Cara DeJoseph-Cohen, MA, CALA

222 Washington Terrace, Audubon NJ 08106

Cell: (609) 238-7840 *

Healthcare Senior Management Executive

Seasoned leader with 30 years in healthcare administration. Integrity driven, detail oriented agent of culture change and exemplary customer service. Dedicated to a steadfast philosophy:

Role Model. Right People. Reliable Processes

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Key Strengths

Human ResourcesStaff RecruitmentTeam BuildingMentorship

CommunicationEducatorSelf MotivatedDetail Oriented

P & L AccountabilityFiscal PlanningReforecastingContract Review

Statistical AnalysisRevenue GrowthMarket Analysis/SWOT Provider Partnerships Union Negotiations Person Centered Care Quality Improvement System Audits

Task Force Creator InvestigationsCourse DevelopmentBrainstorming NJ State Regulations Policy Creation Payables/Receivables Collections

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Professional Experience

Brookdale Marlton Crossing, Cherry Hill, NJ9/21/15-Present

Executive Director

  • Grew census11%, surpassing2016targeted goal in 132 bed community.
  • 62% decrease in overtime accomplished in one month.
  • Reestablished Continuous Care Review, Safety, and Quality Assurance meetings in community.
  • Facilitated promotion of Business Office Manager to Assistant Executive Director, Licensed Practical Nurse to Care Coordinator, and two care associates to Lead Associates.
  • Reaffirmed responsive culturefocusing on resident matters and customer service.
  • Lean Six Sigma Yellow Belt.

Lutheran Crossings Enhanced Living, Moorestown, NJ3/25/13-7/16/14

Administrator, Grace Assisted Living

  • Developed Electric Medical Record clinical documents; including, annual evaluation, Service Agreement, and Level of Care templates for HealthMedX software.
  • Pioneered change from Medical Model of Care, to Person Centered Care while holding 10 department heads accountable for Accounts Payable within the $4M budget.
  • Decreased staff overtime by 63% saving $128,000 annually using Adaptive Planning and Kronos systems.
  • Took ownership of the Quality Assurance Performance Improvement Program ( QAPI). Areas investigated included: individualized care (upon reviewing RL6 documentation), vendor accessibility, licensure, and hospitality services.
  • Produced policies and procedures containing, for example, the augmentation of security measures and the systemizing of Medicaid transitions.

Cara DeJoseph-Cohen, MA, CALA

222 Washington Terrace, Audubon NJ 08106

Cell: (609) 238-7840 *

  • Executed the Certificate of Occupancy process through the New Jersey Department of Health and Senior Services to increase bed availability and revenue by $490,000 annually.
  • Captured $15,000 in improved revenue by simplifying the Level of Care Assessment while increasing charges.
  • Capable of forecasting and revising budget and capitol projects based on census.
  • Optimizing a budget of $20,000, assisted in the revision of marketing collateral to meet programmatic, assessment, and payment improvements.
  • Implemented process for Medicaid conversions: private pay to Global Options.
  • Increased Medicare B participation by 60%.
  • Settled grievancesand reviewedUnion contract during negotiations.
  • Created educational programs for staff; including, dementia, hospice, and hospitality.
  • Established Threat Assessment Task Force and Recruitment Team task Force.

HCR-ManorCare, Cherry Hill, NJ

Executive Director, Arden Courts Memory Care Community10/18/02-8/17/12

  • Operated $3M budget, completing monthly report emphasizing positive resultsof Account Receivable strategies and savings onDSSIpurchases.
  • History of Deficiency Free NJ Annual State Surveys and Complaint Survey. Selected Regional Division Best Practice, “Marketing Strategy”
  • Chair: Mental Health, Behavioral Management, Medical Ethics, Safety, Quality Assurance Committees
  • Increased Customer Satisfaction Survey returns by 300 %
  • Increased Employee Satisfaction Survey responses by 200%
  • Investigations completed and data presented to the New Jersey Department of Health and Senior Services; utilizing Point Click Care to maintain and analyze financial and clinical records.
  • Responsible for OSHA documentation and training.
  • Restructured ancillary system collecting $54,000 annually.

HCR-ManorCare, Wallingford, PA

Regional Consultant and Director, Special Care Unit7/6/95 -2/02

Wallingford Nursing and Rehabilitation Center

  • Promoted to Executive Director of Arden Courts Memory Care Community
  • Consultant to sister facilities on launching specialty product
  • Engineered and facilitated Southeastern PA Dementia Care Consortium
  • Instrumental in achieving JACHO Accreditation
  • Creator of K.I.N.D.R.E.D. Hearts Program: Keep Ideas Nostalgic and Domestic for Residents Experiencing Dementia.

Jewish Geriatric Home, Cherry Hill, NJ

Director, Art Psychotherapy9/90-6/95

  • Facilitated Art Psychotherapy in 121 bed rehabilitation, long term care, and dementia day program community.

Cara DeJoseph-Cohen, MA, CALA

222 Washington Terrace, Audubon NJ 08106

Cell: (609) 238-7840 *

Education

Hahnemann University Graduate School, Philadelphia, PA

MA in Creative Arts Therapy, May 1996, with a concentration in Art Psychotherapy.

  • Earned 26 credits toward a doctoral degree from the Department of Psychiatry and Mental Health Sciences, Hahnemann University.
  • Hahnemann University Adjunct Professor teaching, “Ethical Issues in the Treatment of the Elderly” to first year Physical Therapy students.
  • MA thesis, “DCATRS: DeJoseph-Cohen Art Therapy Resolution Scale”.
  • Member, Dean’s List,duration of program.