Apply Service Plan Requirements to Meet the Needs of Consumers in a Health Or Disability Setting

Assessment

Apply service plan requirements to meet the needs of consumers in a health or disability setting

Unit standard 23454 / Version 4
Level 2 / Credits 8
Trainee information
Your name:
Your organisation:
Your date of birth:
Your national student number (if known):
Declaration

I was told about and understand the assessment requirements.
I have prepared my answers myself.
Any evidence I have provided as my own, I produced myself.
I understand that this assessment may be used for moderation and quality control purposes.
I understand that when I achieve this unit standard my result will be registered with the
NewZealand Qualifications Authority.

I confirm the above declaration: / Yes No / Date:
Assessment result(assessor use only)
Assessment result / Achieved / More evidence required / Date:
Reassessment result / Achieved / More evidence required / Date:
Feedback to the trainee:
The requirements have been met to demonstrate competency in this unit standard.
Assessor name:
Assessor number: / Date:

US XXXX version X – Moderation and approved Mmmmm YYYY

Trainee assessment issue X.X – Published Mmm YYYY

To demonstrate competency, you must be able to: / Outcomes / Tasks
describe the purpose and requirements of a service plan. / 1 / 1
support consumers to meet the goals outlined in their service plan. / 2 / 2
report information that affects the delivery of the service plan. / 3 / 3, 4

Instructions

Your answers may be written (either electronically or by hand) or spoken.
If you need help with this assessment, please contact your assessor.
Once you have completed your assessment, you must read and confirm the declaration on the cover.

Filled in or written answers

If there are open white spaces on a page because you have written shorter answers, this is acceptable. You don’t have to fill the space.
Use a pen to write your answers. If you need to change an answer, write your initials beside any corrections you make. If you need more space, attach extra pages with your answer. Add your name and task number to all extra pages you use.

Verbal answers

If you answer verbally, your assessor will write your answer(s), or may use a voice recorder.

Evidence

Label all your evidence with your name and the appropriate task number.
Highlight relevant information on your evidence.
Arrange your evidence in same order as this assessment.
For any documents you supply, remove all identifying details of the people receiving services or support.
You need to show that your work complies with your organisation’s policies and procedures.

Definitions

The trainee is you, the person being assessed. You may also be referred to as the learner, student, candidate or employee in some instances.
The assessor is the person who will assess you.
The verifier is a workplace supervisor, team leader, manager or assessor who understands the assessment, works closely with you and can confirm that you have completed a task competently.
Organisation’s policies and procedures are the policies and procedures of your organisation and include ethical codes, standards, and other organisational requirements.
Consumer refers to a person accessing services in a health or disability setting in either a residential care facility or in a private home. Other terms used for the person being supported include client, person, individual, resident, service user or tūroro.
Service plan is a general term that describes the individual or group plan for service delivery. This plan is developed by service providers with the consumer or people receiving support and their families/whānau. A service plan may include a care plan or a rehabilitation plan.
Support should aim to maintain, improve, or restore a consumer’s independence and/or interdependence; utilise the consumer’s existing strengths; and – where possible – utilise the resources of the local community.

Important notes

All your activities must comply with any policies, procedures, business protocols and requirements of the organisation(s) involved. This includes the ethical codes of relevant professional bodies and any relevant legislative and/or regulatory requirements.

Resources

This is an open book assessment. The following learning resources may be useful when completing this assessment:

the Careerforce learning resource for this unit standard.
learning materials, books, the internet and your organisation’s policies and procedures.
the references listed at the back of this assessment.

Task 1:Service plan
AWhat is the purpose of a consumer’s service plan within your organisation?
B What are the roles and responsibilities of a support worker in relation to a service plan?
A support worker’s roles are:
A support worker’s responsibilities are:
Assessor comments (for assessor use only):
Task 1 result: / Achieved / More evidence required
Task 2: Support to achieve goals
This is a practical task.
A verifier or assessor will observe you and make notes as you carry out this task.
You are required to:

identify a consumer’s goals from his or her service plan and write these goals down.
support at least twopeople to achieve their goals.
work within your organisation’s policies and procedures and the consumer’s service plan.
respect the rights of the consumer you are supporting in line with the Code of Rights.

