BPM MICROSYSTEMS WARRANTY RMA QUESTIONNAIRE

BPM Microsystems utilizes a Return Material Authorization (RMA) process to send hardware to the factory.

Please contact BPM Microsystems Technical Support via email with this completed document to obtain a RMA number before shipping any equipment to the factory.

For Non-warranty repair see: BPM Microsystems Non-Warranty RMA

Contact:

RMA DATA:

Company Name: / RMA#:
Contact Name:
Contact Phone:
Contact Email:
Ship To Address:
Part or Model # / Serial # / Problem Description


In most cases the result of BPWin Diagnostics are the best tool to define the problem description for specific hardware configurations that have the problem. Diagnostics can be run from Tools/Programmer Diagnostics in BPWin.

Shipping Checklist

·  Ensure the RMA number is clearly marked on the outside of the package

·  Securely pack the returning items to prevent damage in transit

·  Customer is responsible for all duties and taxes

·  For international returns please see International Shipping Documentation Instructions below

·  Once you have obtained a RMA number from BPM Microsystems please ship equipment to:

Attn: RMA#

BPM Microsystems

5373 W. Sam Houston Pkwy N., Suite 250

Houston, TX 77041

Phone: 713.688.4600


International Shipping Documentation Instructions

For all returns outside of the United States (including Mexico and Canada):

-  Prepare a commercial invoice to be included with the shipment to include the following statement with the Item Description:

o  Equipment is being returned temporarily for repair and have no customs value, Made in the U.S., not advanced in value or improved condition. U.S. HTS#: 9801.00.1012

-  Complete CBP Form 3311 (Department of Homeland Security, U.S. Customs and Border Protection, Declaration For Free Entry Of Returned American Products)

o  CBP Form 3311 must include item #6. Reason For Return as:
“Equipment is being returned temporarily for repair and have no customs value, Made in the U.S., not advanced in value or improved condition. U.S. HTS#: 9801.00.1012”

Note: BPM Microsystems is not responsible for duties or taxes imposed as a result of improper international shipping documentation.

Notes

-  BPM Microsystems is only responsible for items while they are in our possession

-  BPM Microsystems will pay UPS Ground charges for domestic warranty returns and UPS Express International for international warranty returns from our factory to the customer location, customer will be responsible for shipping charges to the factory

Revised 8/30/12