Objective:

To be an effective team player of your organization by contributing my utmost potential to the challenging customer-oriented business, equip with my exposure to the automotive industry particularly in parts and inventory operations.

Profile:

  • Diligent and knowledgeable of all office function
  • Excels at multi-tasking jobs in a fast-paced environment
  • Extensive knowledge in key Windows MS office programs Excel, Word, and Power Point and Visio
  • Knowledgeable in JEPC and Microcat system, a parts cataloguing system widely used by automotive industry
  • Proficient in Dealer Management Systems like, ERA, IMPHDL (AS400) and Autolink
  • Understanding of automotive customer handling process in view of parts & service business
  • Enjoys getting acquainted to people with different background
  • 31 years of age, single and a Roman CatholicChristian

Professional Exposure:

Parts AdministratorAlfardan Premier Motors -Doha, Qatar

(September 2004 – November 2008)

  • Reviews and assist in implementing operations improvement especially in system and procedures of workflow.
  • Performs all administrative duties and looks after the overall administrative operation of the department
  • Assists in establishing policies for ordering stock
  • Analyses parts movement and suggests orders
  • Submits stock orders and VOR orders via SAP system, an on line ordering system of Land Rover
  • Submits order via MODIScs, an online ordering system of Ferrari & Maserati
  • Records and update parts back orders and deliveries
  • Raises claims on damage and short landed goods
  • Monitors and follow ups all outstanding and incoming consignments and liaises with the clearing agent regularly
  • Monitors function of existing Dealer Management System (Autolink) and other related software and suggest areas for improvement.
  • Ensure that Parts Bulletin and Communication is cascaded to the relevant staff.
  • Informs the Parts Manager where extra attention is called for certain circumstances particularly workshop critical issues
  • Prepares monthly reports
  • Prepares communications and correspondences of the department
  • Filing and safekeeping of important documents and correspondences of the company.

Parts Asst. ManagerFord Balintawak (April 2004 – Aug. 2004)

  • Act as a manager of the Parts Department
  • Supervises other branches (Ford Quezon Ave., FordCommonwealth and Mazda Quezon Ave. ) in parts operation, monitoring and controlling
  • Handles customer complaints and makes final decision within all levels of authority
  • Manage the parts business to maintain an active inventory that is within the financial guidelines established by the dealer
  • Contributes to the dealership profitability
  • Established and maintain an inventory control system that meets the dealership’s internal, warranty, wholesale and retail customer’s need for parts and accessories
  • Ensures profitability of the Parts Department through the sale of parts and accessories
  • Implement an effective advertising and merchandising programs to build retail and wholesale business
  • Develops competitive parts pricing guidelines
  • Reviews existing stock, recommend maintenance and adjustment of protective supply levels
  • Established and maintain an inventory storage system for equipment location, bin locations, bin numbering, bin tags, etc.
  • Supervises the preparation and submission of orders.

Parts SupervisorFord Balintawak (Jan. 2004-April 2004)

  • Responsible for motivation and direction of sub-ordinates/members
  • Organizes works into reasonable assignment to optimize the talents of people
  • Maintains a network of outside contacts that provide favors and information
  • Set effective, profitable yet competitive pricing
  • Negotiated major contracts with parts suppliers
  • Monitors market trends and potentials

Parts Asst. SupervisorFord Balintawak (Mar. 2003 – Jan. 2004)

  • Do stock analysis
  • Prepares and submits order via PANDA system, an online ordering system of Ford Group Philippines
  • Liaises with FGP with regards to the back orders and ETAs of ordered parts
  • Monitors all kinds of ordering for ford and non ford parts
  • Responsible for sourcing out non ford parts

Parts SecretaryFord Balintawak (Aug 1999 – Mar. 2003)

  • Maintain a close working relationship with other department secretaries
  • Cooperates with purchasing staff to expedite issuance of Purchase Order and requisitions
  • Cooperates with accounts payable clerk to speed up processing of checks to all payables especially to FGP and other major suppliers.
  • Control the use of office supplies
  • Exhibits proper telephone technique with customer
  • Maintain a proper filing system

Office SecretaryHi-Lite Marketing (Feb. 1999 – Aug 1999)

  • Preparesemployees payroll
  • Schedules receivable and payable to the suppliers
  • Do the stock analysis
  • PreparesPurchase Order to various suppliers
  • Handles customer orders and prepares job order

Achievements:

  • Employee of the Month – January 2006 (Alfardan Automobiles)
  • Band Promotion from Administrative to Associate Band – April 2007
  • Authored the Department Operational Procedures Manual

Education:

University of the EastMarch 1998

Bachelor of Science in Business Administration

Major in Marketing

Trainings:

Land Rover TechnologySept. 9, 2004

The Company and Its HeritageSept. 17, 2004

Land Rover BrandSept. 20, 2004

Dipped In GreenSept. 22, 2004

All New Discovery 3Sept. 26, 2004

Parts Advisor Level ISept. 2004

Land Rover BrandMay 7, 2006

Seminars:

Creating A Land Rover TeamFour Season’s Hotel

Doha, Qatar

August 24-26, 2008

Strategic Planning & Goal SettingThe Narra Hotel

May 2004

Dynamics of LeadershipFord Group Phils

October 2002

Key Performance IndicatorFord Libis

September 2002

Core Competencies – Ford Libis

The Foundation of LeadershipSeptember 2002

Dynamics of SupervisionFord Balintawak

January 25 & 26, 2002

Effective Communication andFord Makati

Professional Customer HandlingDecember 5, 2001

References:

Mr. Thomas Sperlich

Director, Aftersales

Alfardan Automobiles

Doha, Qatar

Mr. Hisham Baz

Parts Manager

Alfardan Premier Motors

Doha, Qatar

Mr. Nabil Srougi

Parts Manager

Alfardan Automobiles

Doha, Qatar

Marisol D. Liao

152 M.H. del Pilar St. Santolan Malabon City, Philippines

Phone No. +6324461385, Mobile : +63919 4091980

Email: ,