Jerusalem and Ramallah
Palestine
Jerusalem Branch
HP Authorized Service Center
8 Al Masoudi St, Jerusalem
Telephone: 02-626-3090
Fax:02-627-7005 / Ramallah Branch
HP Authorized Service Center
Sateh Marhaba
Telephone: 02-242-1001
Fax: 02-242-1002
HP Authorized Service Center
Who are we?
We are the HP Authorized Service Center conveniently located in Jerusalem and Ramallah and with a mobile team that can travel to clients’ locations to provide services.
HP develops and delivers IT business solutions and services for various industries in our region. Our unique focus on providing best in class services that meet and exceed clients’ expectations gives us an advantage over our competitors by giving customers the right services.
Our Vision
To be recognized by industry, clients, and partners as the premier provider of IT services and innovative IT solutions. We will earn our customers’ trust through continuous successful delivery of optimal IT business solutions and services.
Our Mission
HP is an IT manufacturing and service Provider Company, we aim to unlock the potentials of the IT world to improve the quality of our clients’ businesses and provide world class services for the HP brands.
We support the main Business groups that drive industry leadership in core technology areas:
· PCs: Desktops, Laptops and Workstations
· Printers: Including inkjet, LaserJet and commercial printing and plotters
· Servers: Including Entry level, Midrange and High end servers
· Storage Systems: Including XP, EVA, MSA and All in One storage solutions
· Consultation services: To help customers choose the right solution(s)
· Presales Services: IT business solutions analysis, design and budgetary financial information
· Sales Services: HP sells IT solutions from the ink cartridge to the largest storage solutions
· Implementation Services: Deploying complete IT business solutions
· Support Services: provide support and repair services to clients
Services that we provide!
Authorized Service Center Services:
· Honor and repair free of charge any under warranty HP devices
· Ability to support and troubleshoot problems over the phone
· Ability to provide offsite support services
· Ability to provide onsite services and repairs
· Hardware repair includes:
o Repair and support desktops
o Repair and support Workstations
o Repair and support laptops
o Repair and support Printers
§ Entry level Printers
§ Multifunction printers
o Repair and support plotters
o Repair and support servers
§ Entry Level Servers (for example ML350 Servers)
§ Midrange Level servers (for example DL380 Servers)
§ High End Servers ( Integrity servers)
o Repair and support storage systems (EVA, MSA, Storage Blades)
o Repair and support backup solutions
· Perform hardware inventory services
· Free check of current inventory warranty status for all HP equipment
· Extending warranty services
· Explain the wide range of HP service levels to clients based on IT needs
· Offer affordable repair rates if the troubled device is not under warranty
· Provide proactive services based on HP advisories (for example replacing a part that might cause problems)
· Provide ongoing support for the entire IT department
· Install genuine HP products
· Provide direct HP support contracts for your IT environment
· Provide HP Authorized Service Center support contract for your IT environment
· Provide Imaging and Printing solutions services
o Monochrome LaserJet Printers
o Color LaserJet Printers
o Large Format Printers
o High End Printing Solutions
Business Development and Analysis Services
· Provide existing system analysis (provide the current status of the IT environment)
· Provide consultation services
· Provide system consolidation recommendations
· Provide Training services
The Benefits!
· Single Authorized Service Center for all your HP products and IT needs
· Service gets provided by authorized professionals
· Free equipment warranty check
· The ability to extend warranty for devices with already expired warranty
· All products and services are backed by HP directly
· HP Authorized Service Center professionals have great knowledge about the different HP lines of business and support
· Your IT Personnel can focus on their daily activities and not worry about IT support
What makes us Different?
