Category Code / Radio -[13.03.00.000]
Supplier / High Motive Ltd (Network Rail locations in the South of the UK)
Sitelink Communications Ltd (Network Rail locations in the North of the UK)
A list of which DUs are assigned to each supplier can be found on the following page.
Supplier Contact / High Motive: 029 2023 4691
SItelink:0845 307 2027
Category Gatekeeper / Please refer toCategory Directory
Overview / A contract is in place for Upgrade, Programme, Repair, Maintain or Hire of DECT-COM II units.
There is a cost per unit for all software upgrades, programming and repairs. This can be done on an ad-hoc basis or as part of an ongoing maintenance programme.
There is also the facility to hire DECT-COM II units for a minimum of 4 weeks, for a standard DECT kit is available or a tandem lift kit .
A complete description of the services and prices can be found in the contracton CCMS2, document reference: 63974611 for Site Link or 63974646 High Motive.
How will the services be delivered? / There is a standard call out charge should you require the supplier to come to site. This would be a standard part of any ongoing maintenance agreement.
For any ad-hoc requirements there is also the option of hand delivering/collecting the units from a Supplier site (location to be agreed with the supplier) or recorded and insured postal delivery (please see below for details on how this should be managed).
Postage / Should you wish to post your units for service please ensure that it is done via Royal Mail Special Delivery Guaranteed by 1pm rates with £2,500 compensation.
Rates can be found at:
The outgoing rate is at your own cost centre’s expense. The return postage should be calculated and included when raising the requisition.
How do I Buy? / Please complete an order form, which can be found hereand separately on Safety Central, and email the Supplier with your requirement. The Supplier shall confirmthe orderwithin 2 working days.
Once this is confirmed a non catalogue iProcurement requisition can be raised referencing the order and the relevant contract. If you require assistance in raising a requisition please contact your route C&P team.
I submitted my requisition over 48 hours ago and it has not yet been approved? / Please login into iProcurement to check the approval history of your requisition. From this you will be able to ascertain who the requisition is with. It is at your discretion as to whether you contact them to establish any possible reason for delay.
My requisition has been fully approved and has not been allocated a purchase order number? / Please contact theProcurement Service Centre for assistance.
The supplier hasn't received my purchase order! / Please contact theProcurement Service Centre for assistance.
For any other details on throat microphones or DECT-COM II equipment please contact: John Sidebotham
List of DUs assigned to each supplier (Note: If you cannot find your location on this list please contact John Sidebotham
High Motive / SitelinkRomford / Colchester & Ipswich
Tottenham / Bedford
Ashford / Derby
LondonBridge / Leeds
Orpington / Doncaster
Bletchley / Hitchin
Euston / Newcastle
Saltley / Sheffield
Sandwell & Dudley / York
Stafford / Carlisle
Brighton / Chester
Croydon / Crewe
Cardiff / Manchester
Shrewsbury / Preston
Clapham / Edinburgh
Eastleigh / Glasgow
Woking / Motherwell
Plymouth / Perth
Bristol / Peterborough Training Centre
Reading / Larbert Training Centre
Swindon / York Training Centre
Paddock Wood Training Centre / Warrington Training Centre
Walsall Training Centre
Woking Training Centre
Bristol Training Centre
Gravesend Training Centre
Thames Link Training Centre