AIR INDIA LIMITED
TENDER FOR CARGO HANDLING AT MXP (Terminal-1, Malpensa International Airport)
Tender no. GH/CGO/MXP/2017/ 012
TENDER DOCUMENT
Dear Handling Agent,
Sub: Cargo Handling and Warehouse Services at Terminal-1, Malpensa International Airport, Milan
Air India Limited (AI), solely at its discretion desires to award Contract for availing Cargo Handling and Warehouse Services for Air India flights at Terminal-1, Malpensa International Airport, Milan (MXP). We invite Cargo handling companies authorized by the local Aviation regulator and the Airport authority of MXP to perform the services mentioned in this document, at Terminal-1, Malpensa International Airport, to submit offers, for handling of Cargo transported on Air India flights. The offers should be provided in the format provided in this document. Please note that offer for only those services should be made for which the handling company is Authorized/Licensed by the Competent Authority.
2. You are requested to submit your 'Sealed Offer' on or before 3rd May 2017 by 1200 hours in the office of :
Manager – Milan, Air India Ltd.
Largo Richini 2/A
20122 Milan
Milan, Tel. +0039 0286453130
Email: ,
Response received after the due date, time and incomplete response are liable to be rejected.
3. Following Annexure are enclosed with this Tender Document.
Annex-I / Air India's current schedule of operations at Terminal 01 (MXP).Annex-II / Resource requirement, Procedures and Services Standards expected
Annex-III / Service Level Agreement(SLA)
Annex-IV / Air India’s Service requirement as per IATA AHM 810 2013 Version(including yellow pages of AHM 36th Edition)
Annex-V / Handling Company Profile and Terms of Technical Evaluation
Annex-VI / Commercial Offer.
Annex-VII / Integrity Pact
Annex-VIII / Check List
4. Your offer should be in “Two Separate Sealed Envelopes” as given below:
ENVELOPE – 1: “Handling Company Profile – GH” (Containing Annex- VIII, VII, II, III, IV & V)
Information regarding Handling Company in general including the structure of Company, turnover and experience in relevant business and capability to provide offered handling services atTerminal-1, Malpensa International Airport, Milan, Italy. Handling Company’s response must reply each point mentioned in Annex-V strictly as per format of this Tender document. Air India reserves the right to reject the bids which do not comply and do not meet the requirements and experience or do not provide information in desired format or put the commercial offer in “Technical Bid envelope”. Air India reserves the right to withdraw the complete Tender process at any stage without assigning any reasons thereof.
In this response Services intent to be offered & provided, must be specified “NO RATES MUST BE QUOTED OR INDICATED ON ANY OF THE DOCUMENTS IN THIS ENVELOPE.”
ENVELOPE – 2: “COMMERCIAL OFFER – GH” (Containing Annex-VI)
Please submit your quotation meeting the requirements of Annex II, IIIIV(AHM 810 AND 811 - 2013 of 36th AHM). The commercial offer be submitted by responding against each para of Annex VI. Air India desires bidder to abide by all the terms and conditions of Annex-VI. Additional terms & conditions related to the para, if any to be proposed, may be indicated at the end of respective para by way of additional sub-para.
5. Master Envelope -
It may please be noted that, both the offers (Technical &Commercial) must be put in separate sealed envelopes and both envelopes must clearly super-scribe the following and submit these envelopes before the due date.
· Tender No.
· Name and Phone no. of the GH Company.
· Technical Bid or Commercial Bid.
6. Offers received after the due date, time and incomplete response are liable to be rejected. Air India reserves the right to accept or reject any bids and/or cancel the tender process at its own discretion. Offers indicating rate(s) in the Technical Bid or commercial offer received in the Technical Bid Envelope (Envelope -1) is liable to be completely rejected.
7. The offers received will be opened in the office of the Airport Manager Air India (MXP) Terminal-1, Malpensa International Airport in the presence of bidders who are interested to be present. Initially the technical offers (Envelop 1) will be opened. Subsequently the commercial offers (Envelop 2) will be opened if possible for those bidders who meet Air India requirements technically under Annex V. Bidders will be informed about date, time and venue for opening of bids at the contact no. indicated on the top of the envelopes.
8. If you require any clarifications, please contact Air India as per details mentioned below.
Mr. Shashi Kant KaundalManager-Milan, Air India Ltd.
Largo Richini 2/A
20122 Milan Tel +39-0286453130
Email:, , / Mr. Manoj Kakar
Dy. General Manager,
Handling Contracts and Agreement
Ground Handling Hqrs.,Air India Ltd.
Tel: +91 11 23422182, 23422162
We shall appreciate if you confirm your participation in this tender.
Regards,
SK Kaundal, Manager-MIL
ANNEX – I
Air India Current Flight Schedule at MXP
DAYS / FLT NBR / A/C TYPE / ARR / DEP / SECTOR1,2,4,6 / AI-137/138 / B787 / 1930 LT / 2100 LT / DEL-MXP-DEL
NOTE:
1. The Schedule provided above is the current schedule. The Schedule for Summer 2017 will be advised when the same is finalized. It may be clearly noted that Schedule or aircraft type are subject to change & intimation of the same will be provided with reasonable notice.
