Business Unit: / Marriott Tudor Park Hotel
Department: / Leisure Club
Reports to: / Director of Leisure
This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.
JOB SUMMARY
Coordinate the leisure clubs daily operational tasks to include but not limited to programming, scheduling, inventory control, orderings supplies, training for front of house associates and delegation of duties, while ensuring that all guests needs are met.
SCOPE / BUSINESS CONTEXT
· A Full Time position based at the Tudor Park Marriott Hotel.
· Number of Direct Reports - 16
· Titles of Direct Reports – Leisure Associates and Health & Beauty Therapists
CANDIDATE PROFILE
Experience:
· Previous leisure club experience essential
· Supervisory experience in a similar environment essential
Skills and Knowledge
· Good Communication skills (verbal, listening)
· Innovative
· Pro-active and reliable
· Able to work alone and within a team
Education or Certification
· Good level of English essential
SPECIFIC DUTIES
· Greet guests, members, staff, and visitors as they enter facility.
· Spot check all associates periodically to ensure that they are performing the services to standards.
· Perform bi-weekly inventories and ensure that all par levels are adhered to, report any over usage of product
· Submit new orders monthly.
· Ensure that all areas of the leisure/H&B are maintained to the standards and ensure that all equipment is in working order – report any issues.
· Be available and knowledgeable about the complete facilities and services to answer any and all questions about membership/PT/H&B.
· Assist with sales and marketing for all areas.
· Process payroll, reviews and disciplinary actions for all associates when necessary.
· Ensure compliance with phone etiquette and appointment procedures.
· Receive, store and distribute all retail and operational supplies.
· Ensure that all retail inventory, merchandising and pricing.
· Cover front desk shifts/membership when necessary.
· Assist in arranging and coordinating special events and employee training.
· Help to develop and improve work systems and promote good work habits at all times. To ensure the smooth running of The Club day to day in liaison with the Club Manager and in their absence assume responsibility for the club.
· Identify and pursue any maintenance issues minimizing equipment down time. Ensure preventative maintenance plans are in place
· Assist with all Health and Safety activity to ensure that your club adheres to relevant policies and legislation. Ensure that we provide a safe environment for club members and all team. Ensure the club meets all health and safety audit requirements
· Monitor, carry out and act upon job sheets, checklists and audits etc. Ensure the effective and efficient delivery of all the club operations. Oversee cleaners and ensure they maintain the facility to the standards expected (including contract cleaners and agency staff).
· Supervise and maintain processes that lead to effective administration business controls and audit requirements – such as - rota’s, stock checks, float spot checks and daily banking checks and daily standards folders.
· To maintain SOP’s within the operation to ensure consistent levels of service are maintained at all times. Including compliance with all audit points
· Provide communication point for all associates and ensure 2 way communication is occurring (between departments and with the hotel). This includes the communication of Marriott/Daily standards and short takes.
· Ensure all retail stock levels are adequately maintained.
· To support the Leisure Club Manager in recruitment in the recruitment processes & ensure all new associates are inducted (Certified New Hire Training).
· To support the Personal Development of the Leisure team through coaching, training & development and organising of departmental meetings.
· To induct new associates & motivate existing associates to create the optimum Leisure experience. To move the club forward generating associate “buy-in” for member events.
· To identify opportunities to improve club sales & profitability through membership and secondary revenue.
· To identify opportunities to consistently exceed expectations.
· Interface frequently with receptionist to ensure first class service of guests.
· Ensure that the Leisure club is compliant with all Health and Safety aspects.
· Ensure that the Club is compliant at all times in all standards for auditing purposes.
· Attend all appropriate meetings and distribute all information back to the team.
· Perform and carry out Duty Manager shifts when needed or requested.
· To carry out any reasonable requests made by the Director of Leisure.
OTHER
· Performs other related tasks as assigned by management.
· Complies with Marriott International Hotels Limited Regional Office policies and procedures.
· Working hours as required to do your job but normally not less than 40 hours per week.
· Pushing, pulling, bending, and upward reaching.
· Prolonged periods of standing and/or walking.
· All Cash Handling/ Revenue recording tasks must be undertaken in accordance with Company Policy and the relevant audit requirements, i.e, IRSA Audit and Audit Lite.
· All Cash Handling/ Revenue recording tasks must be trained by the HOD and/or expert in subject area (Finance Department)
· BlueCube, Micros, or any other systems access cards must not be left unattended under any circumstances and must be stored appropriately whilst off duty
Signature: ………..……………………………………………………………. Date: ……………………………………
Name: …………………………………………………………………………...
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