MGMT 402 Syllabus
Creating Productive Relationships
MGMT 402
Spring I 2017
COURSE OVERVIEWThis is a non-typical course that explores interpersonal relationships at work through a variety of experiential learning exercises. It is intended to develop understanding and skills that will aid the student in a work environment and develop productive working relationships. The focus of this course centers on “the 7 Habits of Highly Effective People” by Stephen R. Covey.
COURSE DESCRIPTIONCatalog Description: A practical and theoretical course dealing with behavior. Emphasis will be on identifying and classifying behavior in order to better understand behavior and to develop strategies for effectively managing interpersonal relationships. Exercises and role-playing are used to illustrate major points. Prerequisite: MGMT 302 & Junior Classification.
Expanded Course Description: The overarching objective of this course is for each student to learn how to assess, develop, carry out, and evaluate strategies that develop productive work relationships. To get to this objective, we will review theories of work and human relationships. We will make extensive use of experiential learning exercises. There will be lots of student interaction, and some student presentations to include the development of a Personal Mission Statement. The course explores one or more theories of human personality and how various personality types interact with each other. Strategies for working with different personality types are developed. Interpersonal behavioral issues like trust, fear, difficult people, making work fun, goal setting, motivations, teamwork, team functioning and other relevant issues are explored. Strategies for working with others around these issues are also developed. Throughout the course experiential exercises and activities are used to show students how to work with others to achieve goals and objectives and to learn.
INTENDED STUDENT LEARNING OUTCOMES & COMPETENCIESUpon completion of this course the student will have an understanding of concepts, principles, and practices of work relationships that result in productive organizations and solid interpersonal relationships. Core competencies achieved at the conclusion of this semester include:
The ability to identify various types of personalities and their characteristics.
A clear understanding of characteristics of productive and effective teams.
The ability to identify the concept of trust between co-workers.
The ability to understand the impact of fear in the workplace.
The use of fun to enhance effective working together.
The ability to identify procedures and techniques for dealing with difficult people and difficult situations.
Skill
Upon completion of this course the student will have developed basic skills in or be able to:
Apply concepts, skills and processes through participation in various behavioral & relationship related activities.
Recognition of the personality type of others.
Applying appropriate strategies for working with different personality types.
Develop skills in building teamwork.
Develop skills in trust building.
Using fun and humor to enhance the work environment.
Learn to apply appropriate strategies for dealing with difficult persons.
Learn to set goals with fellow workers and leaders.
Learn to develop working relationships that promote a positive and healthy work environment.
#INSTRUCTIONAL MATERIALS & SUPPORT RESOURCESRequired Course Materials
Covey, Stephen R. (1989). The Seven Habits of Highly Effective People. New York, Free Press. 0-671-70863-5.
Reina, Dennis and Michelle L. Reina (1999). Trust & Betrayal in the Workplace: Building Effective Relationship in Your Organization. San Francisco, Berrett-Koehler, Publishers. ISBN 1576750701.
(Required). There is also a paperback version printed in Jan 06 that will work.
Cockerell, Lee (2008). Creating Magic, 10 Common Sense Leadership Strategies from a Life at Disney. Double Day Publishers. ISBN 978-0-385-52386-8
Recommended Course Materials
Bolton, Robert and Dorothy Grover (1996). People Styles at Work Making Bad Relationships Good and Good Relationships Better. Ridge Associates, Inc. ISBN 0-8144-7723-2
YOUR INSTRUCTORName: / Mr. James Bondi
Office Secretary: / Andrew McSweeney
Phone: (254) 501-5944/5724
Email:
Campus Office: / TAMU-CT
Phone:
Fax:
Mobile Phone: / 254-291-0646 (Killeen, TX)
E-mail Address: /
Instructor’s Home-page:
Office Hours:# / University Office
I am available either before or after class.
DROP POLICY
If you discover that you need to drop this class, you must go to the Records Office and ask for the necessary paperwork. Professors cannot drop students; this is always the responsibility of the student. The record’s office will provide a deadline for which the form must be returned, completed and signed. Once you return the signed form to the records office and wait 24 hours, you must go into Warrior Web and confirm that you are no longer enrolled. Should you still be enrolled, please follow-up with the records office immediately. You are still required to attend class until the procedure is completed to avoid penalty for absence. Should you miss the deadline or fail to follow the procedure, you will receive a Failing F grade in the course.
