Bayou Health Reporting

Report Information

Document ID:351

Document Name:Behavioral Health Member Satisfaction Survey

Version Date: 7/7/2016

Reporting Frequency:Annual

Deliverable Type: Text Document

Report Due Date:June 30th

Subject Matter:OBH Quality

Document Type: Free FormTemplate

Information to be completed by the Health Plan

Health Plan ID:[Health Plan ID]

Health Plan Name:[Health Plan Name]

Health Plan Contact:[Contact Person's Name]

Health Plan Contact Email:[Contact Email]

Report Period Start Date:[Start Date]

Report Period End Date: [End Date]

Date Completed: [Today's Date]

(This document can be submitted in any format. However, the document must contain the required information in the definition section of this document, if applicable).

Definitions and Instructions:

The health plans’ vendor shall perform a DHH-approved behavioral health survey to be standardized across health plans.

The population for this survey include members with a behavioral health diagnosis, as listed in the DSM-5, that have been enrolled with the health plan for 12 consecutive months or longer with no more than one 30-day break in enrollment. For the purpose of this survey, an “adult” is defined as an individual age 18 years or older as of January 1 of the current year. The health plan is to exclude from the sample members/households included in the current CAHPS sample.

The sample size must be between 1,650 and 2,000 members in order to attain a response set of 411.

The survey method to be employed consists of a mixed mode strategy, using a three mail phase administration. The health plans’ vendor shall administer the survey beginning the 3rd week in January. The 2nd mail administration to non-responders shall occur within 4-5 weeks of the initial administration, with the 3rd mail administration to non-responders occurring within 3-4 weeks of the 2nd mail administration.

The survey must be made available in alternate languages to non-English speaking members, based on contract requirements.

The health plan shall stratify survey data by age, gender, race, ethnicity, and parish, as requested by DHH.

RFP Reference: Quality Management (14.2.10.9)