General terms and conditions for the issuance and use of electronic money on the MasterCard/Visa prepaid card
I. Definitions
А. “Central Cooperative Bank Plc” (“CCB Plc” or “Issuer”) with a head-office and address of administration:Sofia 1086, 103 G.S.Rakovski st., with UIC: 831447150, email: and web site: or is an issuer of electronic money and the associated payment instrument–MasterCard/Visa prepaid card/hereunder referred to as the card, respectively the card /.
B. “Easypay” ADwith a head-office and address of administration: Sofia 1000,
16 Ivan Vazov st., with UIC: 131344648, is a“holder” in the sense of the Law on the payment services and payment systems, which receives the card, issued by the Issuer, under the effectiveness of the present General terms and conditions against the presentation by the holder of the nominal value of the electronic money, issued on the card.
C. Client” is an able individual or legal entity with permanent residence, respectively address of administration in the Republic of Bulgaria, which receives the card, provided by the holder, upon the implementation of the present General terms and conditions, against the provision to the holder of the nominal value of the electronic money, issued on the card.
D. “User” is an individual, which actually activates and uses the card, provided by the Client in keeping with the present General terms. It is possible the Client and the User to be the same person.
E. “Electronic money” is themonetary value in nominal terms for electronic money, which is stored in electronic form in the information system of the Issuer.
F. “Prepaid card” /referred also as the“Card”/ is a payment instrument in the sense of the Law on the Payment Services and Payment Systems. The card has the following components: a unique number (PAN);a magnetic strip; a chip; a field for signature on the back of the card and CVC/CVV code for payments at traders on the Internet; year and month of validity.
The prepaid cards are issued with the logo of one of the international card organizations - MasterCard International or VISA Europe. With the card the user makes payment operations with the electronic money.
It is issued in a sealed original envelope, in which the present General terms and conditions and the Tariff for the issuance and servicing of electronic money with payment instrument prepaid card /Tariff / are enclosed,which is Appendix № 1 to the present General terms and conditions.
G. “PIN”is a four-digit personal identification number, appropriated to each prepaid card. It serves for identification of the user upon the performance of payment and other operations with the electronic money via the card.
H. “Payment operation” is a payment with the electronic money by the user via the card at a trade shop or on the Internet.
I. Individual activating code – a unique code, printed on the cover of the card, which serves for activation of the card by the user and which is specified upon crediting electronic money to the card.
J. “Authorization” –a process, in which the possibility to perform the transaction with the bank card is tested. Upon successful authorization of the payment, funds are blocked from the card availability, which does not lead to accounting on the card. The trader is entitled to send a message for card accounting within 45 days of the date of the authorization.
II. General provisions
- The present general terms and conditions stipulate the order for the issuance, use and repurchase of electronic money on the card, issued by the Issuer.
2. The present general terms and conditions settle the relationships between Issuer, Holder, Client and User, concerning the use of the electronic money and the card, till the final settlement of the relationship between them, regardless of the moment of termination of the card use.
III. Issuance of electronic money with the card
3. The Issuer issues electronic money and cards to them at the request of the Holder. On its part, the Client can claim use of electronic money and the card to them in one of the following ways: а/ by personally submitting a request at an office of the holder, b/ electronically, via the web site
4. In the request the Client specifies his/her personal data as per the identity document, respectively the data according to the actual commercial registration, active GSM number, the nominal value, at which he/she would like to receive electronic money with the prepaid card. The minimum and maximum allowed amount for one-off issuance and crediting electronic money to the card is determined in the Tariff. The Client bears responsibility about the truthfulness of the data, provided by him/her. The Holder reserves the right to refuse to satisfy the request of the Client, without specifying the reason about that.
5. The Client pays a fee for card issuance according to the Tariff and deposits an amount, for the amount of which he/she is provided for use with a prepaid card in the same nominal amount.
6. The Card is provided to the Client for use together with the present General terms and conditions and the Tariff against a written declaration by him/her that he /she is acquainted with them and accepts them as applicable in his/her relationships with the Issuer and the Holder.