ACADEMIC iNTEGRITYTexas A&M University-Central Texas values the integrity of the academic enterprise and strives for the highest standards of academic conduct. Texas A&M-Central Texas expects its students, faculty, and staff to support the adherence to high standards of personal and scholarly conduct to preserve the honor and integrity of the creative community. Academic integrity is defined as a commitment to honesty, trust, fairness, respect, and responsibility. Any deviation by students from this expectation may result in a failing grade for the assignment and potentially a failing grade for the course. Academic misconduct is any act that improperly affects a true and honest evaluation of a student’s academic performance and includes, but is not limited to, cheating on an examination or other academic work, plagiarism and improper citation of sources, using another student’s work, collusion, and the abuse of resource materials. All academic misconduct concerns will be reported to the university’s Office of Student Conduct. Ignorance of the university’s standards and expectation is never an excuse to act with a lack of integrity. When in doubt on collaboration, citation, or any issue, please contact your instructor before taking a course of action.
STUDENTS WITH DISABILITIESTexas A&M University-Central Texas values an inclusive learning environment where every student has an equal chance to succeed and has the right to an education that is barrier-free. The Office of Disability Support and Access is responsible for ensuring that students with a disability enjoy equal access to the University’s programs, services and activities. Some aspects of this course or the way the course is taught may present barriers to learning due to a disability. If you feel this is the case, please contact Disability Support and Access at (254) 501-5831 in Warrior Hall, Suite 212. For more information, please visit their website at Any information you provide is private and confidential and will be treated as such.
TUTORINGTutoring is available to all TAMUCT students, both on-campus and online. Subjects tutored include Accounting, Finance, Statistics, Mathematics, and Writing (APA). Tutors are available at the Tutoring Center in Warrior Hall, Suite 111. Visit and click “Tutoring Support” for tutor schedules and contact information. If you have questions, need to schedule a tutoring session, or if you are interested in becoming a tutor, contact Academic Support Programs at 254-501-5944 or emailing .
Chat live with a tutor 24/7 for almost any subject on your computer. Tutor.com is an online tutoring platform that enables TAMUCT students to log-in and receive FREE online tutoring and writing support. The tool provides tutoring in Mathematics, Writing, Career Writing, Chemistry, Physics, Biology, Spanish, Calculus, and Statistics. To access Tutor.com, click on
Library ServicesThe University Library provides many services in support of research across campus and at a distance. We offer over 200 electronic databases containing approximately 250,000 eBooks and 82,000 journals, in addition to the 72,000 items in our print collection, which can be mailed to students who live more than 50 miles from campus. Research guides for each subject taught at TAMUCT are available through your website to help students navigate these resources. On campus, the library offers technology including cameras, laptops, microphones, webcams, and digital sound recorders.
Research assistance from a librarian is also available twenty-four hours a day through our online chat service, and at the reference desk when the library is open. Research sessions can be scheduled for more comprehensive assistance, and may take place on Skype or in-person at the library. Assistance may cover many topics, including how to find articles in peer-reviewed journals, how to cite resources, and hot to piece together research for written assignments.
Our 27,000 square-foot facility on the TAMUCT main campus includes student lounges, private study rooms, group work spaces, computer labs, family areas suitable for all ages, and many other features. Services such as interlibrary loan, TexShare, binding, and laminating are available. The library frequently offers workshops, tours, readings, and other events. For more information, please visit our homepage:
SPECIFIC GUIDELINES FOR WRITTEN LEARNING OBJECTIVES(1)Quality Work: All work submitted for grading shall be of graduate level quality: Depth of analysis, grammatical structure, etc.
(2)Identifying Submissions: Submissions must clearly identify the student and the title of the assignment.
(3)Submission Style Requirements: Submissions will be in accordance with The Publication Manual of the American Psychological Association, 5th ed., will be used as reference regarding format issues.
(4)Non-compliance: Submissions that fail to comply with the above will receive at least one grade deducted or penalized 10 percent of the points assigned for the assignment(s).
(5)Late Submissions/Resubmissions: Assignments that are submitted late will be penalized at least 10 percent or one grade late submissions.
E-MAIL GUIDELINESE-Mail Address: Use my TAMUCT e-mail address for all e-mail correspondence.
Identification: For course related messages identify them with MGMT 402 and your name in the subject line.
Response: I will endeavor to respond to your message within 48 hours.
#YOUR RESPONSIBILITIES FOR YOUR LEARNING OUTCOMESEach student is responsible for his/her own learning outcomes.
PROJECTS & AssignmentsTeam Member Performance: Students will be formed into teams for the various Exercises that are integral to the course. Students are expected to fully carry their load during these exercises.
