Jennifer Aniston
SeattleWA 98195 / Tel: 206-221-2121
Email:
Summary
An IT professional with database administration expertise. Proven record of experience with Microsoft SQL Server 7 database management. Skilled in database reporting, relational database design, and implementation and computer network management.
Technical Expertise
Windows 2000 Professional and Advanced Server Administration
Windows NT 4.0 Workstation and Server Administration
Microsoft SQL Server 7 Seagate Crystal Reports 8
Microsoft Office 2000 Microsoft Visio 2000
Microsoft Project 2000
professional Experience
Database System Administrator / 4 Created Transact – SQL statements and stored procedures to report from and manage the database.4 Implemented an E-Commerce integration for convention registration resulting in a savings of $10,000 and over 200 man-hours per year.
4 Designed a relational database system to analyze convention survey results in-house, saving $5,000 per year.
4 Built 75 reports in Seagate Crystal Reports 8 that increased worker productivity by 25%.
4 Collaborated with the Event Management team to troubleshoot application errors, create user logins, maintain reliable database back-ups, and manage database security.
Customer
Service / 4 Served as project manager for the new convention management database system resulting in increased productivity and functionality for the Event Management department.
4 Managed on-site convention registration at two national gaming conventions a year, drawing over 25,000 people per show.
Jennifer Aniston, Tel: 206-221-2121, page 2
Service, continued / 4 Served as the primary contact for convention attendees and exhibitors.
4 Coordinated accurate data entry of over 11,000 registrations by managing up to four data entry temporary employees.
4 Responded in a timely fashion to 50-75 daily customer service voicemail, email and telephone inquiries.
Wizards of the Coast, Renton, WA 1998 – 2001
Database System Administrator / Customer Service /
Registration Coordinator (1999-2001)
Maintained a convention management database system used to track and record over 200,000 convention attendee and exhibitor accounts.
Customer Service / Registration Coordinator (1998-1999)
Managed convention customer service and registration processes for the two largest hobby gaming conventions in North America.
Victory Supermarkets, Leominster, MA 1988 – 1998
Overnight Shift Manager
Supervised six employees in the overnight operations for a 15-store chain of supermarkets.
4 Managed grocery inventory valued at $200,000 per week.
4 Trained eight new overnight managers and 50 employees.
4 Provided solid, positive leadership.
Education and Technical Training
Associate of Arts, Electronics Technology, Rhode Island Institute of Technology, Providence, RI
Microsoft SQL Server 7 Administration
Database Design and Implementation for Microsoft SQL Server 7
Windows 2000 Professional / Advanced Server Implementation and Administration
Windows 2000 Network Infrastructure Implementation and Administration
Microsoft Windows NT 4.0 Server Administration – course certificate received
Microsoft Windows NT 4.0 Core Technologies – course certificate received
Microsoft Windows NT 4.0 Enterprise Technologies – course certificate received