CURRICULUM VITAE – NIK TRATHEN – 0423 280 019Page 1 of 8
Last Update:September, 2010
PERSONAL PROFILE
NAME:
Nik Trathen
PHONE:
0423 280 019
ADDRESS:
Melbourne,Australia.
INTERNET:
email:WWW:
BORN:
November 3rd, 1972.
MARITAL STATUS:
Single.
QUALIFICATIONS:
Advanced Certificate of Information Technology at Swinburne.
Completed 1993, top grade average of intake.
Freelance IT consultant with 10 years corporate experience at CSL, HP and Edge.
Self trained in XHTML/CSS with vast experience gained re-coding web for the Australian Federal Government & CSL.
Windows XP & 2000 Rollout Engineer for HP and others at Tattersalls, Repco, Connex (Rail), The Age and Smorgon Steel.
Performed role as Rollout Manager for CSL’s most recent SOE deployment.
Assorted training with CSL & Hewlett Packard, including:
Windows XP Home & Professional - internal training targeted at hardware/software techs.
Numerous internal training programs with CSL & HP for Quality Service & Support skills.
I have gained a great deal of training and experience on problem solving in an enterprise environment on Netservers (with Linux & Microsoft installation training), Hubs, Switches, RAID systems, Managed (DMI 2.0 compliant) PCs & NCs (thin clients), Optical & Magnetic Storage, Laptops (including wireless networking), Palmtops (under RAS and ActiveSync) – as an IT Specialist here at CSL, I never loose thirst for a challenge.
Having spent 5 years with HP, I built quite a skillset. For my role with HP Managed Services, I had a great deal of experience on Novell, Active Directory and TCP/IP Networking. I actively used this knowledge administering users for National Foods, Norwich Union, Email Metals, Smorgon Steel, VicSuper and Pilkington.
At home I run a switched network with debian linux and Windows servers running Apache, MySQL and PHP. Being very active in the online gaming scene, I am the root administrator of a collection of hosted linux servers around the world – also all running debian linux. I am considered a “go-to” in this scene, where my advanced linux skills are used on a regular basis managing these servers and their associated databases etc.
Professional Selling Strategies with
Pacific Training Corporation.
Completed 1992.
Educated to year 12 at BillanookCollege.
Completed 1990
INTERESTS:
Downhill skiing, origami, writing electronic music, audio visual & multimedia entertainment, reading, dance & meditation.
PERSONALITY:
Energetic, enthusiastic, excellent learner & communicator, explorative, inventive & determined with a nice smile.
REFEREES
Mohammed Faroukhi
Service Desk Team Leader
CSL LTD
45 Poplar Rd
PARKVILLE VIC Australia
Phone (03) 9389 2147
Mr. Jason Comeau
Service Desk Manager
CSL LTD
45 Poplar Rd
PARKVILLE VIC Australia
Phone 0403 295 434
(Other referees are available by request.)
WORK HISTORY
2006 – Current
Full time work with
CSL LTD
Position: Initially IT Service Desk Agent, promoted to IT Support Specialist
Responsibilities:
1.IT Consultant to business clients where myself and colleagues are responsible for all IT issues from outset to resolution.
2.Web development, administration and design for the internal intranet – my skills cover both linux and windows in great depth. In the absence of a web person here at CSL, my resources were called upon to fill the gap. I also developed and published the IT intranet and all it’s content in hand with Steve Petrenko.
3.Server and network management – In the course of my role here I have been required to set up new ADSL networks, cascade switches into server racks and manage users/services on Active Directory/Exchange servers.
4.ADSL/Cable/Wireless/IPass/3G installation, docuementaton, configuration, support and training.
5.Deskside technical support of a wide variety of IT issues including building new PCS and repairing old ones.
6.Documentation and testing of software including remote access tools and techniques.
7.Rollout Manager: In this capacity I successfully managed a team of engineers imaging PCs and setting up applications. I was able to meet the required targets even in the face of challenges (eg. No network so worked around it using CDs and got the job done)
8.Considered a technical lead in the group – coach the team and assist colleagues with troubleshooting and advanced support techniques.
Early 2005 - 2007
SELF EMPLOYED WITH ABN (Eagerly searching for stable full time work)
Position: Freelance IT Consultant
Responsibilities:
1.IT Consultant to small business clients where myself and allied consultants are responsible for all IT services.
2.Web Development and administration/design for the many clients using my Apache web serverand others as host – my skills cover both linux and windows in great depth.
