CLUSTERHuman Services

CONCENTRATIONHospitality Skills

WVEIS CODEHU1213

ONET Codes & Occupations

39-6011.00 - Baggage Porters and Bellhops

39-6012.00 - Concierges

37-2012.00 - Maids and Housekeeping Cleaners

35-2011.00 -Cooks, Fast Food

35-9011.00 -Dining Room and Cafeteria Attendants and Bartender Helpers

35-9021.00 -Dishwashers

Sample of job titles upon completion of the concentration: Bellman, Skycap, Sky Cap, Valet, Bell Captain, Bell Person, Bellhop, Doorman, Ground Support Agent, Bellperson, Concierge, Guest Service Agent, Bellman, Housekeeper, Environmental Services Worker, Housekeeping Laundry Worker, Environmental Services Aide, Housekeeping Aide, Cottage Attendant, Room Cleaner,Busser, Dietary Aide, Bus Boy, Bus Person, Server, Wait Staff, Bar Back, Dietary Aid, Nutrition Aide, Bus Girl, Dishwasher, Kitchen Steward, Utility Aide, Dish Room Worker, Dish Technician, Cook, Pizza Cook, Grill Cook, Crew Member, Line Cook, Crew Person, Crew Trainer, Fry Cook, Pizza Maker, Prep Cook

INDUSTRY CREDENTIALS

ServSafe Certification for Foodhandlers

Guest Service Gold

Front Desk Representative

Public Space Cleaner

PBX Operator

Maintenance Employee

Bell Attendant

Restaurant Server

Reservationist

Banquet Server

Guestroom Attendant

Banquet Set-Up Employee

Laundry Attendant

Bus Person

REQUIRED COURSES (Preferred Sequence)

WVEIS CodeCourse

7663Travel West Virginia

1216Rooms Division & Housekeeping

1215Food & Beverage Services

1217Hospitality Support Services

ELECTIVE COURSES

1203Front Office Foundations

1204Lodging Housekeeping Management

1205Lodging Leadership and Management

1206Lodging Support Services

1210Hospitality Work Experience/Internship

SKILL SETS

1

Career Preparation Skills

Workplace Safety

Leadership Development

Customer and Personal Service

Literacy and Numeracy

Rooms Division

Reservationist

Bell Services Attendant

Maintenance Worker

Public Space Cleaner

Professionalism

Guest Service

Guestroom Attendant

Laundry Attendant

Food and Beverage Division

Restaurant Server

Banquet Set-Up Employee

Banquet Server

Bus Person

Front Desk Representative

PBX Operator

Lodging and Security

Safety and Security

Bell Services Attendant

1

Career Preparation, Safety, Leadership Development, Customer Service and Literacy and Numeracy skill sets should be integrated throughout the concentration as remaining skill sets are delivered.

Skill Set / Career Preparation Skills
Knowledge Objectives
HU.1 / Students will demonstrate knowledge of
  • career paths.
  • goal development and achievement.
  • attitudes and work habits that support career retention and advancement.
  • personal qualities and abilities needed to be effective with children.
  • communication in varied contexts.

Performance Objectives
HU.2
HU.3
HU.4
HU.5
HU.6
HU.7
HU.8
HU.9
HU.10 / Students will
  • relate skills and abilities to possible career pathways.
  • explain methods of goal development.
  • discuss methods of time management and task coordination.
  • practice professionalism in punctuality, appropriate dress, task completion, etc.
  • investigate methods of supervision such as giving and receiving feedback and instruction.
  • develop and present a statement of their personal work ethic beliefs.
  • prepare an application, cover letter, resume and thank you letter.
  • create a personal portfolio for use when applying for employment.
  • practice simulated job interviews.

Skill Set / Safety
Knowledge Objectives
HU.11 / Students will demonstrate knowledge of
  • safety practices, policies, procedures and strategies related to both personal and environmental safety.

Performance Objectives
HU.12
HU.13
HU.14
HU.15
HU.16
HU.17
HU.18
HU.19
HU.20 / Students will
  • define personal and environmental safety on the job.
  • analyze the legal responsibility to provide a safe environment.
  • anticipate and avoid or mitigate potential safety risks for self and client.
  • list health and safety tools of the trade and assemble a safety kit.
  • plan safe and appropriate responses to a variety of dangers and emergencies.
  • identify options for further preparedness training and research.
  • identify causes, prevention and treatments for injuries.
  • list responsible actions to create a safe and healthy environment.
  • demonstrate proficiency in first aid, CPR and AED.