Examples of goals may be to:

be able to shower independently.
be able to make a cup of tea.
establish and maintain regular contact with family members.
access new experiences in community settings, at least once every month.

What are the goals of consumerone?
What are the goals of consumertwo?
Observation form
(to be completed by a verifier or assessor)
Trainee name:
Trainee organisation:
Comment on the stated criteria and give examples of the trainee’s performance (where this applies).
Sign and date this observationform once you are satisfied the trainee has achieved it.
If “no” is checked in the form, a brief comment must be given.
Did the trainee support the firstconsumer to meet the goals in their service plan? / Yes / No
Did the trainee support the secondconsumer to meet the goals in their service plan? / Yes / No
Did the trainee follow the Code of Rights? / Yes / No
Did the trainee follow the consumers’ service plans? / Yes / No
Did the trainee follow the organisation’s policies and procedures? / Yes / No
Verifier and/or assessor comments:
I confirm that this document is valid and authentic. / Date:
Verifier name: / Position:
Task 2 result: / Achieved / More evidence required
Task 3: Issues
Describe two issues that affect the delivery of a service plan. Describe why they should be reported.
Issues may include:

feedback.
goals.
change in a consumer’s condition.

a consumer’s absence from a facility or own home.
health and safety accidents and/or incidents.
other (please specify).

Example
Issue: Mrs Watson has tripped and hurt her ankle and therefore she is unable to meet her goal of taking exercise.
Reason for reporting: All accidents must be reported, and other people will need to know that Mrs Watson cannot exercise.
First issue:
Reason for reporting the issue:
Second issue:
Reason for reporting the issue:
Assessor comments (for assessor use only):
Task 3 result: / Achieved / More evidence required
Task 4: Reporting issues
This is a practical task.
Your assessor or verifier will confirm that you have competently performed this reporting task by either observing you or assessing your evidence.
You are required to:

report two issues that affect the delivery of a consumer’s service plan.
work within your organisation’s policies and procedures.

If you submit evidence, your evidence may include reports, copies of reports or receipts of reports.
Issue 1 reported:
Issue 2 reported:
Observation / Evidence form
(To be completed by your verifier or assessor)
Trainee name:
Trainee organisation:
Comment on the stated criteria and give examples of the trainee’s performance (where this applies).
Sign and date this observationform once you are satisfied the trainee has achieved it.
If “no” is checked in the form, a brief comment mustbe given.
The trainee (tick once achieved):
reported to the correct person eg to their supervisor or other senior staff.
followed the organisation’s policies and procedures.
If the trainee presented evidence of previous reports, list the evidence below.
Has the trainee reported two issues that affect the delivery of a service plan? / Yes / No
Was the reporting accurate? / Yes / No
Did the trainee report to the correct person? / Yes / No
Did the trainee follow their organisation’s policies and procedures? / Yes / No
Verifier and/or assessor comments:
I confirm that this document is valid and authentic. / Date:
Verifier name: / Position:
Task 4 result: / Achieved / More evidence required

References

Legislation and codes relevant to this unit standard include:

Health and Disability Commissioner (Code of Health and Disability Services Consumers’ Rights) Regulations
1996 (the Code of Rights).
Health and Disability Services (Safety) Act 2001.
Health and Safety in Employment Act 1992.
Human Rights Act 1993.
Privacy Act 1993.

New Zealand Standards relevant to this unit standard include:

NZS 8134.0:2008 Health and disability services Standards – Health and disability services (general) Standard.
NZS 8134.1:2008 Health and disability services Standards – Health and disability services (core) Standards.
NZS 8134.2:2008 Health and disability services Standards – Health and disability services (restraint

minimisation and safe practice) Standards.

NZS 8134.3:2008Health and disability services Standards – Health and disability services (infection

prevention and control) Standards.

NZS 8158:2003 Home and Community Support Sector Standard; available at

Appeals

If you wish to appeal against the assessment result or process, talk to your assessor. If you are still not satisfied, you can appeal to Careerforce by completing the assessment result appeal form that can be found online at

Feedback

Careerforce regularly reviews its assessment and learning resources. As a user, we would appreciate feedback on how you found them. Feedback can be provided to Careerforce via an online feedback form at or if you would prefer, send an email to

US 23454 version 4 –Assessment –Service plan