Where To Get Help
/Where To Get Help (Coldline Fact Sheet 6)
Here are some useful local names and addresses for anyone needing help and advice, along with information on health, leisure activities and campaigning.Independent Advice Agencies
Age Concern Hackney Coldline
Coldline provides free, confidential and independent advice to those in the community ‘at risk’ from the cold. This project assists older people aged 60 plus living in Hackney.22 Dalston Lane
London E8 3AZ
Tel: 020 7241 2299 for the Age Concern Hackney Coldline Emergency Line.
Office Hours: 9.30am to 5.30pm Monday to Friday.
Age Concern Hackney Information Service
Based at the same address as Coldline, this service has information on a wide range of topics including leisure, transport, well-being and housing.Freephone Service: 0800 917 9830 - 9.30am to 5.00pm Monday to Friday.
Drop-in times: Monday & Wednesday 10am to 1pm, Tuesday 2pm to 4pm.
Citizens Advice Bureau (CAB)
Hackney’s Citizens Advice Bureau is based on two sites in the borough. Anyone wanting to use the service is asked to go to the office nearest to where they live. The CAB provides free, confidential, impartial and independent advice on a range of topics including welfare benefits, housing and legal matters. You can gain more information about their services from the CAB Website – adviceguide.org.ukWeb – www.eastendcab.org.uk
Dalston CAB
491 Kingsland RoadLondon E8 4AU
Phone: 0207 249 8027
Mare Street CAB
236 Mare StreetLondon E8 1HE
Phone: 0208 525 6350
Hoxton Trust Legal Advice Service
Provides advice on benefits, debt and housing.156 Hoxton Street
London N1 6SH
Tel: 020 7613 4174
Drop-in times for new clients: 10.30am to 12.30pm Monday and Thursday.
Getting work done in the home
Mobile Repair Service
Provides a low-cost repair service for older and disabled people in both public and private housing. Work undertaken includes repairs to appliances, heating, electrics, carpentry, plumbing and security. Also provides accident and falls prevention services including free home safety checks with remedial work.Tel: 0845 45 00 410 — 9.30 am to 1 pm and 2 pm to 4.30 pm. Please see www.mobilerepairservice.org.uk
Anchor Staying Put
Helps older owner occupiers and private tenants to arrange repairs, adaptations and improvements to their homes. Will provide help with getting grants, finding builders and supervising the work. Also has a Small Repairs Service and a new Gardening Service.Tel: 020 7241 0363 133 Stoke Newington High Street, N16 0PH
9am to 5pm Monday to Friday.
Staying healthy
The Sharp End
Provides a healthy living and resource centre for people aged 50 and above living in Hackney. Offers a variety of activities aimed at benefiting physical and mental well-being. This includes creative writing classes, yoga and salsa. Classes are suitable for people of different levels of fitness and mobility.11 Richmond Road, Hackney, London, E8 3HY
Tel: 020 7923 8690
Stop Falls Network
11 Richmond RoadLondon E8 3HY
Tel: 020 7254 3910
Hoxton Health Group
Based at St Leonard’s, this group offers acupuncture, aromatherapy, herbal medicine, homeopathy, shiatsu massage and osteopathy to the over 60s as well as gentle exercise and healthy living classes. Treatments are free, but you have to be a member of Hoxton Health Group at a cost of £8.00 per calendar month.Tel: 020 7739 2533
NHS Direct (24-Hour Helpline)
The Helpline is staffed by nurses who can offer advice on medical problems.Tel: 0845 46 47
www.warmhealthierhomes.org.uk (
Lunch and leisure
If you would like a list of lunch clubs and leisure activities in your area, please phone the Age Concern Hackney Information Service - Free phone 0800 917 9830.Hackney Community College
The college welcomes older people to day and evening classes in arts, crafts, cookery, languages, information technology, further education and much more.Shoreditch Campus
Falkirk Street
London N1 6HQ
Tel: 020 7613 9123
Getting involved
Age Concern Hackney Silver Surfers
This is a new service which provides access and training to older people in Hackney who wish to use computers. It is aimed at both beginners and experienced users.The Lawns
52 Matthias Road
London N16 8QD
Tel: 020 7254 2183
Office Hours: 9.30am to 5.30pm Monday to Friday.
Council for Older People
The Council for Older People (CfOP) is a borough-wide forum open to all older people in Hackney. It’s membership is made up of both individuals and representatives from a diverse range of older people’s groups. From these groups, it elects a committee every two years. The Committee meets monthly and holds discussions on a variety of topics of concern including housing benefit, disability transport, health and social care provision. It also organises quarterly open meetings where older people can find out information and have their say on important local and national issues. The Council for Older People provides a base for consultation and seeks to ensure that older people are represented in the local and London-wide planning of services.Age Concern Hackney - CfOP
22 Dalston Lane
London E8 3AZ
Tel: 020 7241 5904
Hackney Pensioners Forum
A local organisation which campaigns on behalf of pensioners and pensioners’ groups in Hackney.12 Leaside Road
Warwick grove
London, E5 9LU
020 8806 1367
Volunteering at Age Concern Hackney
Volunteers play an important role at Age Concern Hackney. They help the organisation to make a real difference to the lives of older people through the knowledge, experience and commitment they bring. Are you a sociable and patient person? Are you interested in working with people? If so, you may like to join our Befriending Scheme, help older people learn to use computers, assist on the Information Service or help out at events. Age Concern Hackney offers help with expenses, appropriate training and support.For information on volunteering please contact Age Concern Hackney - Tel: 0800 917 9830 - 9.30am to 5.30pm Monday to Friday. / Other Coldline Fact Sheets
1. Eating Well
2. Cold related diseases
3. Keeping Mobile
4. Paying for Heat
5. Energy Advice
6. Where To Get Help
Registered charity 1061633 / Registered company 3346199