Greenvillage Warranty

Warranty period provided by Greenvillage.fr

Product type / Warranty period (from the day of your purchase)
Electronics Batteries (ego, Aspire, Kanger,…) / 3 months
Mods (Mechanics, electronics) / 3 months
Chargers / 3 months
Rebuildable Atomizers / Faulty when unboxing
Atomizers, cartomizers, clearomizers, / No Guarantee
cartridges, accessories, e-liquid

Manufacturer’s contractual guarantees are only committed to them only.

Our warranty does not cover damaged product from faulty use such as : accidental fall, use of wrong power cables or adapters,…

Form to fill for return request :

In order to provide a fast and better service please closely follow the instructions and process, please :

Provide us with your Greenvillage invoices for the products you want to return. (Not your customers invoices)

Fill the form and send it back to

Wait for our aftersales service to send you a Return Authorisation Number

Write down this Return Authorisation Number on the parcel

Send us only the product we authorised to returnto:

Greenvillage.fr / Alliance Distribution

1 rue Ambroise Croizat

Lot 5-7

77183Croissy-Beaubourg

France

May you have any questions, please contact us by phone: +33 1 6037 4912, or by email: 

Please keep the documents related to the parcel and the return products as you may be demanded to provide

them.

Please carefully wrap and protect the products as we only accept products fully returned with their original packing and in good condition.

Reimbursement and replacement occurs when products had not been damaged (too many scratches, broken, impacts, …)

No Warranty for your products if :

  1. Is/are damaged because of negligence, abuse or accident.
  1. Is/are damaged because of an external energy source (lightning, over-voltage, short-circuit, …)
  2. Has/have not been bought from Greenvillage.fr or identified as not from Greenvillage.fr

Warranty does not cover :

  1. Physical aspect of the products : scratches, impacts, …
  1. Damages caused by misusing the products or a not conform use
  2. If the product has been disassembled

NO RETURN WILL BE ACCEPTED IF THIS PROCESS AND CONDITIONS ARE FOLLOWED

RETURN REQUEST FORM

CLIENT INFORMATION :

  • Greenvillage reference * :
  • Family Name * :
  • First Name * :
  • Company * :
  • Address * :
  • Phone number * :
  • E-mail address * :

*Required field

RETURN REQUEST :

PRODUCT TO BE RETURNED
Item reference / Item color / Order number / Date of purchase / Quantity / Issue’s detailed description and comments

Field reserved for Greenvillage.fr :

  • Refused, reasons :
  • Authorised for return, your Return Authorisation Number is SL

Please write down this Return Authorisation Number on your parcel. The parcel should be well protected and wrapped so that the value can’t be figured out and be sent to :

Greenvillage.fr / Alliance Distribution

1 rue Ambroise Croizat

Lot 5-7

77183 Croissy-Beaubourg

France

IMPORTANT ! For efficiency and organisation reasons, validity for this Return Authorisation Number is 20 days from the day we accept the return request to the day we receive the parcel. Over this period this Authorisation won’t be valid anymore.