Shop Manager, Camberwell, December 2017 – Job Pack

Job title:Shop Manager

Department:Innovation and Enterprise

Reporting to:Innovation and Enterprise Director

Salary:£31,496 per year

Hours:40 per week

Location:Based in Shop from Crisis, Camberwell

Contract type:Permanent

Aim and influence

  • Achieve sales and profit targets through the effective management of Shop from Crisis, Camberwell

Financial and supervisory responsibility

  • Line management of permanent and voluntary staff
  • Stock management

Other key details

  • A monthly rotation of a five-day working pattern, including weekends and bank holidays
  • Flexibility required where reasonable and appropriate to accommodate short notice alterations to working pattern
  • Occasional travel to team meetings, training events etc which could include throughout the UK and overnight stays, for which time off in lieu will be given in accordance with Crisis’ TOIL policy
  • Management of accredited training program for clients

Organisational chart

Please note structure is subject to change

Job responsibilities

Commercial management

  • Achieve profit targets by maximising sales and minimising costs
  • Ensure that the high standard of service to customers is maintained at all times
  • Utilise management information where available to drive sales in relation to product selection and store and department layout
  • Involve Members in the development of shops wherever possible
  • Actively support any national fundraising promotions

People management

  • Line manage and support others to achieve results, ensuring that their performance is of a continually good standard
  • Manage the staff and volunteer rota to ensure that the shop is adequately staffed at all times
  • Managing and delegating work to volunteers, ensuring satisfactory performance
  • Provide an induction programme, adequate supervision and ongoing training for all volunteers
  • Deliver the accredited retail training program for Crisis clients
  • Lead and develop the staff/volunteer team in the shop, encouraging effective communication, setting objectives, initiating work plans and helping to foster a positive team spirit through regular team meetings

Member involvement

  • Support Members’ desire to work in the retail sector by providing appropriate support and training opportunities – deliver retail accredited training program
  • Enable Member Ambassadors involvement in the shop to promote the services of Crisis to interested members of the public and build links with the local community
  • Ensure that any safeguarding concerns are identified and reported in line with Crisis’ procedure

Stock management

  • Select stock to meet customer demands, achieve sales targets and maximize contribution
  • Value and control the pricing of stock to maximize sales and profits for Crisis
  • Apply suitable display, merchandising and window dressing standards
  • Control stock density and rotation – working to two week cycles
  • Initiate local stock and sales promotions
  • Provide adequate stock control of new goods and achieve shrinkage targets
  • Apply Trading Standards Regulations in the shop and ensure volunteers are aware of these
  • Oversee the recycling and arranging of collections of waste products

Communication

  • Develop and manage local marketing and vibrant promotional calendar
  • Manage Crisis’ relationships with customers including requests for information and complaints
  • Manage relationships with relevant departments within Crisis and demonstrate effective collaboration that supports our shared objective to end homelessness
  • Maintain, manage and update Crisis campaigns and fundraising materials within the shop
  • Engage with local community via social media and newsletters and face to face meeting with individuals and groups

Additional responsibilities

  • Carry out administrative tasks associated with shop management
  • Adhere to Crisis’ financial policy and procedures including daily banking
  • Responsible for purchasing shop consumables
  • Act as main key holder and delegate key holding to other volunteers within procedural guidelines
  • Adhere to policies and procedures in relation to loss prevention
  • Ensure all shop equipment is kept in good working order and inform facilities department of necessary repairs and maintenance
  • Be an active member of the wider team/directorate, constructively considering ways to increase Crisis income streams and improve the team’s performance and processes

General responsibilities

  • Actively encourage and support member involvement within Crisis
  • Develop an understanding of homelessness and Crisis’ aims
  • Follow Crisis policies and procedures, including health and safety
  • Carry out other reasonable duties that may be required

Person Specification

Essential

1 Experience of working in retail management

2 A commercial focus with a track record of managing and achieving targets

3 Knowledge of and ability to comply with safeguarding procedures

4 Commitment to Crisis’ purpose and values including equality and social inclusion

5 Good verbaland written communications skills with the ability to summarise and present ideas and information to a range of audiences

6 Good interpersonal and influencing skills, capable of interacting with a range of people, including other staff, volunteers, members and the local community

7 Knowledge of how to engage audiences using social media tools andwebsites

8 An ability to work independently and prioritise own tasks and time, but also take direction and work collaboratively with others

9 Flexible in approach and enjoys working in a dynamic and changing environment

10 Demonstrable working knowledge of Microsoft Office (Word, Excel and Outlook)

11 Knowledge of and ability to comply with safeguarding procedures

12 Commitment to Crisis’ purpose and values including equality and social inclusion

Desirable

13 Experience of working in the voluntary sector and delivering positive social impact

14 Experience of working with and supporting vulnerable people

15 Experience of delivering training programs

We encourage applications from all sections of the community andparticularly from people who have lived experience of homelessness.

Supporting your application

Thank you for your interest in working for Crisis.

Before you apply, please take a moment to read through the frequently asked questions below which are designed to support your application and help you understand our recruitment processes.

