Toprovide Information on Courses, Careers, Application Tocollegeandfinancial Support

ROLE PROFILE

PositionTitle:
Recruitment Officer (maternity cover up to –September 2018) / Division:Business Development
Reportsto: Head of Student Recruitment and Information / PositionLevel/ Grade:Level C
Location: Learning Exchange / Salary/SalaryBand:£18,600- £23,283
Hoursofwork: Full-time / Dateof Profile creation/revision: June2013
Background / PurposeofRole
Tosupport therecruitmentactivities in all ofthe college’skeycustomergroups throughoutthe year:
Thesuccessful candidate will assistandparticipatefully in the recruitment activities ofthecollegeon thefull range ofcourses, managing key stakeholdersandliaisingwith the variousdepartmentstoensurethefull college provision ispromotedtoour keycustomer groups. You will be working inpartnership with curriculum, marketingand applications toidentifykeyopportunitiesforgrowth and managethechallengesfacing ourcollegeto deliverafocused recruitment plan.
Workingwith adegreeof autonomyyou will haveresponsibilityofrecruiting ourfuturestudentswho will be given theknowledge skillsandconfidencerequiredtotransform thecityofLiverpool.You will be of the highestcalibre and able todemonstrateyourexperience in customerservice,promotional activities andrecruitmentwithin a demanding, fastpaced, multi-siteenvironment.
Confidentandassertive, you will playa vital role in promoting thecollegestrong cultural ethosand vision,and be a rolemodel, livingand supportingourvalues.Candidates with excellentcustomer service skillsand experience ofrecruitmentwill be preferred.
Inreturn we offeran excellentsalaryand benefitspackagefortherightcandidate.

KeyAccountabilitiesResponsibilities

Toprovide information on courses, careers, application tocollegeandfinancial support tokeycustomer groups in different settings.

Tobuild networksofinfluencersinschools, communities andadvisorygroups suchas Connexionsto reachkeyaudiencegroups.

Tolead and support keyrecruitment eventssuchas open evenings,admission eventsandtaster programmes.

Todevelop and contribute content tosocial mediachannelsto inform prospective studentsofevents, careerprogressionsandskills.

Tosupport the developmentofnewinitiatives suchas UniversityTechnical College andworkin collaboration with keypartnersto supporttherecruitment ofnewcohortof 14–19 yearolds.

Understandandusecustomer andmarket intelligence tocontributetoseasonal recruitment strategies.

Todevelop newchannels toreachcustomergroups suchasthecollege shop, theGlaciereAcademyand eventsacrossthe city.

Toensurethat thehigheststandardsofcustomercarearemaintained at all times.

Toundertake continuingprofessional development.

Tocarryout theduties of thepost in line with theColleges SingleEqualityScheme.

Tocarryout such other relevantand appropriateduties within theframeworkofapostof thisgrade that mayfrom timetotime berequiredata location determined bytheneedsof theservice.

Tomakefull useofnewtechnology in all aspectsofjobrequirements

Toattend andparticipatein section meetingsanddevelopmentgroups

To take proactive responsibility for Health & Safety to ensure that a safe working environment and safe working practices are maintained at all times.

To support cross college activities as required in particular the key enrolment and invigilation periods.

Toparticipatefully in:

Staffdevelopmentandpractice

In-service training opportunities which aremadeavailable

Thedeliveryofin-service training toothersin theareaofspecificresponsibility

Thecollegeappraisal scheme

KEY DIMENSIONS

StakeholderManagement

KeyPerformanceIndicators

Increase student numbersacrossall ageranges

Increaseattendanceatkeyrecruitment eventsand subsequentuptake

Mainrelationships (internalexternal)

College students

College curriculumareas

External stakeholders

Essential1JobKnowledge,Skills, Education &Experiencerelevant tothe role:

MinimumGrade Cin English andMathematics or equivalent

Experience ofworking in a customerorientedenvironment.

Experience andknowledgeofcustomercare procedures.

Good presentation andwritten communication skills

Abilityto workboth aspart ofateam and onown initiative.

Good inter-personal skillsandthe abilitytodealwith all customers in afriendlyand efficient manner

Abilityto showan understanding of,andcommitment to Collegepolicies and procedures,particularlyequality and diversity.

Abilityandflexibilitythroughown means of transport totravel between College premisesduringworking

hoursto ensurethere are nogaps in service delivery.

Desirable2Job Knowledge,Skills, Education &Experiencerelevant tothe role:

Understandingandan awareness ofaneducational environment.

IT relatedqualification

Abilitytouseinformation retrieval systems(i.e.online databases)

Essential1PersonalAttributesCompetencies relevant totherole:

High Level interpersonaland communication skills

Positivepersonality–self-motivated

Abilityto workindependentlyand aspart ofateam

Willingnesstoassistandinteractwith internal andexternal stakeholders

Abilityto beflexible and adaptworkload/prioritiestomeet thedemand of the unit

Abilitytoperform a varietyof functionswithin ateamwith apositive approach tochange

Clearpersonal commitment tomeeting and surpassing customerexpectations

Desirable2PersonalAttributesCompetencies relevant totherole:

Abilityto build strongrapport with wide range ofcustomers

Solutionsfocusedapproach toresolving customerissuesandqueries

Thisversion completed by:

Name:Claire Powell

Position: Head of Student Recruitment and Information

DateApril 2018

The City of Liverpool College is activelyseeking to reflect therichnessand diversityofour communities in the makeup ofour team. All employeeshave a responsibilityto carryout thedutiesofthe postin line with thepublic sector equalitydutyandourcommitment to promoteandadvance equalityofopportunitywithin thecollege.

Due tothechanging natureofourwork, thisjob role descriptionserves asaframeworktooutlinethe main areas ofresponsibility.You maybe requiredtoundertake otheractivities ofasimilarnaturethat fall within theremitof yourareaofwork.