Job Description

Post Title / Survivor’s Service Manager
Location/Base / Respond Clinic
Accountable to / Chief Executive or Deputy Chief Executive
Salary / 0.6 post (3 days a week) £40,00 0 (FTE)
Job Summary/Purpose:
The Service Manager will be responsible for the operational and financial management of the survivors services. He/she will be visible and accessible to staff and service users and will ensure that care of the highest standard is delivered and maintained within their identified areas. This will be achieved through the setting and monitoring of key performance standards and ensure the development of the workforce.
The service manager will work closely and collaboratively alongside clinicians in the service. The post holder will ensure all interventions and care is delivered and maintained with the needs of service users being central to service provision and development. The service manager will also have a clinical caseload linked to the services they manage.

Main Duties & Responsibilities

Heading / Duty/Responsibility
Management / Leadership / To provide effective operational management for identified services and work streams, promoting a positive and therapeutic culture at all times.
The post holder will display high level communication and relationship skills, being able to negotiate with all team members and motivate, reassure and lead teams in a positive way and manner at all times.
Provide line management for Coordinators and/or Clinicians and others as appropriate.
Ensure that human resources are efficiently deployed within identified areas and to be responsible for recruitment for these areas.
Responsible for overseeing the budgets for relevant services and ensure appropriate controls are in place and expenditure is within agreed limits, in order to achieve budgetary balance and reporting regularly to the Chief Executive.
In conjunction with the relevant staff, develop strategies to ensure the services have a workforce capable of delivering quality focused services and that the workforce is competent, confident and safe in the delivery of service user assessment and treatment options.
Ensure that appropriate mechanisms are in place within services and teams to monitor performance against service objectives and directly influence positive change whenever this is required.
Responsible for ensuring that all staff within identified services have a CPD plan which identifies training and development needs.
Ensure that management and clinical/professional supervision is implemented and delivered.
Responsible for managing complex, sensitive professional/clinical competency and capability issues and for the implementation of any resultant actions for the individual or service.
Act as an ambassador for Respond at a local and national level as appropriate, displaying key communication skills such as listening, influencing, motivating and assuring others.
Contribute to the development of Respond’s business plans and the delivery of key performance targets.
To contribute to policy and procedure development within services, taking responsibility for the implementation of policies and procedures and reporting and highlighting any gaps.
Recognise and value diversity in the workforce, by promoting anti-discriminatory behaviour and delivering an equitable culture, positively challenging any gaps in the service.
Undertake any other relevant duties as identified by the Chief Executive.
Attend Senior Management Team meetings and contribute positively and effectively at the meetings.
Clinical and Risk Management / Development / To provide clinical assessments and appropriate intervention such as psychotherapeutic treatment to a caseload of service users.
To attend clinical supervision in order to present their own clinical material and to contribute appropriately in the supervision of other clinicians.
To work with clinical teams to ensure risk assessments and management plans are in place and up to date.
Quality / Ensure the highest standard of care and performance within available resources, and ensure systems are in place to monitor this. Take appropriate and reasonable measures to review where necessary.
Assure self of quality by carrying out audits, and establish processes with other Service Managers and Coordinators regarding the monitoring of performance. Take appropriate measures where necessary to improve performance.
Support service user and carer involvement through working with service users and carers to champion service user collaboration with all services.
Address any concerns raised through complaints and lessons learned.
Evaluate the efficiency and effectiveness of staff interventions through the monitoring of procedures and practices.
To promote high standards of quality in clinical recording ensuring information is always recorded accurately, appropriately and kept up to date.
In conjunction with the Senior Management Team identify the resources needed to meet the individual needs of service users.
Responsible for overseeing the budgets for relevant services and ensure appropriate controls are in place and expenditure is within agreed limits.
Support the Board of Trustees, Chief Executive and Finance Director in annual budget setting, financial planning etc.
Education, Learning and Personal Development / Meet with the Chief Executive for line management, appraisal, objective setting and personal development planning in order to support innovative ideas and the improvement of services and care.
Support staff development through induction, appraisal, personal development, including line management, reflective practice and peer review.
Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn in line with appraisal and supervision.
Health, Safety and Security / Take reasonable care of the health and safety of self and others, recognising persons who may be affected by your acts or omissions at work and to co-operate with Respond in adhering to statutory and safety regulations.
Work with Senior Management Team to implement risk management policies, ensuring that systems identify actual or potential risk to service users, relatives/carers, and staff are in place, and actions to minimise risk are implemented.
Ensure all staff have completed their mandatory training and are up to date with all other measures, in conjunction with other Service Managers.
Play an integral part in ensuring safeguarding of children and adult’s policies and guidance are adhered to and form the basis of good practice across services.
Comply with legislation, policies and procedures and identify any gaps in the service.
To avoid unlawful discriminatory behaviour and actions when dealing with colleagues, service users, members of the public and all stakeholders.
To access only information (where paper, electronic or in another media) which is authorised to you as part of the duties of your role.
To ensure day to day activities embrace sustainability and reduce the impact upon the environment by minimising waste and maximising recycling, saving energy, minimising water usage and reporting electrical faults, water leakages, or other environmental concerns to the Office Manager or their line manager.
Equality and Diversity / Maintain an up to date knowledge of the parameters of legislation and Respond policies and procedures related to equality and diversity and monitor staff and service performance against these.
Ensure good compliance with mandatory training and have oversight of any themes from complaints and learning, ensuring these are shared across services.
Treat everyone equally and with dignity and respect and ensure self and services practice these values.
Carry out all duties and responsibilities of the post in accordance with Equal Opportunities, Equality and Diversity and dignity in care/work policies and principles.
Remain professional at all times, promoting positive behaviour at all times with colleagues, services users, members of the public and all stakeholders.
Maintain information governance and confidentiality standards and ensure communication to anyone inside or outside Respond, information relating to services users, staff, contractors or any information of a commercially sensitive nature, is done within the strict guidance of information governance procedures and legislation.
Additional responsibilities / Undertake any other reasonable duty, when requested to do so by an appropriate Line Manager.
Understand Respond’s strategic goals and values and how you can support them.

Further Information for Post holder(s)

This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process. All information obtained or held during the post-holders period of employment that relates to the business of Respond and its service users and employees will remain the property of Respond. Information may be subject to disclosure under legislation at Respond’s discretion and in line with national rules on exemption.

Respond is a designated no smoking area. The post holder is therefore advised smoking is not permitted within the premises. While Respond will not discriminate against employing smokers, all prospective employees should be aware of this policy.