Craig L. Duckett

TECHNICAL SPECIALIST \ LAB MANAGER -TEST ENGINEER \ ELEARNING-WEB DEVELOPER

17731 11th Avenue NE - Shoreline WA 98155 * (206) 367-4417 *
* www.symbolatry.net * www.czdigital.com * www.control-z.com *

OVERVIEW

Extensive background in both IT hardware and software configuration and testing, web application development and testing, networking, and computer system troubleshooting. Microsoft on-site vendor lab manager with demonstrated ability to excel within flexible, fast-paced high-tech environments. Excellent analytical skills and systematic problem-solving mentality. Proactive, highly-organized system and multimedia test engineer with fifteen years of experience in hardware, software, handheld devices, and web applications including graphics, audio, usability and accessibility, web interfaces, e-commerce usability and security, and W3C standards and cross-browser compatibility (IE, Firefox, Safari). Demonstrated supervisory abilities with a ten-person test team, training abilities as technical instructor in standard classroom and rack & stack computer lab environments. Experienced in research, writing (technical, instructional, help, HTML), e-Learning (WBT/TSL/ILT), e-Commerce, Web 2.0, graphic and instructional design, and online gaming.

Proficient with the following applications and operating systems: Windows 2008/2003/2000 Server • Windows Vista • Windows XP (Home/Professional) • Windows NT/95/98/Me • RedHat Linux • Microsoft Office Suite with Visio • Microsoft Project • Microsoft SQL Server 2005 • Microsoft SharePoint • Microsoft Visual Studios • Adobe Photoshop • Adobe Dreamweaver • Adobe Flash • Adobe Captivate • Adobe Acrobat • Articulate Studio • HP QuickTest Pro • X/HTML, XML, CSS, JavaScript, DOM, Visual Basic, VBScript, with basic Java, ASP, Perl, C/C++/C# • Defect/Build Tracking (RAID, Product Studio, Source Depot, BugZilla, etc) • Ghost, PQDI • Partition Magic

EMPLOYMENT HISTORY

System Test Engineer/Project Manager • Avocent • Redmond, WA
November 2007 to March 2009

Oversaw and performed installation and black box/functionality/validation testing in support of KVM Over IP hardware/firmware/software appliances, including server/client test LAN network setup and use (TCP/IP, IPv4, IPv6), IT infrastructure validation, system testing, regression testing, X/HTML UI/UE testing (embedded XML/JavaScript/CSS on Linux kernel). Created weekly status and risk assessment reports. Directed testing efforts for customer-reported issues. Developed procedures and processes for team. Tested hot fixes for OEM customers.

Microsoft QA Lab Manager/Computer Support/Web Dev Test • TTCX (at Microsoft) • Redmond, WA
July 2000 to October 2007

Compatibility & Configuration QA Lab Manager (Microsoft Hardware Group): Scheduled, oversaw, and performed installation/validation and functionality/compatibility testing in support of hardware and software applications, Internet client insertions, IT infrastructure support and validation, system testing, component testing, client/server network setup and testing, ad hoc/regression testing, multimedia and Wi-Fi testing, USB testing, firmware testing, Microsoft WHQL and WDK/DTM setup and testing. Basic knowledge of VM, WTT (v2.2), IIS, and SQL Server 2005.

Computer Support Analyst: Performed server and workstation troubleshooting and diagnoses of 100+ PCs, hardware and peripherals; installed and configured all versions of the Windows operating system including localized variants; installed device drivers and utilities specific to PC type and requirements (Dell, IBM, Compaq, HP, Lenovo, Sony, Samsung, Acer, etc); consulted with and provided technical support and expertise to users/clients in the use of various types of computing environments and hardware/software systems; proficient in setup and use of wide assortment of software, developer, and business applications including Microsoft Office, SharePoint, and Product Studio; setup and configured corporate networking connectivity; partitioned hard drives and created libraries of proprietary drives images for future restoration and analysis; updated security patches and anti-virus applications as necessary; maintained a hardware inventory database including item names, descriptions, service tags, codes, and warranty dates.

