Clinical Lead Night Care

Pennington Court

Person Specification and Competencies

Competency Profile

GROUP / COMPETENCY / CORE LEVEL OF COMPETENCY
A / B / C / D / RESULT
CUSTOMER ORIENTATION / 1. Customer Focus / 
2. Taking Responsibility / 
3. Interpersonal Sensitivity / 
BEING PART OF A TEAM / 4. Teamwork / ALL JOBS
5. Motivation of Self and Others / 
6. Influencing / 
7. Results Orientation / ALL JOBS
SKILLS FOR THE WORKPLACE / 8. Problem Solving / 
9. Adaptability/Change Orientation / 
10. Creativity and Innovation / 
11. Planning and Organising / 
12. Ensuring Understanding / 
13. Applied Technical and Professional Skills / 
MANAGING OTHERS / 14. Leadership / 
15. Sharing Information / 
16. Setting Objectives/Managing Performance / 
 = Competency Level Required
Technical Skills rather than behaviour
All jobs with People Management responsibility

Signed ______

Position______

Competency / Definition / Level / Positive Indicators
Customer Focus / Focuses on identifying meeting and exceeding the needs of internal and external customers / B /
  • Questions to establish what the customer needs
  • Takes ownership to ensure customer’s needs are met. Prepared to do things differently to deliver the service required
  • Manages customer’s expectations. Is clear about what can and can’t be done
  • Communicates own needs to customers and suppliers
  • Builds positive relationships with customers and suppliers through ongoing informal contacts
  • Reacts in a constructive way to feedback about poor service within own area. Takes steps to improve.

Taking Responsibility / Takes on accountability for tasks and achieving objectives. Sees project through to completion. / B /
  • Ensures others understand their role in completing a task
  • Takes responsibility when there are problems
  • Keeps all relevant parties informed

Interpersonal Sensitivity / Demonstrates sensitivity to the needs and feelings of other people and uses a range of interpersonal skills. / B /
  • Picks up and responds to non verbal signs from other people. Shows signs of diplomacy and tact in choosing response
  • Uses a range of questions in a one to one situation to get to the root of the problem
  • Able to use empathy to understand the other person’s feelings and needs
  • Delivers negative messages in a positive and acceptable way

Teamwork / Ability to build effective and committed teams playing an active role as a team member whilst involving and encouraging others to contribute to the team achievements / ALL
JOBS /
  • Good working relationships with all members of the team equally.
  • Shows commitment to team goals and targets.
  • Takes responsibility for own role as part of the team and takes pride in the achievement of the team
  • Supports colleagues. Offers help without being asked. Shares information or advice
  • Celebrates team success and congratulates others who do well
  • Recognises and values differences. Works effectively with others irrespective of differences of approach
  • Treats all members of the team equally
  • Recognises conflict within the team and acts quickly to deal with it in a constructive way.
  • Encourages the contributions of others. Values and builds on input from all sides
  • Finds ways of working with other teams in other departments or functions-works to break down barriers

Motivation of Self and Others / The ability to steer others towards a goal and motivate them to achieve it, showing support and encouragement for their efforts / C /
  • Individual is a figurehead for the team, providing an overall sense of direction and vision of what they can and will achieve

Influencing / The ability to convince others to a course of action through the application of an understanding of the politics of the situation, building a strong and assertive case and making an impact / C /
  • Plays a longer game. Offers concessions on minor points to reach agreement and acceptance on more significant issues
  • Stands firm on issues of principle
  • Gains trust through demonstrating integrity. Words and actions are the same.

Results Orientation / Sets and maintains high work standards and follows up to meet targets. Focuses on achieving results. / ALL
JOBS /
  • Understands the work targets and objectives set for own job and how own actions impact on the achievement of targets.
  • Inputs on the formulation of formal work objectives. Informally suggests how to get things done rather than waiting to be told.
  • Minimises obstacles or problems
  • Volunteers or responds positively when asked to take on new tasks – commits to achieving them.
  • Monitors own performance against the objectives and targets set and takes action to improve. Seeks to exceed work targets wherever possible.
  • Monitors the costs involved in any change process as well as ongoing costs. Will look to save money where possible.
  • Focuses on the job in hand. Is not easily distracted from achieving the task. Remains focused under pressure.
  • Strikes a balance between quantity and quality of output to achieve success
  • Reviews work projects and tasks to identify areas for improvement
  • Perseveres despite distractions and conflicting priorities and follows through on promises