How do I apply for a job?

Most of our roles are advertised via Crisis Jobs Online, a secure recruitment portal. Once you have registered, you will be asked to provide some personal details as well as information about your work experience, education and referees who can be contacted if you are offered the role. You will also be required to complete a personal statement, demonstrating how you meet each of the points on the person specification for the job.

The person specification requires a qualification or experience that I do not have. Is it still worth me applying?

The person specification has the key knowledge, skills, experience or behaviours needed to carry out the job successfully and you will be scored based on any information you provide. If you don’t quite meet the criteria, for example if you have an understanding of something rather than experience of doing it yourself, you may still pick up points for explaining your understanding or how you might approach it. However, some of the person specification points, for example specific qualifications, are critical to the role so if you don’t meet those requirements, you are unlikely to be shortlisted.

Can I apply by sending my CV?

Occasionally we accept CVs and a covering letter but only if this requested in the advert for the post. We don’t accept speculative applications or hold CVs on file.

What should I do if I can’t complete an online application?

If you would like to apply in a different format, for example in a Word document, because you are unable to use the online process, please contact the HR Team on 020 7426 3814 or by email at . It is helpful if you provide details of your requirements or suggestions about how we might best support you to apply so that we’re able to consider alternatives.

How can I maximise my chance of being shortlisted?

It is important that you complete all sections of the online application form to ensure that the recruiting panel understand your interests, skills, behaviours, knowledge and experience.

Shortlisting is mostly based on the information you provide in the personal statement section. When completing this, please reference each of the points listed in the job description in the order in which they appear. There will be 15 boxes, so if there are less than 15 points, you won’t need to use all the boxes.

Support your statements with specific examples that show how you meet each of the person specification points. You may wish to use the STAR approach:

S or T – Situation or task

Describe the situation or the task that you had to complete. It could be something from your previous employment or personal experience – just make sure it’s relevant. Given enough detail for the person shortlisting to understand what was involved

A – Action

Describe the action you personally took to resolve the situation or task. Explain the process/steps you took. Even if you are describing a group project, describe what you did rather than what the team did as a whole

R – Result

This is the crucial part of the answer. Explain how your actions resulted in a successful outcome. Talk about what you achieved, the benefits and what you learned.

A strong application will also be in line with the Crisis Values that you can find on our website.

Please note! If you don’t provide full responses against all the person specification points, the panel won’t be able to score your application fully and it will be unlikely there is enough information for you to be shortlisted.

How quickly will I know if I have been shortlisted?

Every recruitment campaign will be different depending on how quickly the shortlisting panel can review applications but if you have not been shortlisted, you will receive an email from us confirming that.

If I am not shortlisted, can I get feedback on my application?

Unfortunately, we are not able to offer feedback on your application if you are not shortlisted for interview.

Can I get feedback after my interview?

We appreciate that information about where you did well or less well can be useful, so if you are not successful following interview we are able to provide feedback.

Will you notify me of future vacancies?

Once you have registered via Crisis Jobs Online, you can sign up to receive notifications of new vacancies based on the criteria you select. We also recommend that you check our website regularly for details of new vacancies as well as the national and sector media where we advertise most of our roles.

I recently applied for a role and was not successful, but have seen the role re-advertised. Is it worth me applying again?

If the gap between advertising has been short, we would normally advise that candidates need not apply again, unless you have re-written and enhanced your application. Some

examples might be that you have strengthened your examples using the STAR technique above or put in responses against all the person specification points where previously you hadn’t.

Crisis Jobs Online

I would like to re-apply for a vacancy but I cannot submit my application. What should I do?

If a role has been re-advertised, you will need to create a new account with a different email address to re-apply. Where the position has been re-advertised with a different reference number then you shouldn’t have any problems using your existing account.

I have registered to apply for a vacancy but now I’m unable to access my account and can’t seem to reset my password. How can I get access?

You should follow this link to reset your password and allow 15 - 20 minutes for a new password to arrive. We find that emails can go to junk or clutter folders so it's worth checking there. As Crisis Jobs Online is managed by an external provider we are unable to access the email addresses registered or provide further information on your password, but following this step should resolve the issue.

If you did not receive a welcome email when you registered, there may have been an error in the email address that you provided. Unfortunately, there is no way to resolve this and you would need to re-register with the correct address.

I have typed my personal statement answers into the online form, but it won’t let me save them. What should I do?

There is a word limit of 400 per answer so it could be that you have exceeded the limit and that is what is preventing you from saving your work.

I filled in the personal statement section and tried to save it/submit it. However, it wouldn't do this and my information was lost. Is there any way to retrieve it?

You are encouraged to record your answers in a Word document first before copying and pasting your answers into the online application form, using the keyboard shortcuts

Ctrl + C to copy and Ctrl + V to paste. The application form has a strict time out limit and so if you take longer than that limit you will lose your work and we are unfortunately not able to retrieve it.

Where can I get help?

If your query has not been answered above, you can contact the HR Team on 020 7426 3814 or by email at for further information or support.