Wayne Olhoft, PMP,MBAResume

Project Manager Experience

  • Project Manager – Optum Technology2014 to 2016
  • Project Manager – Wellpoint2013
  • Project Manager – Prime Therapeutics2013
  • Project Manager – Blue Cross Blue Shield2012
  • Project Manager – State of Minnesota2007-08, 2010-11
  • Project Manager – City of Minneapolis2006-2007
  • Project Manager – Northwest Title2000-04, 2009-10
  • Deputy Secretary of State – Business Services 2005
  • VP of Operations – CIO Partners 1998-2000
  • MIS Professor – Augsburg College1994-1999
  • President – Integrity Engineering Software1992-1993
  • State Senator1973-1982
Environments
  • As project manager, has implemented 70+ IT projects including several on-line Web portal applications from development to go-live (SDLC) in healthcare and government using waterfall methodologies. Implemented Connecture and Benefitfocus health exchange insurance portals. Led implementation of Tridion Web Content Management system and the Endeca Information Access Platform in an agile environment for the Department of Labor's CareerOneStop.org website. It won the 2009 top Tekne award from the MN High Tech Association.
  • As business analyst, wrote vision and functional designs for portal of a travel management web application using agile/Scrum methodology with sprints, daily stand-ups and Rally software.
  • As developer wrote Java code for web site with shopping cart as school project
  • Fieldsinclude healthcare, state and city government, travel, academia, insurance, IT consulting, software development, printed circuit design and sales, wind energy, politics and farming.
  • Roles include project manager, business analyst, tech support, IT consultant, president, vice president, deputy, entrepreneur, professor, senator, soldier and farmer.
  • Platforms: Client-Server, Web-Server, Desktop, Windows, Cloud
Education

B.A. in MISComputer Info Systems – Metro State U. 2010

CBAP IIBA Business Analyst Professional (did not renew)2009

  • PMP PMI Project Management Professional2006
  • M.B.A. University of Minnesota, Minneapolis, MN 1992
  • B.A. in Business Metropolitan State University, St. Paul, MN 1990
Project Manager Optum TechnologyMay 2014 – Dec. 2016

Contact Center Services: Application project manager with monthly releases for IVR and enterprise voice portal projects to implement natural language, Medicaid, repeat caller and other technologies used by the virtual call center and in-office agents

Work Force Management Program: Managed enterprise-wide project to install 25K licenses of WFM software and to enable more automated capacity planning to match labor resources with ever-changing work volumes. Ingested diverse data in to Hadoop big data platform for planning.

Decommission Program: Managed decommission of seven applications to reduce costs and migrate businesses to strategic platforms. Coordinated work of application, infrastructure and data archive teams to meet business unit goals.

Polaris Program: Cross-app PM forPRIME $3m health care insurance claims re-platform for small business as cross-app project manager affecting 42 legacy applications with mapping and translation of data flow to a new claims engine.

  • Managed solutioning, schedule, budget and integration with the broader program
  • Synchronized activities with dependent program activities to maintain schedule
  • Completed Clarityproject management tool training courses

Group Exchange: Managedintegrated schedule and IRADs (issues, risks, action items and decisions) for $10M private exchange implemented with Benefitfocus’ consumer web portal which integrated to UnitedHealth Care’s backend.

  • Managed integrated schedule for 26 applications over three releases
  • Facilitated semi-weekly working meetings of all project and program managers
  • Completed Planview training courses and SDLC governance courses
Project Manager WellPoint, Inc.December 2013 – Jan. 2014

On-boarded to manage mobile healthcare portal for major client and consumer portal re-platform to Liferay technology. Funding was cancelled for the new year and contractors were released.

