VICTORIANCOMMON FUNDING AGREEMENT
Schedule
Parties
Department ofJustice& Regulation (represented byits businessunit Consumer
Affairs Victoria)
(ABN 32 790228959)
and
TAAP Organisation’sName
(ABN)
Date:
CD/16/552004
Parts ofthisAgreement
ThisAgreementis madeup ofthefollowingparts:
Details
Schedule
TermsandConditions
Attachments(if any)
Background
A. TheOrganisationandtheDepartmentacknowledgetheirpartneringapproachto workingtogetherin goodfaithtoachievetheobjectivesofthisAgreement.
B. TheOrganisationandtheDepartmentshareavisionto improvetheoutcomesforpeoplein Victoria.
ThroughthisAgreement,theOrganisationandtheDepartmentwillengagewitheachother cooperativelyandcollaborativelytoachievethis vision.
C. TheDepartmentwillprovidetheFundingtotheOrganisationtodelivertheActivity.
D. TheOrganisationwillaccepttheFundinganduseitforthedeliveryoftheActivityinaccordancewith thetermsofthisAgreement.
EXECUTEDforandonbehalfoftheSTATEOFVICTORIArepresentedbyandactingthroughthe
Departmentof Justice& RegulationthroughitsbusinessunitConsumerAffairsVictoria,ABN32790228
959,by:
NameandpositionofauthorisedrepresentativeSamuelJenkin
Director,InformationServices
Signhere:...... Date:
Witness
NameofWitness
Signhere:...... Date:
EXECUTEDforandonbehalfof[TAAPOrganisation’sName]ABN,bythefollowingauthoriseddelegateof
[TAAPOrganisation’sName].
Completethissectionincludingyournameandpositiondetails
NameandpositionofauthorisedrepresentativeName: Position:
Signhere:...... Date:
NameandpositionofsecondauthorisedrepresentativeName: Position:
Signhere:...... Date:
Details
1.Department(clause1.1)TheStateof VictoriaasrepresentedbytheDepartment ofJusticeRegulationthroughitsbusinessunit ConsumerAffairsVictoria(CAV)(ABN32790228959)
2.Organisation(clause1.1)[TAAPOrganisation’sName](ABN)
3.StartDate(clause1.1)AsdescribedinItem 1oftheSchedule
4.EndDate(clause1.1)AsdescribedinItem 1oftheSchedule
5.DisputeResolutionOfficer(clause1.1)Directorof ConsumerAffairsVictoria
6.Organisation'sPrimaryContact(clause1.1)[Nameof Organisations’sChiefExecutiveOfficer]
7.Organisation'saddress
8.Organisation'sphonenumber
9.Organisation'semailaddress
10. Organisation'sfacsimile
11. Department'sPrimaryContact(clause1.1)JenniferStokes,Manager,FundedServicesBranch
12. Department'saddressLevel17,121 ExhibitionStreet,Melbourne3000
13. Department'sphonenumber(03)86846010
14. Department'
15. Department'sfacsimileN/A
Schedule
Re:TenancyAssistanceandAdvocacyProgram2017-2021
Scheduleno:n/a
Item 1:Activitydetails
(readwith'Termsandconditions'clauseon Funding)
WhattheFundingisfor
Theapprovedpurposeof theFundingis toprovideforthedeliverybytheOrganisationofplacebased tenancyassistanceandadvocacyservicesforfinanciallydisadvantagedandvulnerableVictorianprivate tenantsin theserviceareasdescribedbelowaspartoftheTenancyAssistanceandAdvocacyProgram
2017-2021(TAAP).
FurtherdetailsoftheTAAPrequirementsandservicedeliverymodelis providedinthe TAAPService
DeliveryModel2017-21(theServiceDeliveryModel)providedat Attachment1.
WhytheDepartmentisFundingthisActivity
Theobjectiveof fundingthisActivityis toassistfinanciallydisadvantagedandvulnerableVictorianswho haveissuesarisingfromaprivatetenancyagreementundertheResidentialTenanciesAct1997(RTA), throughtheprovisionof tenancycaseworkandrelatedinformationandadvice.
FundingofTAAPwillassisttheGovernmentachieveitsconsumerprotectionandsocialjusticepolicy objectives.
Activitystartdateandenddate
TheActivitydescribedinthisSchedulestartson1July2017andendson 30June2021.
Thepeopleorgroupswhoareintendedtobenefitmostfromthis Activityare:
Victorianprivatetenantswhoarefinanciallydisadvantagedandvulnerable.
ThisActivityisintendedtobenefitpeopleorgroupslivinginthefollowingplaces:
DHHSSERVICEAREA
Item 2:Funding
(readwith'Termsandconditions’clauseonFunding)
TheFundingfortheActivitycomesfrom the ResidentialTenanciesFund.
TheFundingfortheActivityfor 2017-18(Year1)is $ FundingAmount>(excludingGST).GST is to beaddedat thetimeof payment.
ThebaserateforaFullTimeEquivalent(FTE)positioninYear1is $119,306inclusiveof salary, employeecosts,managementandsupervision,andEqualRemunerationOrder(ERO) supplementationundertheSocial,Community,HomeCareandDisabilityServices(SCHCADS) IndustryAward.
Fundinginsubsequentyearswillbe indexedattherateagreedbetweentheVictorianDepartmentof HealthandHumanServicesandtheVictorianCouncilofSocialServices(currently2%)and increasedbytheapplicableEROsupplementationcomponentonthebaseSCHCADSaward.
ProvidedtheActivityis progressingtothereasonablesatisfactionoftheDepartment,theFunding willbepaidasdetailedintheActivityDeliverablesandPaymentsTablebelowinItem 3.
Fundingis tiedtothenumberof annualfundedservicehoursdelivered(target1301hoursperFTE
perannum).Nofundingisprovidedforthepurchaseof capitalequipment.
TheannualfundedservicehourstobedeliveredbytheOrganisationinYear1 isApprovedHours.
IntheeventtheOrganisationfailstodelivertheannualfundedservicehours,theDepartmentmay
(atitsdiscretion)adjustpaymentstoreflectactualservicehoursdelivered.
TheDepartmentalsoreservestherighttoadjustor withholdpaymentsifinCAV’sreasonable
opiniontheOrganisationfailstomeetitsobligationstocomplywiththe:
oreportingrequirements,includingpreparingreports toanappropriatestandard
ostafftrainingrequirements
oservicestandardrequirements
ootherservicedeliveryrequirementsapplyingtotheActivitycontainedintheServiceDelivery
ModelortheTAAPOperationalGuidelines.
Paymentswillbemadebyelectronicfundstransferto thefollowingaccount:
oAccountName:Name>
oBSBCodeNumber:Number
oBankAccountNumber:Number
oNameof BankorFinancialInstitution:Name>
Item 3:Activitydeliverablesand payments
(readwith'Termsandconditions'clauseon Funding)
TheOrganisationmustcompletetheActivityasagreed,meetingallactionsandprovidingevidenceas requiredintheActivityDeliverablesandPaymentsTable.Deliverablesandcompletionis subjectto acceptancebytheDepartment.
ActivityDeliverables andPayments Table
Deliverable or milestone Demonstratingthe deliverableis complete
Evidence due date
Scheduledpayment (dependentonCAV acceptanceof reports)
Percentage of annualfunding
Payment name
Executionofthis
Agreement
Both partieshavesigned theAgreement
By1 July2017July201725% of Year 1 funding
Payment1
–Year 1
ProvisionofComplaints
CAV reviews andacceptsWithin30daysof
n/aNo paymentn/a
Policy
Organisation’sClient ComplaintsPolicy is developedandsubmitted
theClientComplaints
Policy
executionofthis
Agreement
Quarters ending 30June
CAV reviews andaccepts:30JulyAugust2018,2019
25% offunding for
Payment1
2018,20192020
- Quarterlydatareport/s*
2020
Years 2,3& 4
–Years
Organisationmeetsservice- Six-monthlynarrative
respectively
2,3&4
hour targets andminimum training requirements, and CAV acceptsreportsdue
and trainingreport
- AnnualAcquittal
Certificate
Quarters ending 30
CAV reviews andaccepts30OctoberNovember 2017,2018
25% offunding for
Payment2
September
Organisationmeetsservice hour targets andCAV acceptsreportsdue
Quarterlydatareport/s*
20192020
Years 1, 2,34 respectively
–Years
1,2,3&4
ProvisionofAnnual
CAV reviews andaccepts30November
n/aNo paymentn/a
Reports
Organisation’sAnnual
2018to 2020
CAV acceptsOrganisation’sReportsfor Years1 to3
AnnualReportsfor 2017-18respectively to 2019-20respectively
Quarters ending 31
CAV reviews andaccepts:30JanuaryFebruary 2018,2019,
25% offunding for
Payment3
December
- Quarterlydatareport/s*
20202021
Years1, 2,34
–Years
Organisationmeetsservice- Six-monthlynarrative
respectively
1,2,3&4
hour targets andCAV
acceptsreportsdue
and trainingreport
Quarters ending 31MarchCAV reviews andaccepts30AprilMay2018, 2019,202025% offunding for
Payment4
OrganisationmeetsserviceQuarterlydatareport/s*
hour targets andCAV
acceptsreport due
2021
Years1,23 respectively,and
20% offunding for
Year 4
–Years
1,2,3&4
Finalquarter ending30
June2021
CAV reviews andaccepts:30July2021n/aNo paymentn/a
- Quarterlydatareport/s*
Organisationmeetsservice- Six-monthlynarrative
hour targets andminimum training requirements, and CAV acceptsreportsdue
Acquittal- Organisation
and trainingreport
- AnnualAcquittal
Certificate
CAV reviews andaccepts30Novermber
December20215% of fundingfor
Final
meetsallreporting requirementsandCAV acceptsOrganisation’s AnnualReportfor2020-21
Organisation’s 2020-21
AnnualReport
2021
Year 4
Acquittal Payment– Year 4
* Two datareportsarerequired tobesubmitted foreach quarter ifagencieselecttoprovidenon-clientoutreachactivities.
Item 4:Budget
(readwith'Termsandconditions'clauseonFunding)
TheapprovedbudgetfortheActivityinYearis outlinedinthefollowingtable.
Budget
Year1 ProgramExpenditure(exGST)
xxFullTimeEquivalentStaffx $119,306$TBA
Fundingfor Year2(2018-19)willbetheYear1fundingindexedattherateagreedbetweentheVictorian Departmentof HumanServicesandtheVictorianCouncilof SocialServicesand increasedbytheapplicable EROsupplementationcomponentonthebaseSCHCADSaward.
Fundingfor Year3(2019-20)willbetheYear2fundingindexedattherateagreedbetweentheVictorian Departmentof HumanServicesandtheVictorianCouncilof SocialServicesand increasedbytheapplicable EROsupplementationcomponentonthebaseSCHCADSaward.
Fundingfor Year4(2020-21)willbetheYear3fundingindexedattherateagreedbetweentheVictorian Departmentof HumanServicesandtheVictorianCouncilof SocialServicesand increasedbytheapplicable EROsupplementationcomponentonthebaseSCHCADSaward.
Item 5:Reporting requirements
(readwith'Termsandconditions'clauseson ReportingandAssets)
TheOrganisationis requiredtoprovidethefollowingregularreportsbytheDueDatespecified,oriftheDue Dateis nota BusinessDay,thenextBusinessDay.Furtherdetailsoftherequirementsandcontentsofthe reportsaresetout inthe ServiceDeliveryModelandTAAPOperationalGuidelines.Allreportsaretobe submittedelectronicallyandaresubjecttoacceptancebytheDepartment.
ReportFrequencyDueDate
DataReportQuarterlyWithin30daysoftheendof the quarterending:
30September
31December
31March
30June
NarrativeandTrainingReport (templateprovidedat Attachment2)
Six-monthlyWithin30 daysoftheendeach six-monthperiodending:
31December
30June
AnnualAcquittalCertificate (templateprovidedat Attachment3)
AnnuallyWithin30 daysoftheendof the financial year
Provisionof Organisation’s AnnualReport(includingaudited financialstatements)forthe previousfinancial year
AnnuallyBy30Novembereachyear
Item 6:Activityspecificrequirements
AcknowledgementandPublicity(tobereadwithclause4.17)
TheOrganisationwillacknowledgeanyfinancialandothersupportfrom theVictorianGovernment accordingtotheAcknowledgementandPublicityGuidelinesasamendedfrom timetotime.Acopyis providedat Attachment4.
TheDepartmentreservestherighttopubliciseandreporton awardingtheFundingtotheOrganisation. Furthermore:
whenproducingprinteddocumentsreferringtoTAAP,theOrganisationwillusetheapproved blockVictorianStateGovernmentlogo(electroniccopytobeprovided)withthefollowingtext: "FundingfortheTenancyAssistanceandAdvocacyProgram is providedbytheVictorian Government."
whendevelopinganywebsitepagesorcommunicationsreferringtoTAAP,theOrganisationwill usetheapprovedblockVictorianStateGovernmentlogowithwhitebackground(electroniccopy tobeprovided)withthefollowingtext:“FundingfortheTenancyAssistanceandAdvocacy Programis providedbytheVictorianGovernmentviaConsumerAffairsVictoria.”
PaymentsbyRecipientCreatedTaxInvoice
Furthertoclause4.13,theOrganisationandtheDepartmentconfirmthatGST is payableonthesupply oftheActivityandthattheDepartmentwillissueaRecipientCreatedTaxInvoice(RCTI).
Insurance
Forthepurposeofclause20.1,adequateinsurancemeansinsuranceofatleast:
/ ProfessionalIndemnity / $1millionperoccurrence / PublicRisk / $20millionperoccurrence
CompliancewithServiceDeliveryRequirements
TheOrganisationwillcomplywithallservicedeliveryrequirementsapplyingtotheActivitycontainedin theServiceDeliveryModel,theRequestforService,andtheTAAPOperationalGuidelines.
AnnualReviewof ServiceLocationsandHoursof Operation
TheagreedServiceLocationsandHoursofOperationfor2017-18aredetailedinAttachment5.The OrganisationmustreviewitsServiceLocationsandHoursof Operationeach yeartoensurethey continuetomeetthetenancyneedsofeligibletenants.If theServiceLocationsor HoursofOperation arechanged,theOrganisationwillprovidereviseddetailswithin30daysofthechange.
ProgramManagementContacts
Day-to-daymanagementof theActivityonbehalfoftheDepartmentandtheOrganisationwillbe
undertakenbythecontactslistedbelow(the‘ProgramManagementContact’):
Department
Name:JenniferAbreu
Title:ProjectOfficer
PhoneNumber:(03)86846022
FaxNumberN/A
Email:
Contactformatters regarding
Generaladministrationincludingpayments,reportsandenquiries; Activityserviceenquiriesincludingreferralprocedures,clientcomplaints andtraining.
Organisation
Name:Name>
Title:Title
PhoneNumber:Number
FaxNumber:Number
Email:Address
Contactformatters regarding
Generaladministrationincludingpayments,reportsandenquiries; Activityserviceoperationsincludingreferralprocedures,client complaintsandtraining.
ObligationtoReportChanges
TheOrganisationwillnotifytheDepartment’sProgramManagementContactinwriting(email
acceptable)assoonas possible,ifand whentherearechangesto:
Keyprogrammanagementpersonnel
Thestreetaddressor postaladdressoftheOrganisation’sheadoffice
Theservicehoursandlocationsfrom whichclientsaccesstheActivityservices
TheOrganisation’sname
Anyothermatterthatmaybematerialfortheday-to-daymanagementof theActivityorthis
Agreement
TheOrganisationmustinformtheDepartmentinwritingwithintenBusinessDayswheneverthereisa changein theOrganisation’sconstitution,structure,managementoroperationsthatcouldreasonablybe expectedtoaffecttheOrganisation’seligibilityfortheFundingorhaveanadverseeffectonthe Organisation’sabilitytodelivertheActivityservicesor otherwisecomplywithitsobligationsunderthis Agreement.
ComplaintsPolicy
TheOrganisationmust:
DevelopacomplaintspolicyforclientswhoreceivetheServicesprovidedbytheOrganisation
(the“ClientComplaintsPolicy”);
SubmittheClientComplaintsPolicytotheDepartmentforapprovalwithin30daysofthe executionof thisAgreement;
ManageanyclientcomplaintsreceivedbytheOrganisationinaccordancewiththeClient
ComplaintsPolicyasapprovedbytheDepartment;and
SeektheapprovaloftheDepartmenttoanychangeto theClientComplaintsPolicy.
Complaintsfrom clientsreceivedbytheDepartmentabouttheOrganisationor itsemployeesshall,inthe firstinstance,bedirectedtotheOrganisation’sPrimaryContactforthoroughinvestigationinaccordance withtheOrganisation’sClientComplaintsPolicy.
TheOrganisationmustinvestigateanyclientcomplaintreferredbytheDepartmentandprovideawritten responseto theDepartmentwithin14days.
Uponreceiptof theOrganisation’sadvice,andanyfurtherinformationthattheDepartmentmayrequire,
theDepartmentwillrespondtothecomplainant.
Iftheclientcomplaintis stillnotresolvedtothesatisfactionofthecomplainantortheDepartment,the
Departmentmayatitssolediscretion:
Seekameetingwiththechiefexecutiveofficerof theOrganisationortheirnomineeand,where appropriate,therelevantemployee,witha viewtoresolvingtheissuesarisingfrom the complaint;or
TreatthematterasadisputetobehandledundertheDisputeResolutionprovisionsofthis
Agreement.
ServiceStandard
TheOrganisationwilldelivertheActivityina proper,timelyandefficientmannerusingthestandardof careandskillthatwouldreasonablybeexpectedfromanexpertandexperiencedproviderofthe Activity.
InterruptionstotheActivity
TheOrganisationmustensurethatClientsareabletoaccesstheActivitiesduringBusinessDays.In theeventofan ActivitybeingunavailabletheOrganisationwill:
NotifytheDepartment’sProgramManagementContactassoonaspossibleinadvanceof theinterruption;
EnsuretheActivityrecommencesassoonaspossible;and
Mitigatetheeffectsoftheinterruption.
TheDepartmentwillnotberequiredtopaytheOrganisationfortheundeliveredActivity.
ClientSatisfactionSurvey
TheDepartmentmayfrom timetotimerequirethataClientSatisfactionSurveybeconductedto assess thequalityoftheserviceprovidedandrecommendimprovementsin thewaytheOrganisationdelivers theActivities.TheOrganisationagreestoprovideallreasonablesupportandassistancerequiredby CAV,includingconductingthesurvey.TheDepartmentwillconsultwiththeOrganisationin relationto thedevelopmentanddesignof thesurvey.
Item 7:Attachments
[Note:SeeRequestfor Servicematerialsfora copyoftheServiceDeliveryModel.Copiesofallother documentsaretobesuppliedata laterdate]
Attachment1–TAAPServiceDeliveryModel2017-21
Attachment2–NarrativeandTrainingReportTemplate
Attachment3–AnnualAcquittalCertificateTemplate
Attachment4–AcknowledgementandPublicityGuidelines
Attachment5–TAAPServiceLocationsandHoursofOperation