· HP Authorized Service Center is a one stop shop for all your HP needs
· We are the only HP Professional Service Partner (PSP) authorized to perform installation and startup services for enterprise solutions (Storage, BladeSystem and backup solutions)
· We are the only HP Service Partner in the Market that’s allowed to provide maintenance for enterprise solutions (Storage, BladeSystem and backup solutions)
· HP Authorized Service Center has a diverse team of authorized and certified specialists
· HP Authorized Service Center can install and maintain all HP portfolio products including the following:
o HP Desktops
o HP Laptops
o HP Printers
o HP plotters
o HP servers (entry level, midrange and high end servers)
o HP storage solutions
o HP backup solutions
· HP Authorized Service Center focuses on quality and values all clients
· HP Authorized Service Center sells and installs genuine products
· HP Authorized Service Center is conveniently located in Jerusalem and Ramallah
· HP Authorized and certified professionals are mobile and can travel to clients locations
· HP Authorized Service Center honors and repairs any HP product regardless of the product’s purchase source
References
· HP Authorized Service Center provides services to many major companies in our region including but not limited to the following:
o Prime Minister Office (PMO)
o Ministry of health – Health Information Project (HIS)
o Ministry of Interior
o Global Insurance Company
o General Trading Company- Unipal
o Medical Supplies & Services - MSS
o United Nations Children’s Fund (UNICEF)
o Wataniya Mobile Palestine
o Cairo Amman Bank
o Hadara Technologies
o National Aluminum Profiles Company (NAPCO)
o Hyundai- Palestine Automobile Company
o Jerusalem District Electricity Company (JDECO)
o Several Foreign consulates
o Several None Profit Organizations (NGOs)
HP Authorized Service Center Certificates
HP Authorized Service Center Certifications
· HP Gold Preferred Partner
· HP StorageWorks Solutions Specialist
· HP Virtualization Specialist
· HP Workstations Specialist
· HP Imaging And Printing Specialist
· HP Service Sales Partner
· HP Professional Services Partner (PSP)
· HP Authorized Service Partner (ASP)
Certifications at a Glance!
HP Gold Preferred Partner
· As an HP Gold Preferred Partner, we can guarantee an unparalleled combination of expertise, proximity and customized solutions using HP products and technology.
HP StorageWorks Solutions Specialist
· HP StorageWorks Solutions Specialists assist customers to design a storage strategy that lets them manage, protect and optimize their data. The HP StorageWorks Solutions Specialists collaborates with clients directly to architect solutions that put their information to work and they enables your business to grow and adapt to change.
HP Virtualization Specialist
· Customer challenges in a changing computing landscape make it an ideal time for them to enjoy the benefits of virtualization.
HP Workstations Specialist
· HP Authorized Service Center professionals can assist clients with:
§ Recommending the right hardware for customers’ industry and unique needs and environment
§ Providing a one-stop shop for customers’ workstation needs, from purchasing to implementation, from future planning to on-going support
§ Sharing the wealth of knowledge across HP technologies to help with related needs and cross-sell storage, networking, high-end printing solutions, etc.
§ Configuring hardware correctly so clients gain optimal and perfect utilization of all resources.
HP Service Sales Partner
· As an HP Service Sales Partners, we have the expertise to make the best recommendations for HP Care Pack Services (system warranty, to extend or upgrade current warranty) that will complement customers’ skills, protect their business, minimize their risk and maximize their ROI. We are fully skilled and supported by HP to grow HP Services business. In addition, the Service Sales Specialization is a pre-condition for HP Authorized Service Partner (ASP) and HP Professional Services Partner (PSP). When you want success, make sure you partner with the best, team up with HP and HP Care Pack Services for outstanding opportunities & success.
HP Professional Services Partner (PSP)
· HP Professional Services Partners (PSP) are armed with highly skilled professionals and holds the HP Professional Services Partner stamp of approval, demonstrating that they can meet customers’ business needs for higher value, complex and advanced solutions and services.
HP Authorized Service Partner (ASP)
· As an HP Authorized Service Partner, we provides break-fix, hardware and software installation, configuration and troubleshooting services across the HP portfolio; there are great direct benefits for being an HP Authorized Service Partner including:
§ We have an easy access to HP’s technical resources
§ We have an easy access to HP’s spare parts
§ Clients products are backed by HP directly
§ We have great knowledge about the different HP lines of business
HP Authorized Service Center Staff Certifications
Staff Certifications:
Name: Eng. Rami Abdul Latif
Position: Technical Support Manager
Key Qualifications: Currently Rami is the Technical Support Manager at CMC, his responsibilities includes managing all C.M.C’s technical support teams and support contracts. Providing continuous staff management, development and coordinating training to ensure that all the CMC support personnel receive up to date technological and process information to better support clients, meet deadlines and achieve a stronger position in the IT market. Additionally working with management and other internal functional areas to produce reports and enhance existing support procedures.
Education:
Bachelor Degree in Computer Engineering – Austria 1996.
