PERSON SPECIFICATION /

Tamworth Borough Council

Job Title:Service Unit:Date Produced:

Housing Solutions Advisor Strategic Housing Services 05 August 2014
Grade: Grade 4Section: Housing SolutionsVersion No: 1
Compiled by:Signature of Author:
Steve Pointon

ATTRIBUTES

/ JOB REQUIREMENTS
1. Knowledge
What special knowledge is required to perform this job properly? e.g. foreign language abilities, computer skills accounting and financial techniques, knowledge of employment legislation, familiarity with the locality etc.
  • Knowledge of the principles of good customer service
  • Understanding of effective partnership working
  • An understanding of housing allocations policies and systems
  • Knowledge of the Orchard housing management system and other ICT systems
  • Understanding of equality and diversity issues

2. Practical Skills
To what extent is the post holder required to be practically orientated, mechanically minded, manually dexterous etc.?
  • Computer literate and a confident PC user
  • Good organization and communication skills
  • Ability to work as part of a team
  • Ability to develop effective working relationships with customers, colleagues and other professionals at all levels

3. Intellectual Skills
What abilities are necessary in respect of interpreting complex information, understanding detailed reports, decision making etc.?
  • Ability to effectively communicate and develop working relationships with customers, colleagues and partners
  • Ability to efficiently collect, store, interpret and utilize customer information and data
  • Methodical and attentive to detail

4. Educational Background
Any formal qualifications essential to enable the post holder to carry out the duties of the appointment to an acceptable standard, or is relevant experience as beneficial? Describe specific qualification, subject matter and level of attainment where appropriate, considering whether overseas/other equivalent courses are acceptable.
  • Proven numeracy and literacy skills are required, as demonstrated either by qualifications or relevant experience.

5. Training
What does the candidate require in the way of specialist training in order to be successful in this post? e.g. apprenticeship in a particular trade, supervisory management training, computer literacy, word processing, practical instruction in the use of equipment, interviewing skills etc. Can this compensate for a lack of formal qualifications?
  • Ability to demonstrate relevant computer literacy skills and customer care skills
  • Training relevant to the post will be an advantage

6. General Abilities
What general skills and abilities are required in this post? e.g. communication & interpersonal skills, self-reliance, self-motivation, co-operation, delegation, leadership, accuracy & attention to detail, tolerance of monotony etc.
  • Excellent communication skills (verbal and written)
  • Excellent customer service skills
  • Good administrative and interpersonal skills
  • Work effectively as part of a team
  • Attentive to detail and accurate
  • Ability to work under pressure to timescales
  • Ability to liaise with colleagues to ensure timely interventions that support a preventative approach to homelessness

7. Experience
Specify the type and length of job related experience needed by the candidate, including reference to the most appropriate working environment. Can any other experience e.g. through social, domestic or leisure activities supplement or replace this?
  • A minimum of twelve months experience of working in a housing organization or an office environment
  • Experience of dealing with a wide range of enquiries from customers via telephone, written correspondence or on a face to face basis

8. Personal Circumstances
What personal circumstances are required in order to carry out the job duties properly? e.g. car ownership, the willingness to live in where necessary, or to travel, work away from home, work week-ends or shifts etc.
The post holder will be required to work as part of a team to ensure that office cover is maintained during normal office hours