  • Planned portal customizations and re-platform
  • Planned next phase of mobile portal development
  • Analyzed defect list and change requests in RequisitePro
  • Completed Agile training course and SDLC governance orientation
Project Manager Prime TherapeuticsMarch2013 – Nov. 2013

Managed remediation of Contact Center agent application and selection of replacement platform for Peak Season Readiness Project to insure Contact Center capability to handle double capacity

  • Developed and executed project plans for application development and vendor selection
  • Coordinated requirements, development, testing, schedules, resources, budget
  • Managed make vs. buy decision process to replace QuickBase cloud platform
  • Managed vendor evaluation resulting in selection of the Salesforce platform
  • Documented 25 QuickBase applications and created new configuration item
  • Managed load testing and deploy of 2 software releases thru change management
  • Navigated project through formal SDLC stage gate approval and PMO process
  • Managed capture of architecture, reporting, training, business and system reqmts.
  • Managed defining of app. governance, license mgmt.negotiation of SLA
  • SDLC tools: Planview, MS Project, Kronos, Service Now, Visio, MS Office
Project Manager Blue Cross Blue Shield of Minnesota Dec. 2011 – Feb. 2013

Managed multi-million dollar transformation of the health insurance sales web portal

  • Developed and executed project plans for implementation ofConnecture web portal named InsureAdvantage
  • Coordinated requirements, development, testing, schedules, resources, budget
  • Navigated through change management, configuration management, etc.
  • Managed six releases, warranties, lessons learned and knowledge transfers
  • Wrote use cases and flow diagrams for Medicare reconciliation
  • Implemented ITIM and TAM user provisioning system for identity and access management
Project Manager State of MinnesotaOct. 2010 – Oct. 2011

Managed 30 projects to align business-side of Unemployment Insurance Division with new self-serve business model. Oversaw two project managers and their delivery teams.

  • Defined, staged and monitored 30 projects to improve Division performance
  • Oversee redesign of websites: usability testing, card sorts, new CMS using SharePoint and Tridion, new search engines using Vivisimo and SharePoint
  • Design and implement SharePoint for project management teams
  • Implement new change control process for production application
  • Implement Webtrends web analytics
  • Call center optimization with professional consultants
  • Exploration of workforce management and performance management systems
  • Business reporting — SQL server implementation
  • Business analysis of system to link customer data between disparate systems
Business Analyst Carlson WagonlitAug. 2010 – Sept. 2010

Wrote vision and functional designs for travel management web application for federal travelers using agile methodology with sprints, daily stand-ups and Rally software.

  • Documented requirements, analyzed, designed and created screen mockups
  • Documented portal layout and functional design
  • Documented functional design for non-repudiation of travel approvals with PDF attachments
Project Manager/Business Analyst Northwest TitleMarch 2010 – July 2010

Re-engineered business processes to handle HUD closings for three states

  • Documented requirements, analyzed, designed, configured and implemented new workflows with queuing system for nationally distributed order processing teams
  • Documented workflows with UML models and narratives
  • Managed changes to process doubled order volumes in three months
Business Analyst State of MinnesotaJan. 2010 – Feb. 2010

Articulated value of Enterprise Security Office in the Office of Enterprise Technology in legislative terms on one month contract.

  • Analyzed current state, threats and vulnerabilities and wrote decision package
  • Delivered brochure and slide deck articulating ESO value
  • Delivered product on schedule, on budget and on spec
Project ManagerNorthwest Land Title Insurance CompanyApril 2009 – Dec. 2009

Led launch of title insurance underwriter.

  • Developed and executed multi-functional plans
  • Configured and implemented policy issuing software
  • Wrote business plan, rate manual, agent contracts, claims history
  • Prepared detailed four year financial forecast
  • Met with and submitted all documents to regulators for a certificate of authority
  • Applied statutory accounting rules to financial reporting
Project Manager State of MinnesotaJuly 2008 – Oct. 2008

Led business process improvement project for workers’ compensation dispute resolution with the Department of Labor and Industry. Produced 86 page report.

