AMNA FAISAL

APT#108 – 16 HELEN ST.

DUNDAS, ONTARIO, CANADA

L9H 1N4

Home#: 902-471-6141

Work#: 647-991-5516

Objective:

To obtain a challenging and rewarding position in client service, administration or public relations, in a growth oriented firm or organization that offers diverse job responsibilities and the opportunity for advancement.

Education:

2012 - Present Business Administration – Bachelor of Arts

Royal Military College of Canada, Kingston, Ontario,

2002 - 2003 Accounting, Humber College, Toronto, Ontario.

1999 – 2002 Central Commerce Collegiate, OSSD, Toronto, Ontario.

Training

·  Basic Military Qualification – December 2009

Canadian Forces Leadership & Recruit School, Saint-Jean-Sur-Richelieu, Quebec

·  Resource Management Support Qualification Level 3 – April 2010

Canadian Forces School of Administration & Logistics, Borden, Ontario

·  Resource Management Support Qualification Level 5 – May 2013

Canadian Forces School of Administration & Logistics, Borden, Ontario

Experience:

August 2013 – Present Department of National Defence (Canadian Forces)

Royal Canadian Navy (RCN)

Military Member – Regular Force

Posting Location: Canadian Forces Recruiting Centre – Hamilton, Ontario

Position: Recruiting File Manager

·  Human Resource Administration and Services

·  Financial Management Support Services

·  Personnel Support Services

·  Corporate and General Purpose Administration

·  Record and File Management

May 2010 – August 2013 Department of National Defence (Canadian Forces

Royal Canadian Navy (RCN)

Military member – Regular Force

Posting Location: Her Majesty’s Canadian Ship SCOTIAN – Halifax, Nova Scotia

Position: Administrative Assistant / Clerk

·  Central Registry Functions

·  Military writing

·  Administration in support of Operations

·  Financial Management Accounting Systems

·  Pay System and Basic Accounting

·  Personnel Record Keeping

·  Claims Processing

·  Personnel Management

·  Release Processing

·  Operation of Automated personnel and Financial Systems

·  Computer Systems Fundamentals

May 2007 – August 2009 Service Canada

(Government of Canada)

35 Beresford Drive, Richmond Hill, Ontario, Canada

Employment Insurance Support Clerk

·  Verifying documents submitted by Employment Insurance Claimants and data entering related information.

·  Providing advice and recommendations to Service Delivery Coordinator (Supervisor) and co-workers for improving production, efficiency of workload.

·  Responsible for communicating with Claimants for performing security verification over the phone and by mail.

·  Supervising and managing new staff by assigning work, and providing direction in developing efficient production.

·  Day to Day filing of physical and electronic files into office database.

·  Communicating with other regional offices for transferring of files and dockets.

·  Using Microsoft applications for creating spreadsheets and letters, Outlook communication and internal Government of Canada database.

·  Interpreting of legislation, regulations, and directives in the Central Claims Prep Unit Guidelines for efficient production.

November 2006 – March 2007 Shoppers Drug Mart (Head Office)

www.shoppersdrugmart.ca

243 Consumers Rd., Toronto, Ontario

Customer Service Specialist

·  Resolving customer complaints according to established guidelines

·  Providing customer service in a high volume call centre environment to Store clients, store management, and store employees.

·  Maintaining a high level of knowledge regarding the Optimum program, current marketing programs, distribution Centre issues, and other Shoppers Drug Mart Customer Service initiatives.

·  Forwarding corporate brand and multi-national product brand inquiries to the quality assurance department to insure improved standards for future productions.

·  Following up on complaints and comments received from customers regarding services received at different Shoppers Drug Mart and Home Health Care Locations.

Aug 2005 – May 2006 Quay Communications and Marketing

Manchester, England, United Kingdom

www.quaycomms.com

A sub-company of Cartel Group Holdings PLC, www.cartelgroupholdings.plc.uk

(One of Britain’s fastest-growing and leading mortgage intermediaries)

Appointment Generator / Mortgage Consultant

·  Liaising directly with qualified mortgage consultants in order to deliver first class administration and telephone support. Provided consultation with prospective and existing clients on a regular basis. Conducted a full client fact-find and initial underwriting of mortgage quotes over the telephone, to assist the sales consultants on their appointments. Performed diary management, document tracking and the booking of client appointments in order to maintain a full diary.

·  Working on a variety of campaigns, such as promoting financial products of UK’s growing financial institution; Alliance & Leicester PLC. Achieved and exceeded sales targets set per campaign by building a rapport on the telephone whilst liaising with businesses and members of the general public.

References:

The following are available upon request:

  1. References;
  2. Portfolio;
  3. Course Reports;
  4. Performance Evaluation Report;
  5. Performance Development Reviews;
  6. Awards and Certificates.