3.Server and network management - I am often required to set up new ADSL networks, cascade switches into server racks and manage users/services on Active Directory/Exchange servers at the sites I share responsibility with other consultants at.
4.ADSL/Cable/Wireless installation and configuration.
5.Onsite technical support of a wide variety of IT issues including building new PCS and repairing old ones.
March 2005 – April 2005
Fixed term short contract with
HUDSONonsite at THE AGE
Position: MS Office/Antivirus/Application Upgrade Engineer
Responsibilities:
- Identification of machines suggested suitable for update.
- Manual updating using installers across the network.
- Support with users after importing data back to applications to ensure accuracy.
October 2004 - December 2004
Fixed term short contract with
BYTECRAFT onsite at TATTERSALLS outlets (Victoria wide)
Position: New Tattslotto System Rollout Engineer
Responsibilities:
- Feeding of cables through shopfit and rerouting of existing live lotto equipment.
- Hardware, software and network configuration of new PC/touchscreen based equipment.
- Repairing touchscreens, PCs, scanners and thermal printers in the workshop on a circuit-board level.
September 2004 - October 2004
Fixed term short contract with
KAZ onsite at Connex (Stations and head office)
Position: Windows XP Rollout Engineer
Responsibilities:
- Connex staff interviews & PC inspection to confirm what software and data required backup.
- Moving data from systems to scripted export areas and extracting data files referenced in software.
- Identification of machines suggested not suitable for reimage.
- Reimaging using Ghost then restoring configuration of printers, cameras & other software.
- Support with users after importing data back to applications to ensure accuracy.
In this capacity I was, thankfully, not responsible for reimaging a critical rostering PC used by train drivers. The IT Manager was elated to receive my warning of the machine, given the author was on leave and it being changed in any way would have been catastrophic.
July 2004 - August 2004
Fixed term short contract with
GECITS onsite at REPCO (2 sites)
Position: Windows XP/Lotus Notes Rollout Engineer
Responsibilities:
1.Repco staff interviews & PC inspection to confirm what software and data required backup.
2.Moving data from systems to scripted export areas and extracting data files referenced in software.
3.Capturing Lotus Notes configuration in order to restore databases following reimage.
4.Reimaging then restoring configuration of IBM AS/400 clients, Lotus Notes & other software.
5.Assist users post-migration with importing data back to applications.
In this capacity I was responsible for restoring a key critical proprietary database that had no in-house support, and had all staff online within an hour.
June 2004 - July 2004
Fixed term short contract with
OBSIDIAN CONSULTING GROUP
Position: XHTML/CSS Coder
Responsibilities:
1.Manual conversion of from loose HTML to strict XHTML/CSS using vi (text editor) to carry out all editing.
2.Debugging and cleaning up of any pages originally written in error.
3.Validation of all pages through
4.Visual confirmation/testing of the successful conversion.
March 2004 - May 2004
Full time work at
POWERNET COMPUTER CONSULTANTS
Position: IT Engineer
Responsibilities:
1.IT Consultant to Vogue, Tommy Hilfiger and many other clients where PowerNet were responsible for all IT services.
2.Web Development and administration/design for the many clients using PowerNet as host.
3.Server and network management - I was often required to cascade new switches into server racks and manage users/services on Active Directory/Exchange servers at the many sites.
4.ADSL/Cable/Wireless installation and configuration.
5.Onsite technical support of a wide variety of IT issues, while managing networks for clients like Barry Plant Real Estate (statewide).
Feb. 1999 - Feb 2004
Full time work at
HEWLETT PACKARD, AUSTRALIA
Positions:
3 years Corporate/Govt/Edu/Reseller (Commercial) Hardware Support,
2 years Support & Administration for HP Managed Services.
Hardware Support Responsibilities:
Technical Support and problem solving in an enterprise environment on:
Netservers, Hubs, Switches, RAID systems, Managed PCs (specifically Visualize Workstations - Linux & Microsoft) & NCs, Optical/Magnetic Storage, Laptops and Palmtops (RAS & ActiveSync).
Modem specialist for the Intel HomePC Program.
In this role I prevented the accidental shipment/import of modems that were not yet Austel approved, saving HP a lot of time and money.
Support and Administration Responsibilities:
Incident management through to closure/confirmation of resolution.
1st Level problem isolation on all products/services.
Problem resolution on Tier 1 in-scope products, services and processes.