Web Development & Test: Performed HTML/CSS/JavaScript/AJAX web analysis and testing for Microsoft (www.microsoft.com/hardware), multimedia CD/DVDs, and in-store kiosk applications (Radio Shack, MSN), utilizing extensive standards-compliant, browser-compatibility testing (pixel-level accuracy, JavaScript/Java functionality, code review). Maintained and updated the TTCX web site (HTML, CSS, JavaScript, Photoshop).

Instructor/Training Manager/Instructional Designer • InterTest • Bellevue, WA
1999 to June 2000

Developed, wrote, and maintained educational and technical courseware (hard/soft copies). Taught classes at InterTest labs, including: Software and Web Testing, Web Development and Design (hand-coded X/HTML, CSS, and JavaScript), Adobe PhotoShop, Microsoft Visual Basic 6.0, Dreamweaver, Flash, MS-DOS and BATCH Scripting, PC Hardware Configuration and Troubleshooting, Microsoft Office, Rational Visual Test, and Introduction to Networking. Taught InterTest classes off-site at Boeing and local Community Colleges. Setup, networked, and maintained InterTest.com’s three labs and all office equipment (including three servers, business computers, and fifty classroom workstations). Interfaced with students and instructors on a daily basis to ensure a quality learning environment. Developed and upgraded InterTest software, training tools, and online e-Learning training/testing sites to stay abreast of changing technologies, usability, and accessibility. Created, maintained, and updated the interTest.com website (X/HTML, CSS, JavaScript, Photoshop).

System QA Test Manager-Engineer/Web Usability-Functionality Tester • TTCX • Bellevue, WA
January 1998 to 1999

Configured, setup, and maintained hardware/software/operating systems in integrated lab environment. Aided in the testing and debugging of e-commerce sites and multimedia applications (e.g., CBS MarketWatch, McGraw-Hill, Cambridge Press, Onvia.com, Merwin, SingingFish) for functionality, content, security, and search (SEO). Tested (setup, install, black box, white box, gray box functionality, compatibility, ad hoc, regression) client software and applications (e.g., Microsoft, Network Appliance, Andersen Instruments, Buzzbee, Benchmate, Cypress Microsystems, AccessLine Communications, Curon Medical, BAM! Entertainment, BrainX, MixMeister, Final Draft). Researched, wrote, and maintained technical training manuals (hard/soft copies, HTML/CSS web-based, CD/DVD Setup, Autorun), instructional papers, test plans, cases, and reports. Developed and maintained the TTCX web site (X/HTML, CSS, JavaScript, Photoshop).

Hardware/Software Graphics Test Engineer • Cirrus Logic • Bellevue, WA
July 1995 to December 1997

Tested core functionality of video cards and video drivers throughout entire development cycles: installation, build, functionality, compatibility, stress, benchmark, and ad hoc testing. Tested localized versions of operating systems with video cards and video drivers [DBCS testing]. Installed, configured, and troubleshot entire range of Microsoft Windows operating systems (English and all localized versions) in large array of PC types and models, including software installation, network setup, and test bed management. Wrote technical specifications and test cases, test outlines, test files, and daily test/bug reports.

Freelance Graphic Artist/Instructional Designer/Writer • Seattle, WA
1985 to 1995
Designed and developed brochures, booklets, logos, menus, murals, graphics and displays for local area businesses.


EDUCATION & TRAINING

Master of Arts – Humanities - California State University Dominguez Hills. Graduated with 3.73 GPA

Bachelor of Arts – English - University of Washington.

Bachelor of Arts – Philosophy - University of Washington.

Ten-Week Program, University of Washington Extension – Visual Basic

Ten-Week Program, University of Washington Extension – Advanced Visual Basic (OOP)

5-Quarter Certificate Program, University of Washington Extension – C Programming

4-Quarter Certificate Program, University of Washington Extension – C++ Programming

Workshop Program, Edmonds Community College – Visual Basic I, II, III

Workshop Program, Edmonds Community College – MS Office Suite I, II, III

Ten-Week Program, Shoreline Community College – Adobe Photoshop

InterTest Certification – Software Testing, Web Testing, HTML, Networking, Visual Basic, Visual Test