7. Upon submitting a request for the use of electronic money at
the Client agrees with the General terms and conditions and the Tariff via an explicit confirmation in the electronic form that he/she is acquainted with them and accepts them. In case of deliver of the card via a courier, the Client receives the card against a receipt and a written declaration by him/her that he/she is acquainted with the present General terms and conditions and accepts them as applicable. A separate fee shall be paid for the courier service, for the amount of which the Client was informed upon submitting the request electronically.
8. The Client may use the card personally or provide it in the original unopened packing for use by a third person /Issuer /. In the performance of the second activity, the User is entitled to all rights and obligations, associated with the issued electronic money /the card, specified in the present General terms and conditions, including to request repurchase of the electronic money, respectively the Client is not entitled to claims with regard to the operations, performed by the user.
9. With the fact of activating the card, the User declares that he/she is acquainted with the General terms and conditions and the Tariff and considers them as applicable.
10. The funds, deposited for the issuance of electronic money are not treated as a deposit and respectively the Issuer does not accrue and does not pay interest on the funds.
11. The issued electronic money may be used till their full depletion via payment operations, including for the payment of the accrued fees according to the Tariff, or till the validity date of the issued card. The card, issued under the present General terms and conditions may be credited via depositing additional funds, up to the nominal value of which the Holder orders to the Issuer the issuance of electronic money. Fees shall be paid for each crediting after the initial one according to the Tariff.
IV. Conditions for activating and using the electronic money / card
12. The activation of the card is made via sending an SMS with an individual activating code to a specified phone number, printed on the card packing.
13. The User receives a back SMS on the phone, at which he/she initiated card activation, with information about the card PIN. The Issuer recommends the initial PINto be changed with another one at ATM.
14. With the fact of activating the card the User declares that the card is provided in the original packing, with an unopened protective sticker, which does not allow opening of the packing without its destruction and via which the Issuer protected the card data from learning by third persons.
15. Upon a forgotten PINthe User may request second issuance or receiving a PINat a branch of the Issuer, for which a fee is due according to the Tariff.
16. The card is issued with a validity term, printed on the face of the card. The use of the electronic money via the card is possible till 24p.m. on the last day of the month, printed on the card. The card is used according to the determined by the Issuer one-off, 24 hour and weekly transaction limits, as well as the maximum number of transactions for the respective periods, the information about which has been published at
V. Right to waive.
17. The User is entitled at any time, before expiry of the card validity term, to waive its use with a one month written notification, submitted at an office of the Issuer. In this case the card shall be returned to the Issuer.
18. When the User exercises his/her right to waive the card use, he/she can exercise the right of the Holder for a repurchase of the unused electronic money at an office of the Issuer against an identity document and the entry of a valid PINcode.
19. The Issuer is entitled to unilaterally terminate the servicing of the card payments:
а/. With a two-month written notification, sent to a permanent address, specified by the Client;
b/. Immediately, unilaterally, at any time, upon a breach by the Client or user of the present General terms and conditions or upon a doubt of breaching the legislation of the Republic of Bulgaria.
20. Upon termination of the servicing of the payments with the card, regardless of the grounds, the client shall immediately repay all liabilities, stemming from the card use.
VI. Card use
21. The following operations may be performed via the card in Bulgaria and abroad:
- Book payments of goods and services at POS at the trade shops or on the Internet at virtual POS terminals.
- Verification of the remaining card availability and other reference operations at ATMs in Bulgaria, which support the service.
- Inquiry about the available balance and card movements at:
- Change of PIN at ATM.
22. Upon payment at POS terminals at the trade shops, the User enters a valid PINcode, respectively signs the transcript from the terminal.
The entry of a valid PINis considered as a given consent by the User to the Issuer to perform the given payment order, where the Issuer decreases the electronic money, available on the card.
23. Upon payment with the card on the Internet, the user enters:
- His/her name as per the identity document,
- card number,
- card validity term,
- in the cases, when it is requested: a secret three-digit code of the card (CVC2 or CVV2-code), or if the card is registered for the service;
“Secure payments on the Internet” –secret personal code for the service.
24. The User is entitled to make payments to the amount of the electronic money, available on the card. The card may be credited with new amounts till the expiry of its validity. The card availability is decreased with the amount of the transactions, performed via the card, as well as with the value of the fees, due under the Tariff. The Issuer collects automatically, at the expense of the electronic money available on the card, the following fees: “Monthly servicing of the card after the sixth month of its issuance” and“Receiving a refund on the prepaid cards”. In case the card availability is exceeded, the Client shall immediately repay the established liabilities.
