Division / Community Care
Reports To / General Manager Health Services
Direct Reports / Community Care Workers, Home Maintenance Officers, Continuum of Care Coordinator, PAG’s Coordinators, PAG’s Assistants
Purpose of the Position
- Undertake all leadership and management functions pertaining to the provision of Home Care, Respite Care, Personal Care, Home Maintenance and Meals on Wheels including management and allocation of services, reporting requirements under the funding auspices of Community Home Support Program (CHSP), Home and Community Care (HACC) and disability funding streams.
- Responsible for direct coordination and management of staff employed in the division of Community Care inclusive of all Human Resource functions associated with direct line management.
Key Accountabilities
Key Result Area / Major Activities / Performance Measures:
Undertake all aspects of administration necessary for the service provision /
- Assist with IT package training as necessary
- Communicate effectively with staff and clients
- Record the statistics and provide reports for all services provided
- Prepare client information and service usage for submission as required
- Liaise with external bodies including funding bodies and professional networks within the BSW region
- 100% of all data and reports are submitted in a timely manner
- KPI’s for service delivery are met between assessment and delivery of service
Direct co-ordination and management of staff inclusive of all HR functions associated with direct line management. /
- Conduct individual Community Care Worker meetings on a regular basis
- Co-ordinate and conduct quarterly team meetings
- Authorisation and submission of time sheets and applicable alterations
- Coordinate and manage rosters for staff
- Arrange Professional Development for staff
- Manage annual leave balances and taking of leave
- 100% of Performance Appraisals conducted annually
- 100% of Annual leave balances within TDHS limits
- 100% Compliance of attendance at compulsory meetings
Organisational Infection Control and Quality Improvement Standards /
- Ensure all practice is conducted in accordance with infection control policies, procedures and standards
- Participate in relevant organisational quality accreditation processes
- Participate in quality improvement activities
- Comply with all TDHS mandatory training requirement
- Adherence to infection control and quality standard legislative requirements at all times
- Demonstrated participation in accreditation processes
- Evidence of continuous improvement
- Evidence of completion of all mandated training by annual date
Code of Conduct and Equal Opportunity /
- Develop and maintain sound knowledge of and commitment to TDHS policies and procedures
- Ensure that you engage in behaviour that treat other staff fairly, equitably and not subject to any form of discrimination or harassment
- Demonstrate and abide by TDHS’s Code of Conduct, including the core values: Accountable, Excellence, Respectful, Integrity and Compassion
- Participate in promoting a safe working environment
- Ensure an appropriate level of customer service is provided, demonstrating a friendly and supportive approach to our consumers
- Aware of and promotes TDHS policies and procedures
- Core values are reflected in decision making and everyday behaviour
- Adherence to the TDHS Code of Conduct
- Participation and compliance of all occupational health and safety policies and procedures (including emergency response)
- Consumers are made to feel welcome and supported at all times
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