Role Profile
Job title:Customer Employment Co-ordinator
Department:Central Services
Reports to:Work & Learning Manager
Location: Central Croydon
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Key responsibilities
To coordinate a partnership of homelessness organisations across London, liaising with and supporting colleagues at each organisation, topromote the employment of homeless and formerly homeless people within partner organisations, and work to embed this as best practice.
To cultivate and coordinate connections with local businesses, with the purpose of creating opportunities for work and work like activities for South London YMCA customers.
To consult with local businesses and work with the Work & Learning Manager to ensure that our work and learning programme is developing the skills in customers that local employers are looking for.
Customer employment opportunities
- To work with and support colleagues, internally and at all organisations in the partnership, to identify routes into employment for customers.
- To encourage colleagues,internally and at all organisations in the partnership, to adopt a culture of customer employment.
- Work with colleagues across the partnership to identify barriers that prevent the employment of customers, and agree on how best to overcome these.
- To support colleagues, internally and at all organisations in the partnership, to identify entry-level jobs within their organisations, and encourage the ring-fencing of theseforcurrent or former customers.
Pre-employment support
- To facilitate the sharing of ETE (Employment, Training and Education) services delivered by partner organisations, so that customers at all organisations have access to the widest number of opportunities.
- To devise and trial new approaches to sharing pre-employment services between member organisations. This will include delivering workshops with partner agencies.
- To develop the core ETE offer by building links with colleges, employers and training providers.
Post-employment support
- Develop workshops for managers in the partnership and business communities to highlight the support, supervision and development needs of current or former users of homelessness services
Partnership development
- To culture relationships with local employers and related trade bodies to create opportunities for employment and work like activities for our customers.
- To promote the partnershipacross the homelessness sector in London, and assist colleagues as they look to develop links with relevant organisations.
- To identify corporate support for the partnership by engaging with local businesses.
- To represent, if required, the partnership to colleagues from central and local government departments (eg DWP, BIS) and executive agencies (eg. LGA).
- To assess requests from other organisations to join the partnership, in consultation with colleagues.
- To act as administrator for a dedicated online web portal for the partnership. This will include archiving information in a manner compliant with data protection legislation.
- To ensure that all opportunities on offer to customers are well promoted and clients are encouraged to apply for them.
- To represent the partnership at meetings of other relevant networks, including the Homelessness Employability Network.
Administration
- To arrange regular meetings of the customer employment partnership; prepare written materials (eg reports) for circulation to colleagues; take minutes of these meetings; chair meetings in the absence of the partnership chair.
General
- To stay fully up-to date with ongoing changes in the housing, homelessness and welfare-to-work sectors, for example relating to housing benefit reforms, universal credit andWork Programme.
This job description provides an indication of the roles and responsibilities for the post of partnership coordinator, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.
Please also be aware of and follow SLYMCA policies and procedures with particular attention to health and safety, equality and customer service excellence. To further your development and knowledge you will be expected to attend training as necessary.
SLYMCA reserves the right to amend this role profile as necessary, after consultation with the post-holder, to reflect changes in or to the role.
South London YMCA is an equal opportunities employer and actively encourages applications from all sections of the community. In particular, we would welcome applications from people who have themselves experienced homelessness.
Person Specification / Customer employment coordinatorThe experience, qualifications, knowledge and skills required for this role are set out below.
For job applicants, they will be tested via the application or at interview, or both, as indicated in the columns on the right.
Please therefore ensure that all the relevant sections are addressed as part of your job application. / Assessed via Supporting Statement / Assessed via Interview Process
Experience & qualifications /
- Experience in the homelessness sector.
- Experience in employment support or training for homeless or disadvantaged groups.
- An understanding of the welfare-to-work sector, with knowledge of the pathways currently open to welfare-to-work candidates
- An understanding of the wide-ranging needs of homeless people, and the barriers that disadvantaged people especially as they relate to finding employment.
- An understanding of HR and recruitment processes.
- An understanding of existing pathways into work in the homelessness sector available to homeless people.
Skills /
- Ability to inspire, negotiate and persuade senior managers at a range of organisations
- Ability to initiate, develop and maintain effective relationships with a wide range of stakeholders
- Ability to be self-motivating and work with – at times – limited amounts of supervision
- Ability to consider the wider strategic implications of decisions
- Ability to communicate a positive image of the partnership, and of the benefits of employment more widely, to customers who may feel excluded from wider society
- Ability to innovate and suggest novel approaches when presented with problems
- Ability to coordinate and deliver events to a range of audiences