Skill Set / Leadership Development
Knowledge Objectives
HU.21 / Students will demonstrate knowledge of
  • public speaking.
  • parliamentary law.
  • leadership concepts.
  • characteristics of effective teams and organizations.

Performance Objectives
HU.22
HU.23
HU.24
HU.25
HU.26 / Students will
  • develop and deliver speeches.
  • participate in business meetings.
  • attend leadership conferences and training (local, state and/or national).
  • volunteer in community service opportunities.
  • participate in career development events.

Skill Set / Customer and Personal Service
Knowledge Objectives
HU.27 / Students will demonstrate knowledge of
  • skills and procedures in customer and guest services.
  • interpersonal skills to build effective working relationships.
  • social perceptiveness by being aware of others' reactions and understanding why they react as they do.

Performance Objectives
HU.28
HU.29
HU.30
HU.31
HU.32
HU.33
HU.34
HU.35
HU.36
HU.37
HU.38
HU.39 / Students will
  • assess customer needs.
  • meet quality standards for service.
  • evaluate customer satisfaction.
  • demonstrate concern for others.
  • use good manners and show cooperation.
  • work with diverse people by being flexible and open-minded.
  • negotiate with others to resolve conflicts and settle disputes.
  • maintain open communication with others.
  • accurately interpret the verbal and non-verbal behaviors of others;
  • base actions appropriately.
  • respect diversity by demonstrating respect for, listening to, and considering
  • the opinions, perspectives, customs, and individual differences of others.

Skill Set / Literacy and Numeracy
Knowledge objectives
HU.40 / Students will demonstrate knowledge of
  • literacy and numeracy skills required to solve complex
  • real-world problems associated with their career/technical content area
  • improve their thinking and reasoning skills.

Performance Objectives
HU.41
HU.42
HU.43
HU.44 / Students will
  • utilize a variety of technical sources (e.g., Internet, manuals, journals, directions, reports, etc.) to complete career/technical assignments and projects
  • demonstrate writing skills required to complete career/technical assignments and projects
  • demonstrate accuracy in calculating and measuring graphical work required to complete career/technical assignments and projects
  • analyze tables, charts, graphs and multiple data sources to complete career/technical assignments and projects

Travel West Virginia WVEIS 7663

Skill Set / Impact of Tourism in West Virginia
Knowledge Objectives
7663.1 / Students will demonstrate knowledge of
  • why West Virginia is a prime tourist destination.
  • the roles of the CVB, WVHTA, and West Virginia’s Division of Tourism.
  • the reasons people travel.
  • internal and external factors that motivate people to travel.
  • the factors that impact tourism.
  • the elements of infrastructure.
  • the importance of tourism to West Virginia’s economy.

Performance Objectives
7663.2
7663.3
7663.4
7663.5
7663.6 / Students will
  • interpret data regarding tourism in West Virginia.
  • categorize types of tourism available in West Virginia.
  • research West Virginia’s infrastructure and its importance in developing tourism in West Virginia.
  • analyze the relationship between employee attitude, appearance, and actions and guest or customer satisfaction.
  • complete the training for the Certificate of Recognition in West Virginia Welcome.

Skill Set / Pride in the State of West Virginia
Knowledge Objectives
7663.7 / Students will demonstrate knowledge of
  • the differences between stereotypes and prejudice.
  • stereotypes used to describe West Virginia.
  • the effects of prejudice on the reputation of West Virginia.
  • examples of positive and negative stereotyping of West Virginia.

Performance Objectives
7663.8
7663.9 / Students will
  • research the effectiveness to slogans the promote West Virginia.
  • propose strategies to increase a positive view of West Virginia.

Skill Set / West Virginia’s Economic, Physical, Social,
and Cultural Landscape
Knowledge Objectives
7663.10 / Students will demonstrate knowledge of
  • the physical geography of West Virginia that supports tourism.
  • West Virginia’s tourist regions from maps, pictures, charts and graphs.

Performance Objectives
7663.11
7663.12
7663.13
7663.14
7663.15
7663.16 / Students will
  • locate the nine tourist regions of West Virginia on a map.
  • locate ten places of cultural significance in West Virginia.
  • locate ten places of economic significance in West Virginia that are nature based related to Parks, Recreation and Tourism.
  • locate ten places of recreational interest in West Virginia that are man-made in each of the tourism regions.
  • categorize historical/geographic places of interest in each of the tourism regions.
  • categorize historical places of interest by time period in each of the tourism regions.