Research Activity and Presentation: Students will work in small teams to present a 15 minute briefing on an assigned topic directly related to the development of effective work relationships. The research and presentation will be based on one of The Seven Habits of Highly Effective People. This is considered to be a business/professional briefing, and students are advised that neatness and poise are considered in the grading process. Although students may wear military attire for this presentation, athletic clothing is not considered to be appropriate dress. Also, remember that points will be deducted for presentations that don’t achieve the objective of the assignment.
CLASS POLICIESClassroom Policies
a. Men shall not wear caps in the classroom.
b. Cell phones and pagers shall be OFF.
c. Laptop computers and recording devices may be used consistent with Ft Hood Education Services policies, No internet or wireless connections are permitted.
d. No food or drink is allowed in Ft Hood classrooms. Water in enclosed plastic bottles is permitted.
Individual Participation:
Regular participation is expected. Reading assignments will be in accordance with this syllabus and as assigned in class. It is important for students to become familiar with materials/assignments prior to scheduled class session. Lectures are generally based on text readings and current issues. Preparation for discussion will have a major impact on credit awarded for participation; late assignments will be downgraded at least 10% per day, unless otherwise approved by the professor. Assignments are expected to be completed by the individual student as independent work.
Changes to Syllabus:
This syllabus serves as an instructional and study planning document. Although every effort will be made to maintain the schedule and activities presented herein, it may become necessary during the course of the semester to make changes to the syllabus. In such events, changes will be announced and students will receive written notice within one week of the change decision.
#GRADE COMPUTATIONCourse Element / Grading Points
Mid-Term Exam / 1 @ 70 points / 70 points
Final Exam / 1 @ 80 points / 80 points
7 Class Presentations / 7 @ 10 points / 70 points
Work Styles / 20 points / 20 points
Class Participation / 40 points / 40 points
Total / 280 points
Grade Equivalents:
If Grade is Computed Numerically / If Grade is Computed by Letter / If Grade is Computed by Points
90.0 - 100 % / = A / A = / 252 - 280
80.0 - 89.9% / = B / B = / 224 - 251
70.0 – 79.9% / = C / C = / 196 - 223
60.0 – 69.9% / = D / D = / 168 - 195
0 – 59.9% / = F / F = / 0 - 167
Course Schedule
Week / Dates / Reading Assignment / Topic
1 / Jan 18 / Covey, Chpt 1
CockerellChpt 1 / Course Orientation
Work Styles Assessment
The Seven Habits Overview
Creating Magic / Course Orientation
Administer Work Styles
2 / Jan
23-25 / Covey H-1,
Cockerell,Chpts2-3 / Teams & Teamwork
Habit 1, Be ProActive
Strategy 1, Everyone is Important / Teambuilding exercises
3 / Jan 30
Feb 01 / Covey H-2, Cockerell,
Chpts 4-5 / Habit 2, Begin With The End in Mind
Strategy 2, Break the Mold
Strategy 3, Make Your People Your Brand / Team exercises
Personal Mission Statement Due
4 / Feb
06-08 / Covey H-3,
Cockerell,
Chpt 6
Reina,
Chpt 1 / Habit 3, Put First Things First
Strategy 4, Create Magic Through Training
Part I: Why Trust, The Need for Trust in the Workplace, / Team exercises
Mid-Term Exam
5 / Feb
13-15 / Covey H-4, Cockerell
Chpts 7-8
Reina,
Chpts 2-4 / Habit 4, Think Win/ Win
Strategy 5, Eliminate Hassles
Strategy 6, Learn the Truth
Part II: What Trust Means / Team exercises
Mid-Term Exam Due 13 Feb
6 / Feb
20**
Classrm
Feb
22 / Covey H-5,
Cockerell
Chpts 9-10
Reina,
Chpt5-6 / Habit 5, Seek First to Understand
Strategy 7, Burn the Free Fuel
Strategy 8, Stay Ahead of the Pack
Part III: Where Trust Begins / Team exercises
7 / Feb
27
Mar
01 / Covey H-6,
Cockerell
Chpts 11-12
Reina,
Chpts 7-11 / Habit 6, Synergize
Habit 7, Sharpen the Saw
Understanding Transactional and Transformative Trust.
Strategy 9, Be Careful What You Say and Do
Strategy 10, Develop Character
Part IV: When Trust Breaks Down
Part V: Trust Building in the Field / Trust games
8 / Mar
06-08 / Covey H-7 / Habit 7 / Final Exam
1