2. Change in schedule / frequency will not be a ground for seeking any escalation in Handling changes.
3. A/C configuration:(Subject to change without notice)
Aircraft type / ULD ConfigurationPallet / Container
B787-800 / 04 / 18
B787-900* / 04 / 22
A330-200 / 04 / 14
B777-200LR / 04 / 18
B777-300ER / 06 / 24
(*)-Configuration is approximate
4. Average Carriage of Cargo / Mail (including COMATs) to be handled per Month (approx.).
Sr. No. / Type of Cargo / Import (tons) / Export (tons) / Total (tons)i / Revenue Cargo including transit / Courier / COMAT etc. / 56 / 84 / 140
ii / Mail / 2 / NIL / 2
iii / Average unsecured Cargo Screened at Airport Warehouse ( in % of total cargo) / 52%
5. The current sector of flight operation is DEL-MXP-DEL (turnaround flight). Carrier may change the sector e.g. as DEL-FCO-MXP-DEL (transit flight), with and advance intimation to Service provide.
ANNEX – II
RESOURCE REQUIREMENTS AND SERVICE STANDARDS EXPECTED.
1.1 CARGO HANDLING SERVICES:
1.1.1 The Handling Company will provide cargo handling services as specified in Annexure IV in their warehouse and provide necessary manpower, supervision services including dedicated Customer Service Agent. The job requirement is given in details below in Para 5.3 of Standards of services & staff requirements.
1.1.2 The Handling Company should hold all warehouse equipment for handling the cargo at their cost.
1.1.3 The Handling Company will provide storage for the ULD's of the Carrier and will submit an inventory report on weekly basis to Carrier’s local representative and Carrier’s ULD control . The Handling Company shall provide cooling facilities for storage of perishable shipments.
1.1.4 The Carriers may display its signage and corporate logo on the Handling Companies facility.
1.1.5 The Handling Company will ensure that all Govt. formalities like (ENAC/SAFA/CASA, ICAO, IATA/ EU regulations /MXP Local Regulations) customs, health, safety labour and other mandatory requirements are complied with.
1.1.6 Dangerous goods will be accepted by Handling Company's trained personnel in accordance with the latest edition of IATA DGR and Carrier's special instructions. The staff from the Handling Company performing these functions should hold valid certificate, periodically updated.
1.1.7 All special cargo such as VAL, PER, HUM, DGR, etc. either for Export or Import are to be escorted (move only in presence of escorted staff), treated and stored in accordance with instructions of AWB, SAFA/ENAC/IATA, EU /MXP/ DGCA Customs & Security regulations. Handling Company to move the special cargo under supervision of security staff,
1.1.8 Consumables for ULD build-up of export cargo like skids, plastic cover, lashings, ropes, etc. will be supplied by the Handling Company. Handling Company will do the lashing of ULDs properly, secure the cargo and finally check all cargo ULDs before release from warehouse.
1.1.9 The handling Company will provide for ETDS / X-ray Machine which will be manned by trained and certified Security personnel of the Handling Agent as needed under ENAC/EU regulation.
a. The Handling Company to provide ‘X-RAY machine with a tunnel size capable of screening cargo with dimensions of 62 inches wide and 66 inches height’, dual view supportive and capable of handling prebuilt cargo ULD.
b. The X-RAY machine and ETD must be approved by ENAC/EU agency and BCAS and shall be manned by certified cargo screeners.
c. After security check and loading of cargo consignments in ULD’s, the ULD’s shall be sealed using security seals/stickers provided by air carrier and record maintained.
d. Declaration by the handling company that all cargo delivered to Air India for carriage have been subjected to security controls.
1.1.10 All arrival/departure activities (AWB data &warehouse functions) inclusive of ULD movements on Air India flights to be completed on Air India’s cargo system – presently ‘LMS (Logistics Management System)’. Air India will provide access to this web based system.
1.1.11 For cargo destined to points beyond MXP, onward flight/trucking details should be entered in the system. Trucks ex-other locations in MXP to be off-loaded by the warehouse staff, and transactions are to be treated as an import inbound flight, except copy 5 of the TI document is stamped by customs and should be filed.
1.1.12 The terminal charges for export, import and transhipment consignments will be determined by market practice and will be charged with prior notice to Air India and concurrence only.
1.1.13 As per BCAS requirement the Handling Agency will provide warehouse demarcation clearly segregating screened and unscreened cargo.
1.1.14 The Handling Company will be held responsible for SAFA/ENAC/ EU Customs, MXP and any other Governmental Agency fines or penalties if it is due to deficiencies of the Handling Company.
1.2 Security requirement
1.2.1 The following will be the security requirement, which will be provided by the Handling Agent.
i) Strong rooms for keeping the valuable cargo.
ii) Separate area to be provided by the Handling Company for retaining cargo which requires 24 hours cooling period.
iii) Premises should be safe guarded by trained personnel with modern security surveillance equipment. The selected cargo Handling Company, apart from following ENAC/DTLR/EU /MXP Regulation/BCAS procedures will also have to observe Air India procedures, which will be apprised to them.
iv) The Handling Agent will allow Air India Security or its authorised agency to carry out their functions in the Handling Agents warehouse.
v) The Handling Agent should note that the Air India Security or its authorised agency would escort the cargo while transported to/from warehouse to Air India flight.
1.3 Standard of Service Expected and Staff Requirements: The common job requirements applicable for export/import/flight handling tarmac coordinators/customer services unit and COMAT handling are given in details as below.
1.3.1 EXPORT / IMPORT HANDLING
The Handling Agent will be required to deploy staff depending on volume of cargo each day of operation, for handling of Import / Export cargo besides some dedicated staff as indicated. The reporting pattern of these staff shall be discussed with Air India officials prior to deployment as per flight schedule.
1. