ADSL BACK-UP CIRCUIT ORDER FORM
Valid until30thSeptember 2016

Customer Name:
Installation Address:
On-site Contact:
On-site Contact Mobile Number: (Mandatory)
Email Address:
Existing ADSL Circuit Number:
Existing ADSL Circuit Type:
Primary Circuit Contract Number:
Primary Circuit Type:

ADSL BACK-UP CIRCUIT

ADSL Back Up Circuit to be used in the event of a fault on the primary Circuit. The Circuit will use the same IP Addresses making manual failover simple. The Circuits will not be able to be used simultaneously.
Spitfire highly recommends a back-up ADSL circuit to help ensure that you have Internet connectivity should your primary circuit fail. We are currently offering free ADSL back-up on all 24 month contracts with ADSL Premium or Annex M circuits. Please contact us ifyou would like to take up this option to obtain the correct order form.

1. CHARGEABLE ADSL BACK UP CIRCUIT - 12 MONTH CONTRACTS

Please tick option
required

Backup ADSL
(ADSL 2+ STANDARD) / Connection:
£50.00 / Monthly Rental:
£7.00
Backup ADSL
(ADSL 2+ PREMIUM) / Connection:
£50.00 / Monthly Rental:
£10.00
Access Network (To be completed by Spitfire) / BTW / TTB / Please note we will normally order the back up circuit on a different access network to the primary circuit if possible.
Do you require Spitfire to provide a manual changeover Technicolor TG582n router (£49.00)?
/
Yes / No

IMPORTANT INFORMATION REGARDING ALL BACK-UP CIRCUITS

In the event that your primary (main) Broadband circuit experiences a fault, your internet connection will not automatically fail-over to the back-up circuit.
It is the responsibility of the users on-site to disconnect the primary router and connect the back-up router; please ensure that a nominated person has been instructed in this change-over procedure.
The routers connected to the primary and back-up circuits have the same IP address; this means that your LAN does not require re-configuration on fail-over.
In order to avoid IP conflict, the router connected to the back-up ADSL circuit must not be plugged into the ADSL filter/telephone socket whilst the primary ADSL circuit is in service. If you wish to plug-in the back-up router to the telephone socket the power must be switched off.
The discounted Back Up Circuit price is only available in conjunction with a Spitfire full price Primary Circuit. If the Primary circuit is ceased at any stage, the corresponding Back up circuit will also be ceased unless the customer requests the Back up circuit is upgraded to a normal circuit. If the customer requests a back up circuit is upgraded, standard circuit pricing will apply and a new contract will incept. New contract terms will apply except there will be no connection charges and a new minimum period of 1 month will apply.
Please note on the bill the free back up circuit will be charged at the normal price for a standard circuit (£29.00 per month for ADSL2+ Standard) with a balancing credit to bring the cost down to zero.
If power to both routers is ‘on’ and both routers are connected to their respective ADSL circuits you will lose connectivity.

2. TELEPHONE LINE FOR BACK UP CIRCUIT

Existing BT analogue line number to be used for ADSL:
This line must be a single analogue BT line (not part of a multi line group), presented on a standard BT socket: / Tel No:
Would you like Spitfire to take over this phone line?
This ensures top level support & faster faults diagnostics. /
Yes / No
Standard line rental is £10.00 plus £1.50 for Service Level 2 per month
Do you need a new analogue line installed for your ADSL?
Spitfire will order the analogue line and ADSL as a simultaneous provide which should mean that the ADSL will be live on the day that the line is installed. Simultaneous provides have an approximate 90% success rate, but if they fail, the ADSL will normally be live 7 working days after the line has been installed.
Missed Appointments are charged at £100.00.Spitfire must give Openreach 48 hours notice or more when changing or cancelling appointments. /
Yes / No
Installation: £99.00
Standard line rental is £10.00 plus £1.50 for Service Level 2 per month
Service Level Options
(Service Level governs the response time/ target repair time on your line- See Spitfire’s Service Level Agreement for further details). Target repair times are detailed below:
Service Level 1:End of Next Working Day plus an additional Working Day, Monday to Friday excluding Public and Bank Holidays.
PLEASE NOTE WE STRONGLY RECOMMEND SERVICE LEVEL 2 OR BETTER FOR BUSINESS USE.
Service Level 2: End of Next Working Day, Monday to Saturday excluding Public and Bank Holidays.This is the default unless otherwise indicated
Service Level 3: End of Next Half Working, Monday to Sunday including Public Holidays. Please note engineers only work 0700 hrs to 2100 hrs
Service Level 4: Clear within 6 hours, any time of day, any day of the year. Please note if Openreach cannot gain access to site out of hours Service Level will reduce to SL1.
/
Please Circle your chosen Service Level if you do not require Service Level 2
SL1 - £0.00 per Month
SL3 - £4.50 per Month
SL4 - £5.50 per Month

3. TOTAL CARE - £9.20 per month

Which Care Level do you require on the ADSL circuit?
Standard Care - 40 Clock Hour target clear time.
Total Care - 20 Clock Hour target clear time.
Total Care Plus - 7 Clock Hour target clear time.
Total Care requires 24/7 customer contact and site access.Please provide an out of hours contact name and number.
Please note if you dont select a Care Level Standard Care will automatically be applied /
Please Circle your chosen Care Level
Standard Care - £0.00 Total Care - £9.20
Total Care Plus - £11.50
Contact
Name:
Mobile
Number:

TERMS & CONDITIONS

  • Goods remain the property of Spitfire Network Services until paid for in full.
  • Payment Terms - Monthly in advance. Rentals will be invoiced and paid in advance of the service period. Direct debit payment for your monthly invoice will be taken on or after the 5th last working day of the calendar month of invoicing.
  • Minimum term 24 months with 1 months notice required for cancellation thereafter.
  • If Primary circuit is ceased within minimum term the customer will be liable for 50% of outstanding charges due over the remainder of the minimum period. These charges will be payable immediately.
  • If the Primary circuit is ceased at any stage, the corresponding Back up circuit will also be ceased unless the customer requests the Back up circuit is upgraded to a normal circuit. If the customer requests a back up circuit is upgraded, standard circuit pricing will apply and a new contract will incept. New contract terms will apply except there will be no connection charges and a new minimum period of 1 month will apply.
  • Please note on the bill the free back up circuit will be charged at the normal price for a standard circuit (£29.00 per month for ADSL2+ Standard) with a balancing credit to bring the cost down to zero.
  • All prices subject to VAT.
  • The above information may be used for credit checking purposes.
  • ADSL2+ speed can vary & can be unreliable for the first 10 days, please see page 5.
  • The quoted ADSL services are intended for fast, high quality provision of internet access and email for business use and are subject to Spitfire’s Fair Usage Policy.
  • All Orders are subject to Spitfire’s full terms and conditions, available on our website: under Service Level Agreements, ISP Services.

Please not a Cease Charge of £39.00 (or £19.00 for VDSL products) will be applied to your final invoice when you cease the circuit. Please note this charge does not apply to circuits that are migrated to another supplier.

CONFIRMATION OF ORDER

Please arrange for ADSL Back Up to be installed as per this order. I acknowledge that the above details are correct. I understand that any changes to the above may incur extra charges. I acknowledge that it is my responsibility to cease any circuits or services which become redundant as a result of the provision of new ISP services provided by Spitfire.
Authorised signature: …………………………………………………...... Date: …………………………………………………….
Name (please print): …………………………………………………………………..... Position: ……………………………………………….

LONDON: THE PRINTWORKS, 139 CLAPHAM ROAD, LONDON, SW9 0HP * TEL: 020 7501 3150 * FAX: 020 7501 3151

MIDLANDS: 40 THE BUSINESS CENTRE, EDWARD STREET, REDDITCH, B97 6HA * TEL: 0121 348 7700 * FAX: 0121 348 7701

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