Skill Set / Economic Opportunities in the Regions of West Virginia
Knowledge Objectives
7663.17 / Students will demonstrate knowledge of
  • categories of businesses affected by tourism.
  • the impact of tourism on select businesses.
  • the impact of interstate highways on the economic development of West Virginia.
  • the reasons businesses locate in specific areas.
  • the role of lodging and restaurants to the promotion of tourism.
  • historical structures that have been used for economic development in West Virginia.

Performance Objectives
7663.18
7663.19
7663.20
7663.21
7663.22 / Students will
  • chart the strengths and weaknesses of each of the tourist regions.
  • categorize the industries and products that are most important to West Virginia’s economy.
  • evaluate the economic impact of special events such as fairs, festivals, etc.
  • examine how an increase or decrease in tourism affects businesses.
  • evaluate the importance of natural and historical preservation versus economic progress.

Skill Set / Professional and Consumer Roles in West Virginia Tourism
Knowledge Objectives
7663.23 / Students will demonstrate knowledge of
  • regulations relative to various travel and tourism industries, i.e. boating, hunting and fishing.
  • customer service roles in the hospitality industry.
  • recreational facilities to meet consumer needs.
  • fares and fees of travel, lodging, meals, taxes and miscellaneous costs.

Performance Objectives
7663.24
7663.25
7663.26
7663.27 / Students will
  • plan vacations for customers when given various scenarios.
  • complete appropriate forms as a professional or a consumer.
  • role play customer service scenarios.
  • problem solve case studies of tourism situations.

Skill Set / Role of Business Innovation in West Virginia Tourism
Knowledge Objectives
7663.28 / Students will demonstrate knowledge of
  • the factors that make tourism a product or a service.
  • the role of marketing in West Virginia tourism.
  • how increased tourism brings added demands on public facilities/services.
  • desirable entrepreneurial personality traits.
  • hospitality and tourism business innovations that are related to career/technical programs of studies.
  • entrepreneurial opportunities in venture creation.

Performance Objectives
7663.29
7663.30
7663.31
7663.32
7663.33
7663.34
7663.35
7663.36 / Students will
  • evaluate information from a variety of sources to assess marketing needs for the local tourism region.
  • formulate a marketing strategy in digital and social networking for a new hospitality or tourism business in the local region.
  • prepare a summary of a business idea in tourism.
  • defend a need for a business idea in tourism.
  • relate the business to the current infrastructure.
  • create a facility design of a tourism business idea.
  • prepare advertising element for the business idea.
  • prepare a presentation about the business idea.

Skill Set / Careers in the Hospitality and Tourism Industry
Knowledge Objectives
7663.37 / Students will demonstrate knowledge of
  • careers in the hospitality/tourism industry.
  • careers in hospitality/tourism according to income levels.
  • how careers in hospitality/tourism can change over time.
  • opportunities for entrepreneurism in West Virginia.
  • career opportunities in each of the tourism regions.
  • the role an employee fills in promoting tourism.
  • the benefits of a career in hospitality/tourism.
  • opportunities for employment in the hospitality/tourism industry in West Virginia.

Performance Objectives
7663.38
7663.39
7663.40
7663.41 / Students will
  • organize a complete job search in a specific hospitality/tourism career field.
  • develop a presentation about a career option in hospitality in West Virginia.
  • develop a portfolio for use with applying for internships and work-based learning opportunities in hospitality, tourism, and recreation careers.
  • demonstrate job seeking and job keeping skills.

Skill Set / Ethics and Professionalism
Knowledge Objectives
7663.42 / Students will demonstrate knowledge of
  • how to identify an ethical issue.
  • ethical behavior and positive leadership while working collaboratively in the school and/or community.
  • critical thinking and ethical standards.
  • how to adapt to new situations by considering multiple perspectives.

Performance Objectives
7663.43
7663.44
7663.45
7663.46
7663.47
7663.48
7663.49
7663.50
7663.51
7663.52 / Students will
  • create information for oral, written, and multimedia communications, adhering to copyright laws.
  • demonstrate teamwork skills in school, community and workplace settings.
  • apply communication skills in school, community and workplace settings.
  • demonstrate professional and ethical collaborative relationships in teams.
  • apply time and work management skills to facilitate service tasks.
  • evaluate strategies in order to independently solve problems.
  • model legal and ethical behaviors.
  • evaluate alternative actions.
  • apply critical thinking and ethical standards when making judgments and taking action.
  • reflect on outcomes.

Course NameWVEIS

Rooms Division & Housekeeping1216

Food & Beverage Services1215

Hospitality Support Services 1217

This program of study uses materials and resources that are proprietary. A link to the secondary hospitality and tourism programs developed by the American Hotel and Lodging Association- Educational Institute are found at this link:

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