Including:
*User administration using Active Directory, NWadmin, ConsoleOne, Citrix Metaframe, PC Anywhere, XP remote assist, MS Terminal Services, IBM AS/400, HP UX and several managed package deployment tools.
*Raising cases from email, fax, pager and phone reports on issues involving SAP, Networking, Server Outage Administration and assignment to relevant specialists, while maintaining management of the case and being responsible for resolution and most user administration procedures.
Sept. 1997 - Oct. 1998
Full time work at
EDGE INTERNET SERVICES, AUSTRALIA
Positions:
7 months Help Desk,
6 months Sales.
Helpdesk Responsibilities:
1.Average of 60 calls per person per day, averaging 8 minutes per call, with successful solutions on almost every TCP/IP application expected.
Many positive letters have been mailed by clients regarding my service.
2.One of initially 2 helpdesk operators for a 15,000 strong customer base.
3.Creation of documentation in HTML for clients, adapting to regular server alterations.
4.Training of new helpdesk staff.
This position greatly developed my high paced technical problem solving skills and exercised my existing ability to pick things up very quickly while working in a team, under pressure.
Sales Responsibilities:
1.Sales, Billing & Account Administration (un/suspension etc.).
2.Solely responsible for dealer/reseller Technical Support & Wholesale Sales.
3.Shipping of stock to dealers/resellers.
Feb. 1997 - Sept. 1997
Full time work at
PACIFIC MICROLAB COMPUTER CENTRE, SOUTHLAND
Position: Sales Assistant
Responsibilities:
1.Sales to the general public, with a high volume of sales & education devoted to first computer buyers.
2.Telephone Reception.
3.Over the phone technical/after sales support.
4.Connection of internet accounts with many ISPs.
5.Backup Technician (installing CPUs, CDROMs etc.)
6.Design of advertising material.
7.Preparation of computers for clients, including internet setup, connection and occasional training of end users.
Jan. 1995 - Feb. 1997
Full time work at
DIAMOND COMPUTERS & COMMUNICATIONS
Position: Sales Manager
Responsibilities:
1.Maintenance of corporate accounts supplying printer consumables.
2.Telephone Reception & Office Administration.
3.Fielding retail sales from phone enquiries.
4.Sales of mobile phones & related contracts.
5.Computer product research, development & sourcing.
6.Marketing and design of advertising material.
7.Computer sales, including after sales support.
8.Preparation of computers for clients, including internet setup & connection.
9.Personal Assistant to the Directors.
Jan. 1995 - Feb. 1997
Part time work at
SUBURBIA GLOBAL INTERNET SERVICES
Position: Online Helpdesk
Responsibilities:
1.Answering Email from clients having trouble online.
2.Answering paged requests for assistance from online users
3.Logging in via Telnet/Rlogin as helpdesk whenever online to provide support to users online.
4.Technical Support of basic UNIX skills & internet usage.
June 1995 - Jan. 1996
Part time work/paid fun at
PSYCHIC HARMONY (produced by Psy Harmonics)
At this weekly techno nightclub event, we were the first team in Australia to run Internet out of a nightclub. This involved terminals both on the IRC and WWW, which the general public were able to use with our assistance.
I was interviewed during this time by the Science magazine, 21C.
Position: Internet Demonstrator
Responsibilities:
1.Setting up a UNIX network within about 1 hour, once per week.
2.Teaching the general public how to use various internet packages, eg. Unix based IRC, Lynx & Talk, and good OLD Mosaic.
3.Explaining to people what the internet is in general terms, as this was in the day when most people had not even heard more than hype about it.
March 1993 - Nov. 1994
Part time work at
CLIFTONS RETRAVISION, Clifton Hill
(While studying Information Technology full time)
Feb. 1992 - March 1993
Full time work at
CLIFTONS RETRAVISION, Clifton Hill
Position: Sales Assistant
Responsibilities:
1.Sales of Audio Visual Equipment, Kitchens & Whitegoods.
2.Support of regular clientele
3.Audio visual installations & tutorials
4.Sales & Order input on LANtastic computer network
Sept. 1988 - Feb. 1992
Part time work at
BRASHS PTY. LTD., Ringwood
Position: Sales Assistant
Responsibilities:
1.Sales - Audio visual equipment
2.Support of regular clientele
3.Installation of audio visual equipment
4.Training clients in audio visual equipment operation
5.Stock Presentation
6.Monitoring competitor activity