PEARSON CUSTOM BUSINESS SKILLS
(formerly NetEffect)
Business Communication: Oral
Cheesebro/O'Connor/Rios: Communicating in the Workplace, 1/e
Kline: Listening Effectively: Achieving High Standards in Communication, 1/e
Kline: Speaking Effectively: Achieving Excellence in Presentations, 1e
Business English
Cox: Vocabulary Basics for Business, 1/e
Smith/Moore: English for Careers: Business, Professional, and Technical, 10/e
Business Ethics
Cox/Hunt/Hunt: Ethics at Work, 1/e
Business Math
Carman: Mathematics for the Trades, 9/e Available this Spring
Cleaves/Hobbs: Business Math, 8/e
Miller/Salzman/Clendenen: Business Mathematics, 11/e
Washington: Basic Technical Mathematics with Calculus, 9/e
Career Development: Job Search
Goetsch: Building a Winning Career in a Technical Profession: 20 Strategies for Success After College, 1/e
Construction Management & Civil Technology: Construction Safety
Goetsch: Construction Safety and the OSHA Standards, 1/e
Customer Service
Anton/Petouhoff: Customer Relationship Management: The Bottom Line to Optimizing Your ROI, 2/e
Goetsch/Davis: Effective Customer Service: 10 Steps for Tech Professions, 1e
Harris: Customer Service: A Practical Approach, 4/e
Timm/Jones: Technology in Customer Service, 1/e
Timm: Customer Service: Career Success Through Customer Loyalty, 4/e
Timm: Customer Service: Career Success Through Customer Loyalty, 5/e Available this Spring
Decision Science: Quality Management
Goetsch/Davis: Quality Management for Organizational Excellence: Introduction to Total Quality, 6/e
Diversity
Carr-Ruffino: Making Diversity Work, 1/e
E-mail Communication
Terminello/Reed: E-mail: Communicate Effectively, 1e
Engineering Technology and Industrial Management: Quality
Goetsch: Effective Strategic Planning for Competitive Advantage: Ten Steps for Technical Professions, 1/e
Goetsch/Richburg: Effective Change Management
Engineering Technology and Industrial Management: Industrial Safety
Goetsch: Establishing a Safety-First Corporate Culture in Your Organization: An Integrated Approach for Safety Professionals and Safety Committees, 1/e
Goetsch: Occupational Safety and Health for Technologists, Engineers, and Managers, 7/e Available this Spring
Goetsch: The Basics of Occupational Safety, 1/e
Entrepreneurship
Adelman/Marks: Entrepreneurial Finance, 4/e
Mariotti/Glackin: Entrepreneurship: Starting and Operating a Small Business, 2/e
Human Relations
Anderson/Bolt: Professionalism: Real Skills for Workplace Success, 1/e
Anderson/Bolt: Professionalism: Real Skills for Workplace Success, 2/e Available this Spring
Dubrin: Human Relations for Career and Personal Success: Concepts, Applications, and Skills, 8/e
Dubrin: Human Relations for Career and Personal Success: Concepts, Applications, and Skills, 9/e
Goodwin/Griffith: The Conflict Survival Kit: Tools for Resolving Conflict at Work
O'Neill: Your Attitude Is Showing, 11/e
Interpersonal Skills
Bell/Smith: Learning Team Skills, 1/e
Dubrin: Human Relations: Interpersonal Job-Oriented Skills, 10/e
Interviewing Skills
Bell/Smith: Interviewing for Success, 1/e
Leadership
Bell/Smith: Developing Leadership Abilities, 1/e
Chapman-O'Neil: Leadership: Essential Steps Every Manager Needs to Know, 3/e
Goetsch: Effective Leadership: Ten Steps for Technical Professions, 1e
Meetings
Smith: Meeting Management, 1/e
Mentoring and Coaching
Dubrin: Coaching and Mentoring, 1/e
Motivation
Bell/Smith: Motivating Yourself for Achievement, 1/e
Negotiation
Budjac-Corvette: Conflict Management: A Practical Guide to Developing Negotiation Strategies
Ritchie: Needs Development: Negotiation and Presentation for Success, 1e
Office Procedures
Burton/Shelton: Office Procedures for the 21st Century, 7/e
Presentations
Moran: Crafting Multimedia Text: Websites and Presentations, 1e
Tisdale: Effective Business Presentations
Stress Management
Abascal/Brucato/Brucato: Stress Mastery: The Art of Coping Gracefully, 1/e
Supervision
Goodwin: Supervisor's Survival Kit, 10/e
Robbins/DeCenzo: Supervision Today!, 6/e
Technical Communication
Dobrin/Keller/Weisser: Technical Communication in the Twenty-First Century, 2/e
Gerson/Gerson:Technical Communication: Process and Product, 6/e
Sorby/Bulleit: An Engineer’s Guide to Technical Communication, 1/e
Technical Writing
Gerson/Gerson: Workplace Writing: Planning, Packaging, and Perfecting Communication, 1/e
TeamBuilding
Bell/Smith: Building Your Network Through Communication, 1/e
Goetsch: Effective Teamwork: Ten Steps for Technical Professions, 1e