25. Crediting the card with electronic money may be made at an office of the Issuer or an office of the Holder, after presentation of an identity document by the User. Every new crediting an amount to the card is made, whereas the User provides information about the individual activating code. The respective deposited amount is added to the available balance of electronic money on the card. For each subsequent crediting of electronic money to the card, the respective fee is due, according to the Tariff.
26. The Issuer reserves the right to limit or deploy the types of operations, which may be performed via the Card, the information about which is provided on the Internet at The change enters into force two months after the day of its publication on the web site.
27. In case of need of FX conversion upon the accounting treatment of transactions, the Issuer applies a rate, respectively of MasterCard or Visa, for determining the settlement amount and/or, respectively, the “sell” rate of the Issuer, applied on the day of accounting the respective operation, to determine the amount, with which the issued electronic money on the card is decreased.
VIІ. Fees and commissions
28. For the use of the electronic money and the card to them, the Client/the User pays fees and commissions, according to the Tariff, published at the web site:
29. The Issuer is entitled to change unilaterally the Tariff and the General terms and conditions, publishing a notification about that on the web site
at least two month before the date, from which the changes enter into force. It is considered that the Holder /Client /User accepts the changes in the Tariff and the General terms and conditions, if before the date of their entry into force he/she did not inform in writing the Issuer that he did not accept the conditions and exercised his /her right of waiver.
VIIІ. Notification upon improper use. Security measures. Restricting the card.
30. The Client /User shall keep secret the personal data about the card, the PINand the other card protective characteristics and take all the necessary measures against the data learning by third persons and make efforts so that the data is not disclosed. The Client bears the whole responsibility for the preservation of the specified data till the moment of the card provision to the Use. The Client and the User are entirely responsible and assume the risk of damages that have occurred upon the card use, due to unauthorized access to the personal data and the protective characteristics by third persons. The PINshall not be written under any circumstances at an evident place, shall not be kept together with the card and shall not be disclosed to a third person. In case of a loss or stealing of the card the Client/ User shall immediately inform the card Issuer about that, according to Art.31 of the present General terms and conditions. The issuer does not bear responsibility about any suffered losses, suffered till the moment of notification.
31. In case the data of the card are made public or there are doubts about that, the Client / User shall call immediately at CCB Plc /Issuer / or at BORICA.
- At CCB – 24 hours a day at phone numbers: (02) 9266 523, (02) 9266 527 and
0889 934 694
- At BORICA – 24 hours a day at phone numbers: (02) 8705 149 and (02) 9702
616 /to block the card at BORICA it is necessary to specify the card number /.
32. The Client suffers the losses, concerning all unauthorized payment operations, stemming from the use of a lost, stolen or illegally taken card, when the Client did not manage to keep the personalized protective characteristics of the card, to the amount of the losses, but not more than BGN 300.
33. The Client suffers all losses, concerning the unauthorized payment operations, if he/she caused them via a fraud or with the non-performance of one or more of his/her liabilities under Section VIIІ of the General terms and conditions intentionally or due to gross negligence. In these cases the Client suffers the damages regardless of their amount.
34. The Issuer blocks the use of /terminates the servicing of the payments with the card in the following cases:
а. Upon a received notification with a request for blocking, due to doubts of or loss, theft, deprivation in another way, destruction, forgery of the card, as well as of the improper use of the card or the learning of the PIN by another person;
b. Upon improper use of the card or the card use with the aim of fraud;
c. Upon breaching the present General terms and conditions by the Client or the User.
d. Due to objective reasons, concerning the security of the identification data of the card, reasonable doubts of unauthorized by the Client /User orders via the card, use of the card with the aim of fraud.
35. The Issuer informs the Client about the blocking of the payment instrument and about the reasons that imposed the blocking.
IХ. Rights and obligations of the Holder, Client and User
36. The user is entitled to:
36.1 To perform payments with the card, according to the present General terms and conditions, up to the amount of the card availability, and according to the limits, determined for payments and number of transactions.