Online Today! Digital Skills Officer x5 (Temporary, fixed term contracts until 31 December 2017) - Ref 7042-B
Thanks for your interest in the above position and for working with us to make every day better for everyone affected by sight loss.
Our application pack consists of:
· an application form
· a job description and person specification
· our values and behaviours
· an equal opportunities monitoring form
If you’d like this pack in large print, braille, or audio CD, just let us know.
If you’ve a disability and want help in filling in the form then please contact me at least three days before the closing date and we’ll be glad to help you.
We only accept CVs from applicants whose disability makes it difficult to complete an application form. All applicants however need to address the specific information we have asked for in the job advert.
Please read the guidance notes on the careers page of our website before filling in the application form as you may find this helpful when completing the form. You can find this at rnib.org.uk/jobs
The closing date for completed applications is 19 January 2014
Shortlisting will take place on the 5 and 6 January 2015
We will hold interviews during weeks commencing 12 and 19 January 2015
If you’re able to, please complete and return your application form and the equal opportunities monitoring form by email to .
However we’ll accept braille, audio, USB, typed and handwritten applications sent to HR Administrator, RNIB, Human Resources, 105 Judd Street, London WC1H 9NE.
We want to ensure as much of our resources as possible go towards supporting people with sight loss and therefore we don’t normally contact unsuccessful applicants individually.
If you’ve not heard from us within three weeks of the closing date, please assume your application has been unsuccessful on this occasion. However, we’d encourage you to apply for other suitable roles in the future.
Once again, thanks for your interest in this vacancy and for working with the Royal National Institute of Blind People.
Rupert Garvey
Assistant HR Business Partner (Resourcing)
0207 391 2257
RNIB Job description
Job title: Digital Skills Officer x5
Job level cluster: Management, Professional, Specialist
Job level: M3
Group: RNIB Countries
Section: RNIB Cymru
Unit: Independent Living
Location: Various – roles based in the following regions – 1) South Wales Valleys and South Powys, 2) West Glamorgan, 3) South East Wales, Ceredigion and Mid / North Powys 5) Pembrokeshire and Carmarthenshire. Please indicate on your application which post you are interested in.
Purpose of job:To deliver IT training, information and support to blind and partially sighted people to develop basic online skills as part of the Big Lottery Funded Online Today! project.
Online Today! aims to reach, engage and empower people with sensory loss who are digitally excluded and marginalised from mainstream services to develop the online skills and confidence they need to get and stay online. Working with UK and country level partners from voluntary, public and private sectors Online Today! will reach out to motivate, advise and train people, and share learning to change practice and influence policy at local and national levels.
Impact:
Responsible for service delivery, volunteer support and deployment
Financial responsibility:
No budgetary responsibility.
Decision making responsibility:Take responsibility for own actions and make decisions without referring to others in appropriate situations.
Main accountabilities:
1. To enable beneficiaries of the Online Today! project to acquire accessible solutions to get online.
2. To facilitate and deliver effective tailored IT training, information and support to people with sight loss in the development of basic online skills. This will include introductory/taster sessions, progressive training and consolidation/master classes.
3. To arrange and undertake group equipment demonstration and learning events.
4. To arrange and undertake surgeries, respond to a broad range of non-routine training requests and provide proactive support and troubleshooting for those needing a confidence boost or rejecters of technology due to previous experiences.
5. To conduct home visits for people who require home support due to illness or rural locations.
6. To develop relationships and close working links with appropriate community venues / projects / initiatives, providing information, support and guidance on the delivery of IT training that meets the needs of people with sight loss e.g. in libraries, digi suites, community ICT projects.
7. To ensure the IT hardware and software utilised by the service is maintained.
8. To identify, train and support "Digital Champion" volunteers, deploying them as appropriate.
9. To raise awareness of the benefits of digital inclusion to blind and partially sighted people.
10. To signpost and refer clients to appropriate RNIB and local and national services.
11. To undertake project monitoring and reporting as required, ensuring that user feedback is an integral part of the project, providing the Online Today! Project coordinator (Digital Inclusion Project Manager in Wales) with progress reports to ensure targets are met.
12. To contribute to the effective, timely and active promotion of the project, designing and distributing marketing material and information to ensure the service is well publicised.
13. To adhere to all RNIB policies and procedures.
14. To undertake any other duties commensurate with the role.
Person specification
All criteria are essential unless otherwise stated.
1. Specialist knowledge, skills and experience
1.1 Experience of using a range of hardware and software for accessing the internet and email, such as personal computers, smartphones and tablets.
1.2 Knowledge of specialist access technology software and equipment, and their functionality for people with sight loss.
1.3 Knowledge of how accessibility functions in internet-capable technologies can be utilised by people with sight loss.
1.4 Understanding of the learning needs of those with sight loss and the impact of sight loss on access to learning.
1.5 Experience in preparing for and running workshops/training sessions and demonstrations for individuals and groups.
1.6 Ability to advise on the technology needs of blind and partially sighted people and to deliver a professional
service.
Desirable
1.7 ICT Qualification equivalent to NVQ Level III.
2. People management skills / team working skill
Ability to manage volunteers including recruitment, training support and performance management.
3. Planning and organisational skills
3.1 Ability to organise work and time effectively, prioritise, set realistic time-scales and meet deadlines.
3.2 Ability to collate and maintain information electronically and manually.
4. Problem solving and creative skills
4.1 Experience of delivering results focussed on
customer needs and satisfaction.
4.2 Ability to take responsibility for own actions and make decisions without referring to others in appropriate situations and act on own initiative.
4.3 A proven ability to deliver within timescales or deadlines.
5. Communication skills
5.1 Ability to speak clearly, fluently and in a compelling manner to both individuals and groups, face to face and by telephone.
5.2 Ability to communicate (sometimes technical subjects to non-experts) in a helpful, tactful, calm and sensitive manner.
5.3 Ability to build effective relationships with a range of individuals, professionals and organisations, with the ability to inspire confidence and respect in others.
5.4 Ability to develop effective and supportive relationships with colleagues.
6. Special conditions
6.1 Appointment is subject to an Enhanced Disclosure and Barring Service check.
6.2 Must be willing to undertake journeys throughout the UK for work purposes including occasional overnight stays and travel.
Desirable
6.3 Ability to speak Welsh.
Behaviours
Deliver results
· Motivates and develops others to continually exceed standards and expectations.
Engage Customers
· Makes systems and processes more customer-friendly, and acts as key “go to” person for customer knowledge for the service area.
Engage others
· Coaches and mentors others in the development of supportive and trusting relationships with colleagues, customers and others which develop and enhance the service and organisation’s profile and reputation.
Set Direction
· Demonstrates awareness of commercial and financial considerations.
· Drives and enables creativity, innovation, improvement and new activities for team and service which contribute to sustaining organisational success.
· Manages change effectively, recognising and addressing the impact of change on people and services.
Lead and inspire
· Creates and leads high performing teams, recognise the importance of leadership in own role and take steps to improve ability to lead and motivate others.
· Displays resilience and takes a rational approach.
Personal impact
· Gains support for position and achieves win/win situations through negotiation and compromise, demonstrating confidence, passion and authority.