Job Description

Job Title:HROperations Manager

Job Location:Haywards Heath,UK

Reports to:Head of Corporate Services

Responsible for:3HR Officers (HR Operations Team)

Department:Finance and Performance–Corporate Services

Job Purpose

The post-holder will be responsible for managing the HR Operations team and developing their knowledge of HR practices, ensuring that a high quality, customer focused, administrative and operationalservice is provided to employees, managers and HR colleagues across the global organisation;Responsible for reviewing and maintaining HR supplier relationships e.g. recruitment agencies and training providers.The role will work collaboratively with HRBusiness Partners across the organisation to form a matrixed HR team supporting the organisation.

Principal Accountabilities:

Ensuring the delivery of an effective transactional /support service through:-

  1. HR Information Systems
  • Day to day management of the HR database, Select HR.
  • Prepare, implement and maintain procedural and process documentation for service users.
  • Ensure that both electronic and paper records are accurately and securely maintained.
  • Ensure that HR policies, processes and information are uploaded on the organisations website, intranet and e-learning tool.
  • Arrange for and monitor delivery of training requirements as required for end users.
  • Continually review, evaluate and put forward recommendations to improve Select HR.
  1. HR Statistics and Metrics
  • Undertake data manipulation, analysis and reporting from raw data and systems to provide support for HR project requirements.
  • Produce HR reports as and when requested including statutory monitoring such as equal opportunities and recruitment statistics.
  • Analysis of HR reports to identify trends and discuss with HR Business Partners as necessary.
  1. Recruitment Administration
  • Work closely with HR Business Partners to provide a smooth and successful recruitment service for the directorates
  • Sourcing/maintaining relationship with key recruitment suppliers
  • Support recruitment administration, interview logistics, co-ordinating assessments and producing recruitment reports.
  • Co-ordinate the issuing of offer paperwork, contracts of employment and liaising with successful candidates prior to their start date.
  • Ensurepre-employment checks arecompleted as required.
  1. Training Administration
  • Work closely withHR Business Partners to identify and implement training courses where required
  • Sourcing/maintaining relationships with key training providers
  • Manage logistics and administration for organisation training courses
  1. Induction and Probation
  • Co-ordinate and update in consultation with the HR Business Partners on the day one induction processes. Monitor time critical dates such as probation end and contract end dates.
  1. Payroll and BenefitsAdministration
  • Liaise with the HR and Finance teams and external payroll bureau to submit monthly payroll data.
  • Handle day-to-day administration relating to the pension scheme including distribution of documentation and maintaining accurate pension records.
  • Co-ordinate administration for life insurance and flexible benefits schemes.
  1. Line Management
  • Manage the delivery and output of the HR operations team.
  • Identify and action development needs.
  • Develop knowledge of Global HR practices across the HR Operations team.

The principle accountabilities are not meant to be an exhaustive list of tasks. The need for flexibility is required and the job holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

Jobholder Entry Requirements - the essential knowledge, skills and behaviours required

Knowledge (Education & Related Experience):

  • Educated to Degree level in relevant subject or equivalent level of experience of working at a similar level in HR.
  • Experience of managing a team.
  • Experience of maintainingHR databases and providing management information.
  • Experience of working in a global, matrix organisation
  • Knowledge of HR employment practices

Skills (Special Training or Competence):

  • Comprehensive working knowledge of HRIS databases. Preferably experience of working with Select HR, although other strong HRIS backgrounds will be considered.
  • Experience of re-designing procedures and practices to achieve effectiveness.
  • Excellent analytical reporting skills and competent at creating new reports on an ad-hoc basis.
  • Strong project management experience and working to deadlines.
  • Excellent communication skillsboth verbal and written and stakeholder management skills
  • Experience of guiding and developing line reports in HR practices.
  • Ability to use own initiative to enable work to be progressed efficiently and matters to be dealt with promptly.
  • Experience working with Microsoft Office programmes including Excel to an Advanced Level.
  • Ability to handle sensitive and confidential information with a good understanding of data protection and how it relates to employment.
  • An understanding of and commitment to equality of opportunity for disabled people.

Core Behaviours:

  • Communicating & Influencing
  • Team Working
  • Planning & Organising
  • Change & Improvement
  • Decision Making
  • Delivery and Implementation

Updated August 2015