Problem Solving / Analyses issues and breaks them down into their component parts / B /
  • Works on the causes before thinking about the solution
  • Thinks things through thoroughly, identifying the root of the problems and considering long term and knock on effects
  • Looks for creative options or approaches – seeks imaginative solutions to problems

Adaptability/Change Orientation / Understands and is receptive to the need for change. Demonstrates adaptability to changing demands and conditions / B /
  • Gets to grips with the nature of the change and the reasons for it.
  • Owns the changes. Associates self with the decision to change. Sells the benefits.
  • Understands the impact of change on others and on self.
Provides support. Listens to people’s concerns and empathises without indulging
Creativity and Innovation / Ability to find ways to do things better, generate ideas and initiate appropriate action to improve performance / B /
  • Continually challenges the way things are done. Thinks ‘outside the box’ to come up with new approaches
  • Challenges upwards. Asks questions to understand decisions. Suggests alternative approaches
  • Creates opportunities for innovative thinking within own area. Encourages challenge and independent thinking from own colleagues
  • Takes action to implement improvements in processes and procedures in own area. Achieves improvement however difficult.

Planning and Organising / Ability to identify what needs to be done to achieve objectives, prioritising key issues, organising short term activities and planning ahead to ensure that all tasks will be achieved / B /
  • Looks weeks ahead in assessing priorities and planning work
  • Manages own time to complete tasks within agreed deadlines and is clear about the impact of decisions on the time of others
  • Prepares fully for work. Organised and in control.
  • Has contingency plans for familiar problems
  • Recognises overload and asks for help

Ensuring Understanding / The ability to listen to what others have to say and communicate one’s own ideas/information in an appropriate manner to ensure all parties maintain a full and up to date understanding / C /
  • Communicating with an audience which may not share the same level of knowledge and is able to ensure the message is understood and commitment gained
  • Considers what the audience may need to know and what is important to them
  • Provides opportunities for groups to share their views and uses different techniques to put forward a clear story

Applied Technical and Professional Skills / Expertise of the individual and ability to apply it in their technical, professional or operational area / C /
  • Uses their previous experience to make decisions when new issues arise
  • Imparts their expertise to others in order to increase their learning
  • Is considered the expert in their field and is consulted
when a decision has to be made
Leadership / Empowers and develops team members. Provides support and encouragement to succeed / B /
  • Coaches others top do their job better
  • Makes each individual feel they are valued
  • Recognises and diffuses conflict situations
  • Delegates clearly and supports staff

Sharing Information / Creates a culture which ensures a two way flow of information / A /
  • Holds regular team meetings and one-to-ones with direct reports
  • Cascades local and wider issues down to the team directly and follows up with managers to ensure the process is consistently managed

Setting Objectives and Managing Performance / Identify what needs to be achieved and break this down into tasks to be delegated and objectives to be set for others / A /
  • Clarifies standards, policies, rules and targets required with all team members using the processes and tools the organisation provides. Explains how performance will be measured and assessed
  • Sets realistic and achievable objectives with each team member through a process and discussion and agreement. Identifies measures of success
  • Carries out performance reviews and supervisions to the correct standard
  • Delivers effective and positive feedback on all aspects of performance on a regular basis including praise

Essential Additional Factors
  • Must hold a first level Registered Nurse Qualification with a current NMC professional identification number
  • Experience in care of older people
  • Excellent clinical knowledge and skills
  • Previous management experience in a health and/or social care setting
  • Prepared to develop self and undergo training
  • To have numeracy and literacy levels appropriate to the standard required for the job role
  • To have clear spoken English and excellent written and verbal communication skills
  • High standard of personal hygiene and appearance
  • Willing to work shifts/weekends/nights and Bank Holidays on a rota basis
Desirable Additional Factors
  • Leadership and management qualification
  • Experience or qualification in delivering training
  • Be prepared to bring other skills to the workplace to enhance the customers individual lifestyle choices

Filename: WWC-PS-0044 PC

Date: 23/5/17

Issue No:1

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