Release Billing errors
VFX3
Enter sales area one at a time
□1000
□1020
□1030
□1100
□1800
Remove name
Place a check mark in all boxes under incomplete due to
List of errors
□errors will stay in list until fixed
- Print out page
- Select all
- Flag
- Go to
- Notes (shows errors)
- Print error log
Go back and run next sales org
Type of Errors to fix
- Tax- Get TXJCD- goes to Customer Service rep to fix, he/she will have to cancel the billing error and will rebill.
□Reason codes (have to cancel billing error after customer service rep has fixed the problem)
- Faulty Authorization-Credit fixes
- Foreign Trade- Credit fixes
- Period is closed- Credit fixes
- Cost center Blocked- have to go to accounting department
If the bill type says “Credit” this goes to Deb for her to fix
Any National Accounts that may show up on the list go to Deb to fix too
How to fix the errors
VF02
Faulty Authorization errors
□Enter Billing Doc number
□Enter
□Click Display Doc Flow
□Click on order
□Click Display Doc
□Select the sales doc tab
□Go up to Sales Doc (up on top)
□Select Change
□Enter
□Goto
□Header
□Payment cards
□Green arrow back
□Save
□Green arrow back again
□Save again
You know if it went through if the message comes back as “bill do has been saved” after you saved the second time
VF02
Foreign Data Fix
□Enter Doc number
□Enter
□Goto
□Header
□Header
□Foreign trade customs tab
□Then fill in the handeling fields
- 4-mode of transport
- 1-domestic mode
Save
VF02
Period is closed
□Enter doc number
□Goto
□Header
□Header
□Change billing date to day of change
□Save
Extra notes
Tax jurisdictions cancel after error is fixed by John Becker
□VF11
□Select the doc being canceled and hit save
Review all sales orgs and make sure errors are fixed
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