PEARSON CUSTOM BUSINESS SKILLS

(formerly NetEffect)

Business Communication: Oral

Cheesebro/O'Connor/Rios: Communicating in the Workplace, 1/e

Kline: Listening Effectively: Achieving High Standards in Communication, 1/e

Kline: Speaking Effectively: Achieving Excellence in Presentations, 1e

Business English

Cox: Vocabulary Basics for Business, 1/e

Smith/Moore: English for Careers: Business, Professional, and Technical, 10/e

Business Ethics

Cox/Hunt/Hunt: Ethics at Work, 1/e

Business Math

Carman: Mathematics for the Trades, 9/e Available this Spring

Cleaves/Hobbs: Business Math, 8/e

Miller/Salzman/Clendenen: Business Mathematics, 11/e

Washington: Basic Technical Mathematics with Calculus, 9/e

Career Development: Job Search

Goetsch: Building a Winning Career in a Technical Profession: 20 Strategies for Success After College, 1/e

Construction Management & Civil Technology: Construction Safety

Goetsch: Construction Safety and the OSHA Standards, 1/e

Customer Service

Anton/Petouhoff: Customer Relationship Management: The Bottom Line to Optimizing Your ROI, 2/e

Goetsch/Davis: Effective Customer Service: 10 Steps for Tech Professions, 1e

Harris: Customer Service: A Practical Approach, 4/e

Timm/Jones: Technology in Customer Service, 1/e

Timm: Customer Service: Career Success Through Customer Loyalty, 4/e

Timm: Customer Service: Career Success Through Customer Loyalty, 5/e Available this Spring

Decision Science: Quality Management

Goetsch/Davis: Quality Management for Organizational Excellence: Introduction to Total Quality, 6/e

Diversity

Carr-Ruffino: Making Diversity Work, 1/e

E-mail Communication

Terminello/Reed: E-mail: Communicate Effectively, 1e

Engineering Technology and Industrial Management: Quality

Goetsch: Effective Strategic Planning for Competitive Advantage: Ten Steps for Technical Professions, 1/e

Goetsch/Richburg: Effective Change Management

Engineering Technology and Industrial Management: Industrial Safety

Goetsch: Establishing a Safety-First Corporate Culture in Your Organization: An Integrated Approach for Safety Professionals and Safety Committees, 1/e

Goetsch: Occupational Safety and Health for Technologists, Engineers, and Managers, 7/e Available this Spring

Goetsch: The Basics of Occupational Safety, 1/e

Entrepreneurship

Adelman/Marks: Entrepreneurial Finance, 4/e

Mariotti/Glackin: Entrepreneurship: Starting and Operating a Small Business, 2/e

Human Relations

Anderson/Bolt: Professionalism: Real Skills for Workplace Success, 1/e

Anderson/Bolt: Professionalism: Real Skills for Workplace Success, 2/e Available this Spring

Dubrin: Human Relations for Career and Personal Success: Concepts, Applications, and Skills, 8/e

Dubrin: Human Relations for Career and Personal Success: Concepts, Applications, and Skills, 9/e

Goodwin/Griffith: The Conflict Survival Kit: Tools for Resolving Conflict at Work

O'Neill: Your Attitude Is Showing, 11/e

Interpersonal Skills

Bell/Smith: Learning Team Skills, 1/e

Dubrin: Human Relations: Interpersonal Job-Oriented Skills, 10/e

Interviewing Skills

Bell/Smith: Interviewing for Success, 1/e

Leadership

Bell/Smith: Developing Leadership Abilities, 1/e

Chapman-O'Neil: Leadership: Essential Steps Every Manager Needs to Know, 3/e

Goetsch: Effective Leadership: Ten Steps for Technical Professions, 1e

Meetings

Smith: Meeting Management, 1/e

Mentoring and Coaching

Dubrin: Coaching and Mentoring, 1/e

Motivation

Bell/Smith: Motivating Yourself for Achievement, 1/e

Negotiation

Budjac-Corvette: Conflict Management: A Practical Guide to Developing Negotiation Strategies

Ritchie: Needs Development: Negotiation and Presentation for Success, 1e

Office Procedures

Burton/Shelton: Office Procedures for the 21st Century, 7/e

Presentations

Moran: Crafting Multimedia Text: Websites and Presentations, 1e

Tisdale: Effective Business Presentations

Stress Management

Abascal/Brucato/Brucato: Stress Mastery: The Art of Coping Gracefully, 1/e

Supervision

Goodwin: Supervisor's Survival Kit, 10/e

Robbins/DeCenzo: Supervision Today!, 6/e

Technical Communication

Dobrin/Keller/Weisser: Technical Communication in the Twenty-First Century, 2/e

Gerson/Gerson:Technical Communication: Process and Product, 6/e

Sorby/Bulleit: An Engineer’s Guide to Technical Communication, 1/e

Technical Writing

Gerson/Gerson: Workplace Writing: Planning, Packaging, and Perfecting Communication, 1/e

TeamBuilding

Bell/Smith: Building Your Network Through Communication, 1/e

Goetsch: Effective Teamwork: Ten Steps for Technical Professions, 1e