Review process
Why have I received a letter stating I need to review my application on the Disability Support Register?
The Disability Support Register (DSR) is a database used by the Department of Human Services to record all the people who have been confirmed as needing funding (Individual Support Package) to purchase supports that meet their disability needs or Supported Accommodation. When funding or a vacancy in Supported Accommodation becomes available, all people registered for that type of support are considered in the allocation process.
Information in your application is used to allocate support, so it is important that your information is accurate. The regional Department of Human Services office sends you a reminder every 12 months to make sure you check your information is correct, and update information if there are changes.
How do I review my application?
The department will send information about the support you are currently registered for on the DSR for review every 12 months. You should do the following:
•Check the type of support you are registered for is what you still need
•If you are registered for an Individual Support Package, you should also check the amount of funding
•Ensure your contact details are up to date.
If you are not sure of the details in your application, you can request a copy from your regional Department of Human Services office.
What should I do if there are changes to my situation?
If there are changes that may affect the type or amount of support you are requesting, or changes in your circumstances may place you in a more critical situation, you should contact the person named in the letter from the department as soon as possible and let them know that there have been changes.
The department may ask you to submit an updated application. You can use information in your previous application as a start and you can ask the department, or a case manager that is supporting you, to assist you.
Your updated application will replace any previous information on the DSR. Therefore, you should make sure it captures all your support needs. If you have an Individual Support Package but require additional support, your application should include the total funding you need, not just the additional amount.
I have been asked to update my application. What happens now?
Once your updated application has been received by your regional Department of Human Services office, they will check the information and ensure any changes are in line with the guidelines for registration on the DSR. You will receive a letter within four weeks about the outcome of your review.
Where your updated application meets the requirements to be registered on the DSR, your details and support needs on the DSR will be updated. The updated information in your application will be used to allocate supports when they become available.
If there is no change to support I am requesting, do I need to contact the department?
Although there may be no changes to your support needs or circumstances, you should let your regional Department of Human Services office know there are no changes. This will confirm to the region your need for support, your circumstances and your contact details are correct.
If you have not contacted the department about your application, or no changes have been made for three years, the department will contact you to ensure that the information they have about your need for support is still accurate. This will ensure that you are being considered for the right supports to meet your needs.
Who do I contact for more information about the review process?
You can contact Intake and Response on 1800 783 783, or if you have a case manager you can ask that they follow up on your behalf. For more information about reviewing a DSR application for ongoing supports and the way supports are allocated, visit the Disability Supports Register section on our website: