PCN # 1435B / Product
Correction Notice /
Product Correction Notice (PCN)
Issue Date: / April 2, 2004
Supplement 1 Release Date: / July 12, 2004
Archive Date: / June 30, 2005
PCN Number: / 1435B
SECTION 1 - CUSTOMER NOTICE
Product Impacted: / AVAYA DEFINITY SERVER SI AND DEFINITY SERVER CSI with COMMUNICATION MANAGER 2.0 and 2.0.1
Description of PCN: / July 12, 2004 – Supplement 1 is being issued to provide the latest Software Load for Communication Manager 2.1. The following sections have been updated: Description of PCN, Reason for PCN and the Required Materials.
The purpose of this notice is to specify the latest Software Load and documentation to be used per this Correction Notice for Communication Manager.
The latest Software Load to be implemented per this Correction Notice is R012i.01.0.411.7.
To see the Release Notes for Release 2.1:
1.Go to
2.In the list on the left, click Communication Systems.
3.Find Media Gateways and Media Servers. Under that, click DEFINITY Servers.
  1. Find 2.1. Click Release Notes. Then click on the title for “Release Notes for DEFINITY Servers: Release 2.1 of Avaya Communication Manager”.
  2. On the bottom of the page under Files, click the link View HTML to review the documents.

Severity Level: / Class 3
US / Non-US: / Both
Hardware or Software: / Software
Service Interrupting? : / Yes for Simplex SI & CSI Servers. No for Duplicated SI Servers.
Recommended to be Installed by: / Avaya Service Technician or Authorized BusinessPartner
Reason for PCN: / This PCN is being issued to provide a new software release for bug fixes identified in the correlating release notes. It provides a software update for customers who are experiencing said problems and need this update to correct such problems.
How to Determine if Product is Affected:
Coverage Entitlements: / Customers under Avaya Warranty or Avaya
Service Contract*
Material / No Charge
Help-Line Assistance / Per the Terms of the Warranty or Service Contract
On-site Technician
Labor / There is no charge for installing this PCN duringlocal business hours - Monday through Friday, 8am - 5pm.
A request to install this PCN after hours and/or on weekendsisbillable (Per Incident rates apply)
* Service contracts that include parts support – 24x7, 8x5, Parts Plus Remote.
Customers under Avaya Remote Only Service Contract
Material / Per the Terms of the Service Contract
Help-Line Assistance / Per the Terms of the Service Contract
On-site Technician
Labor / Per the Terms of the Service Contract
Per Incident Customer
(No Avaya Warranty or Avaya Service Contract)
Material / Current Per Incident Rates Apply
Help-Line Assistance / Current Per Incident Rates Apply
On-site Technician
Labor / Current Per Incident Rates Apply
For BusinessPartners - Avaya authorized BusinessPartners are responsible for theimplementation of this PCNto their customers. Any support or work performed by Avaya may result in Per Incident charges.
Required Materials
(If PCN is Customer Installed): / N/A
Provisioning Instructions
(If PCN is Customer Installed): / N/A

Please contact your Authorized Service Provider if it is recommended that either Avaya or an Avaya Authorized BusinessPartner perform the installation of this PCN and you believe this Notice applies to you.

Avaya Contact List:

Avaya Contact / Telephone Number
Technical Services Organization / 800-242-2121
Remote Service Center – Hungary / 361-345-4334
Caribbean and Latin America / 786-331-0860
EMEA Services / 31-70-414-8720
Asia/Pacific Regional Support Center / 65-872-8686

© 2004 Avaya Inc. All Rights Reserved. All trademarks identified by the ® or TM are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Rev: 1.5
Date: 8/7/03 / Page 1 of 5