  • Scheduled 45 interviews and assisted with data collection by Management Analysis andDevelopment unit of Department of Management and Budget
  • Consolidated interview input into candidate recommendations and problems
  • Interviewed34 stakeholdersand documented feedback and recommendations
  • Embraced LEAN approach to process improvement
  • Attended claim dispute meditations and administrative conferences
Project Manager State of MinnesotaOct. 2007 –June 2008

Led implementation of Web content management, search engine and Web analytics systems on CareerOneStop.org, a national Web portal funded by the federal Department of Labor.

** Won top 2009 Tekne award from MN High Tech Association **

  • Developed and executed project plans for implementation of:
  • EndecaInformation Access Platform(search engine)
  • TridionWeb Content Management System
  • Web analytics system and with re-engineered business processes
  • Synchronizedparallel in-flight implementation of portal overhaul on user experience:
  • Search engine optimization
  • Usability — based on 14,000 responses to end user survey
  • User interfacedesign, graphic design, accessibility, site map, content templates
  • Facilitatedinformation architecture planning for integration of the Data Architecture
  • Taxonomy, metadata, data object model, content object model
  • Coordinated translation of requirements to functional and technical design documentation
  • Monitored installation of separate servers and applications for each of the three systems
  • Arranged and attended training of technical and business teams on these applications
  • Designed and implemented business processes to manage priorities and change control
  • Posted documentation on state EPM SharePoint and EPM MS Project Server
Project Manager City of MinneapolisMay 2006 – Sept. 2007

Managed 40 IT projects. Led city-wide conversion of city applications to Wi-Fi and managed projects for Web Services and Enterprise Architecture divisions.

  • Web Application Upgrades - Managed upgrades to multiple city applications to place more functionality on the Web
  • Case Management System - Implemented the City Attorney’s case management system to handle 20,000 cases a year and integrate via XML with the county, city police, jail, BCA and state court systems
  • Enterprise Content Management - Installed hardware, software and system processes to manage all city digital assets. It includes record retention, disaster recovery and workflow automation in Stellent ECM
  • Infrastructure - Coordinatedconversions of devices and applications to leverage Wi-Fi mesh across the city
  • Master Address Database - Harmonizeddisparate city property and service systems to enable accurate address referencing of incompatible systems using point, parcel and geo-location keys
  • Film Conversion - Converted microfilm of permits, representing 100 years of paper records to digital format.Integrated images into Stellent enterprise content management system
Project Manager Ameriprise FinancialApril 2006

Managed recruiting re-engineering project to integrate with external vendors.

Coordinated work on deliverables by multiple vendors with multiple internal stakeholders. Backfilled for project manager on medical leave.

DeputyOffice of Secretary of State (OSS)Jan. – Oct. 2005

Led the Business Services half of the OSS with authority over budget and policy.

All applications were written in .NET and C#.

Image Retrieval On-line App. Project Manager

Implemented application to retrieve images from legacy system and digital archive

On-line Applications Project Owner

  • Developed new on-line Corporation Registration application
  • Extended on-line Central Notification System (CNS) for farm products application
  • Updated on-line application for Uniform Commercial Code filings and searches
  • Developed new notary on-line registration and maintenance application
  • Converted six million microfilm images to digital files
  • Implemented new web content management system for updated public website

MIS Consultant Northwest Title & Escrow2000 – Jan. 2005

Worked as a full-time consultant. Until 2003, was the only on-site tech support person. By 2005,company grew to 10 offices in major U.S. cities.

Hadwide discretion and solved novel, complex problems.

Software Skills

  • Taught MS Project, Visual Basic, Visio, FrontPage, HTML, Outlook and MS Office
  • Proficient withSharePoint, Lotus Notes, QuickBooks Pro, One-Note
  • Experienced with Planview, Clarity, Rally, Java, JavaScript, XHTML, PHP, SQL, Enterprise Manager, Query Analyzer, Exchange, Crystal Reports, Great Plains, Terminal Server, Kronos, Service Now, GATORS and managing Terminal Server
  • Familiar with SharePoint Designer, XML and blockchain technology (15 hours at Princeton University online block chain class)

1838 Karis Way, Eagan, MN 55122 651-481-3112 olhoft.com

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