To Be Responsible for the Recruitment and Appointment of Staff, Ensuring Processes Are

JOB TITLE:Service Manager
RESPONSIBLE TO:Director of Services
REPORTS TO: Director of Services / HOURS PER WEEK:37.5
LOCATION: Standish Office
OVERALL PURPOSE:
To be responsible to the Board of Directors through Director of Services for the management and day to day operations of NWCS Services in Merseyside with particular responsibility for services on the Wirral in accordance with the company’s policies and procedures. To enhance the quality of life of the people supported in the service to ensure that they are valued and enabled to take control of their own lives and further their integration into the community.
MAIN DUTIES/RESPONSIBILITIES:
Service Management

1. To assist the Director of Services in the management of the services and manage operational issues in accordance with the company’s policies and procedures.

1. To be responsible for the recruitment and appointment of staff, ensuring processes are adhered to.

1. To ensure that the effective support, supervisions and appraisals of Service Co-ordinators, Service Managers and staff performance are undertaken on time and their outcomes implemented and tracked.

1. To be responsible for the training and personal development of staff in accordance with statutory requirements and the Company’s staff development policy.

1. To ensure staff have the required competencies to deliver the service so as to meet all regulatory and contractual requirements.

1. To attend Senior Management team meetings on a regular basis and provide the Board with regular written service updates.

1. To ensure that regular reviews of the support service that people supported receive are held.
   
2. To develop and maintain the Essential Lifestyle Planning process.

1. To assist the Director of Services to provide professional leadership to staff including workforce planning.

1. To demonstrate a positive role model and value base and a person centred approach.

1. To assist the Director of Services in leading implementation of standards and business plans and develop new services.

1. To manage the day to day running of the office and admin support.

1. To plan, arrange and deliver training and maintain associated records.

Financial Management

1. To work with Director of Services and participate in the setting of budgets and the preparation of the annual business plan for the service.

1. To assist in ensuring that the service is managed within the budgets that are set.

1. To maintain such financial records as are requested by central administration.

1. To ensure that the benefits of people supported are maximised and to be familiar with changes in benefit legislation and there implications.

1. To ensure financial records for the people we support are accurately maintained and recorded

Quality Assurance

1. To ensure that the service is managed in accordance with the Company’s Statement of values and quality standards.

1. To ensurethat all services and facilities comply with the requirements of the relevant statutory legislation and regulations.

1. To assist in ensuring that the services meet their contractual obligations to purchasers.

1. To ensure that the services meet their contractual obligations to those Housing Associationswith whom it works.

1. To co-operate and comply with the Company’s internal quality assurance procedures.
   
2. To comply with purchasers quality assurance procedures.

1. To meet regularly with people supported, their representatives and their families. To ascertain their views on the quality of services they receive.

1. To involve the people supported in thedecision making processes of the service, eg, the appointment of support staff.

1. To implement and evaluate service procedures and reports.

1. To lead inspections and action any recommendations/requirements in conjunction with the Director of Services.

1. To maintain accreditation with IIP, ISO systems and other awarding bodies.

1. To ensure staff comply with quality assurance in the use of all internal systems.

Policies and Procedures

1. To ensure that the service is managed in accordance with the Company’s Policies and Procedures.

1. To ensure that the service in its operation complies with current and up to date Legislation.

1. To participate / report any changes in policy procedures and report to the QMS.

1. To keep informed of developments in policy and procedures with respect to service provision.

1. To attend,as requested, meetingswith Board Directors to provide a report on the service. To provide fortnightly / monthly (as requested) reports to the Board onthe day to day operation of the service.

1. To keepthe Director of Servicesfully informed of such changes and developments in theservice as may occur from time to time.

1. To be conversant with the Staff Handbook.

General

1.To liaise with purchasers and other service providers and community organisations inpursuit of the development of the company’s services.

1. To maintain agood relationship with purchasers, other agencies such as social work, health etc and the local community.

1. To attend conferences and training courses as required which are relevant andconsistentwith the level of responsibility of the job.

1. To comply with codes of conduct and other standards of professional practice appropriateto the profession of the post holder.

1. Ensure that professional codes of conduct and practice are observed by staff delivering care and support services.

1. To attend Providers Forums and report information to Director of Services.

1. To attend the appropriate meetings/conferences.

1. To work alongside Director of Services whenever needed and/or in their absence.

1. To be up to date with current trends through reading appropriate literature.

1. To attend tender interviews as requested.

1. To attend accreditation interviews with purchasers as requested.

1. To be responsible for your own professional development in consultation with the Director of Services.

Personal Management

1. To check in journals, through emails and websites for any tenders that are relevant to the service and inform the Director of Services accordingly.
   
2. To ensure that confidentiality is maintained between staff and management.
   
3. To ensure that reports are written appropriately.
   
4. To communicate any changes within the Service provision to the Director of Services as soon as possible.
   
5. To be responsible for one’s own time management.
   
6. To inform the Director of Services and ‘Responsible Person’ of any holidays or any other absences that are taken by the RM.
   
7. To inform the Director of Services and the ‘Responsible Person’ of any significant events – grievances, complaints, safeguards, deaths within the service.
   
8. To work the hours necessary to comply with your contract and CQC requirements.

NB
NWCS reserves the right to alter the content of the job description after consultation to reflect changes to the job or services provided without altering the general character or level of responsibility.
The duties described in this job description must be carried out in a manner that promotes equality of opportunity, dignity and due respect for all employees and people supported and is consistent with the company’s equal opportunities policy.
DATE PREPARED / February 2014
DATE AMENDED / February 2014
AUTHORISATION - PERSONNEL MANAGER / Shirley Moran
AUTHORISATION - DIRECTOR / Christopher Murray