Agenda

Hope at the Inn - Coordinator Refresher Training

Tuesday -September 26, 2017 - 6 p.m.

Thursday - October 26, 2017 - 6 p.m.

UPCAP- Escanaba

1. Welcome / Opening Prayer / Introductions

2. Pre-Shelter / Team Huddle - 5:30 to 6 pm each evening

  • - Check for phone messages - Call from Maggie - Check Shift Log
  • Lay Out Binders & Equipmentincluding smoke detectors, nightlights, flashlights
  • Check Premises for “stashed” items (toilets, trash cans, smoke area)
  • Review Equipment andProcedures with Volunteers
  • Who to carry cell phone (reminder note on exit door)
  • Who to CLOSELYsupervise smoke breakson the hour
  • Coordinators & Volunteers sign Confidentiality/Scope of Svc Agreement

3. Intake Shift - Ensure Consistency

a. Sunday Welcome & Remindersprior to Intake

  • Smoke Breaks on the Hour
  • Kitchen Off Limits
  • No Food in Sleeping Area
  • Lights Out / On & Morning Transportation

b. Returning Guests

  • Weekly Background Checks (Public Safety & PSOR) can be later that Sunday night

c. New Guests

  • Explain Screening Process (“certain” W&W, PSOR, Psnl Check, PBT)

-Review revised “Wants & Warrants Policy”

  • If they wish to proceed, have them sign the first page of Intake Packet
  • Call Public Safety and check PSOR
  • Proceed with Intake & Tour, Issue Bed & Tote, Dinner Menu & Time
  • Before lights out, complete remaining paper work, explain morning routine transportation,andreview pick-up times & locations

d. Intake Process (All Guests)

  • Sign In Log -Ask if any changes to Admission Packet Info / Meds
  • Breathalyzer- Report low tube supplies to Exec Comm – Do not reuse
  • Metal Detector Wand Wanding Demo: Find the errors!

- Remove shoes, boots, outer ware (chairs & rug)

- Wand never touches Guest / never inside legs

- Wanding is always Gender-matched / rest of Intake need not be

  • Personal Search

-Guest to empty their purse, bags, backpacks unless they say it is OK for Volunteer to do so.

-Slowly and carefully remove EVERYTHING from bags, etc.

-Review “OK / Bag / Discard” lists

4. Shift Transitions

  • Entry in Shift Log
  • Call Maggie (Coordinator)
  • Update Incoming Volunteers, Give Tour, & Review Bed Map & Phone #s
  • Hand off Cell Phone

5. 2nd 3rd Shifts

  • 10 pm Last Smoke Breat
  • 10:30 Lights Out / Lights On 6:30 to 7 am
  • Be ready for arrival of transportation
  • Clean Up / Lock Up

6. Coordinator Responsibilities

  • Leave phone message for Maggie at end of Intake
  • Maggie calls next lead Coordinator on Friday to prepare for their week
  • Incidents: Immediately call Exec Comm & Maggie + document
  • Prompt Guests to clean sleeping or social areas as needed

7. Moving Day

  • No Food in Totes
  • Clearly Label Totes – use stickers or tape… never mark on Totes
  • Guests help in packing and moving totes to pick-up area
  • Clearly mark “dead beds” to be inspected by Exec Committee

8. Unusual Occurrences:

  • Guns, Knives, other Weapons
  • Marijuana Cards
  • Prescriptions / Do not Lock Up without Exec Comm permission
  • Animals / Pets
  • After-hours Admissions
  • Document in Shift Log and Incident Report if appropriate + calls

9. Other Policies

10. Reminders / Visual Aids

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