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KAPE Launches Education and Training Series
We are taking KAPE to a new level as we launch a Quarterly Series of Quality and Performance Excellence Education and Training sessions.
The KAPE Training sessions, offered in partnership with MEDRAD Inc. are designed to build personal leadership and organizational capacity for performance excellence and to improve work force satisfaction and productivity.
“Introduction to the Pursuit of Inspired Performance via the Baldrige National Quality Program”
Featuring:
Lunch with Joan Silver, VP, Quality, Pinnacle Health System
2006/07 KAPE Award Recipient
Date/Location: March 13, 2008 8AM-4PM at Penn Grant Center
777 East Park Drive
Harrisburg, PA 17111
Course Overview:
· Gain a high level appreciation of how the BNQP framework has immediate actionable value providing structure, discipline, and guidance to business unit and system-wide improvement
· Understand what constitutes role model performance achieved by Baldrige recipients from manufacturing, service, health care, and education industries
· Be exposed to a new common language that will, if adopted, enrich the quality of leadership and management dialogue used in decision-making
· Be able to continue the dialogue on how the BNQP can be adapted for use as a roadmap to achieve sustained role model performance
Course Facilitators:
Joel Ettinger, Category One
Rose Almon Martin, Vice President, MEDRAD Inc.
Don’t miss the opportunity to participate in this up-coming education session!
Participant Cost:
Member- $399
Non-Member- $499
Small Organization (under 25 employees) - $299
Presenter Biographies
Rose Almon Martin
Rose Almon-Martin is the Vice President of Performance Excellence, Marketing Services and Travel for MEDRAD, INC., a Pittsburgh-based developer, manufacturer, and marketer of medical imaging equipment and disposable products. In her current role, she is responsible for MEDRAD’s programs to continually increase overall corporate performance, including leading the Baldrige assessment process that resulted in MEDRAD receiving the 2003 Malcolm Baldrige National Quality Award from President Bush.
Ms. Almon-Martin’s career spans the healthcare industry, with experience in the design and manufacture of medical devices as well as experience in ambulatory health. A holder of 6 patents, she held positions of increasing responsibility in medical device sales, marketing, business development and quality, and also in managing non-clinical operations for a community-based ambulatory services group in Boston. She serves on the boards of the Pittsburgh Regional Healthcare Initiative, Magee-Women’s Hospital, and the Keystone Alliance for Performance Excellence, Pennsylvania’s new state quality award.
Ms. Almon-Martin received a B.S. in Business from Lehigh University in Bethlehem, PA and an MBA from the University of Pittsburgh in Pittsburgh, PA. She is a member of the business honor society, Beta Gamma Sigma, and a Baldrige National Quality Award Examiner in 2003, 2004, and a Senior Examiner in 2006.
Joel H. Ettinger
Joel H. Ettinger is Chairman and CEO of Category One, advisors to business focusing on performance excellence and strategy. Mr. Ettinger has held executive positions in several world-renowned health care organizations and has lectured nationally and internationally on the application of performance excellence methods in health care and other industries.
He has been actively involved with The Baldrige National Quality Program for fourteen years serving as a Senior and Alumni Member of the Board of Examiners and is the nation’s most tenured and experienced Examiner on the Board from the health care industry. He has led and participated in Baldrige site visit assessments to numerous industry leading companies. His performance excellence expertise crosses industry sectors including education, and manufacturing and service industries.
He is co-author of the 2000 through 2003 annually updated editions of “Insights To Performance Excellence in Health Care”, the field book on how to use Baldrige criteria to significantly improve performance. He is a contributing author to “Pursuit of Performance Excellence” Textbook of Critical Care, Fifth Edition, 2005.
Joan Silver:
Joan Silver, RN, BSW, MS, CPHQ, is Vice President of Organizational Quality and Performance Improvement with Pinnacle Health System. She also serves as Patient Safety Officer. Joan began her career as a Social Worker before pursuing advanced degrees and certifications in nursing, healthcare administration and healthcare quality. Her professional nursing career began twenty years ago as an oncology staff nurse at Polyclinic Medical Center, Harrisburg. She later became the Nurse Manager of a 40-bed ortho/neuro unit and advanced to Director of Nursing. In 1991, Joan received the Nightingale Award of Pennsylvania for excellence in nursing administration. Following the merger of Polyclinic Medical Center and Capital Health System in 1996, Joan was named Director of Outcomes Management for the newly created Pinnacle Health System. Joan became a certified professional in healthcare quality in 1999. In 2000, she assumed her current position as Vice President. She has participated with HAP and on a number of state forums reviewing the quality and safety of healthcare.
She is currently a vice president on the Board of Nightingale Awards of Pennsylvania, as well as Chairperson of the awards committee. Joan is a summa cum laude graduate of Temple University, Philadelphia, Pennsylvania, successfully completed the Case Management Academy of the Institute for Johns Hopkins Nursing, Baltimore, Maryland, and was graduated with academic distinction in her Masters program from the University of St. Francis, Joliet, Illinois.