Experience & Certificates:
ü AIS – HP Proliant Servers 2005
ü AIS – HP Storage Works
ü APC – HP Enterprise Storage Solutions
ü APP – HP Enterprise Solutions
ü AIS – HP Blade System 2007
ü ASE –HP Blade System 2007
ü ASE-HP Proliant ML/DL Servers 2007
ü ASE –HP Proliant Servers 2005
ü ASE – HP Storage Works
ü ASE – HP Proliant Servers 2005
ü ASE – HP Storage Works
ü ASE – HP Storage Works 2005
ü ASE –HP Storage Works 2005
ü ASE –HP Specialty in HP Proliant Servers c-Class Blades 2008
ü AIS – HP Proliant Ml/DL Servers 2007
ü APS – HP Commercial Desktops, Workstations and Notebooks
ü MCSE 2003 -– Microsoft Certified System Engineer 2003
Name: Eng. Walid M. Al Halabi
Position: Technical Engineer
Key Qualifications: Eng. Walid has tremendous experience in enterprise storage and server solutions deployment in addition to consultation and implementation knowledge. Walid has rich background working with hardware, software, networking and networking security. He has strong analytical skills and has the ability to design system solutions and provide different scenarios to support clients’ requirements. Additionally he is able to communicate effectively with other team members and clients, Walid continues to research and learn more about new changes in the IT world and increase his knowledge to benefit both CMC and clients. Since he joined CMC, he has implemented and deployed various system solutions for major clients in the region.
Education:
Bachelor Degree in Computer Engineering – Al Quds University.
Experience & Certificates:
ü Cisco Certified Network Associate
ü CCNA1: Networking Basics
ü CCNA2: Routers And Routing Basics
ü CCNA3: Switching Basics and Intermediate Routing
ü CCNA4: WAN Technologies
ü CCNP 2: Remote Access
ü CCNP 3: Multilayer Switching
ü Linux Red Hat 5
ü MCSE – Microsoft Certified System Engineer 2003
ü MCSA – Microsoft Certified System Administrator 2003
ü AIS – HP Storage Works
ü AIS – Specialty in HP Data Protector 2007
ü APC – HP Enterprise Storage Solution
ü ASE – HP Storage Works 2005
ü APS –HP Blades System 2007
ü APS –HP Proliant ML/DL Servers 2007
ü APS –HP Proliant Storage Servers Workgroup Product 2005
Name: Eng. Ashraf Abdeen
Position: Technical Engineer
Key Qualifications: Eng. Ashraf has excellent experience in enterprise storage and server solutions deployment in addition to consultation and implementation knowledge. He has rich background working with hardware, software and multiple Platforms configurations, Eng. Ashraf has long years of experience in solution setup, deployment, configuration and customer support. Additionally, he has strong experience with the Enterprise solutions applications including and not limited to HP Open View, HP Data Protector, HP Command View and Vitalization applications.
Education:
Degree in Computer Engineering – Ort College / Jerusalem
Degree in Computer Engineering – New York -U.S.A
Experience & Certificates:
ü HP Open View Operations “Operations Manager” V8.
ü HP Open View Network Node Manger V 7.53
ü HP Open View Performance Insight V 5.3
ü AIS – HP Storage Works
ü AIS – Specialty in HP Data Protector 2007
ü APC – HP Enterprise Storage Solutions
ü ASE – HP Storage Works 2005
ü ASP –HP Service Sales 2008
ü APS –HP Blades System 2007
ü APS –HP Prolinat ML/DL Servers 2007
ü APS –HP Proliant storage
ü MCSE – Microsoft Certified System Engineer 2003
ü MCSA – Microsoft Certified System Administrator 2003
ü MCP – Microsoft Certified Professional 2000
Name: Eng Younous Dada
Position: HPSoftware Specialist
Key Qualifications: Eng. Younous has a professional experience with the Enterprise hardware and Software Applications such as HP Open View, HP BSM, HP Data Protector, Symantec DLP, Oracle 9i and Linux, his experience includes providing consultation, support and software implementation services. Additionally, Eng. Younous has excellent experience with software solutions architectural design, Enterprise Hardware configuration and IT environment integration.
Education:
Bachelor Degree in Electrical Engineering, Birzeit University, Ramallah.
Minor: Computer Science, Birzeit University, Ramallah.
Masters Degree in Business Administration, Birzeit University, Ramallah.
Experience & Certificates:
ü HP Open View Operations “Operations Manager” V8.
ü HP Network Node Manger V 7.53
ü HP Performance Insight V 5.3
ü HP Business Availability CenterV8.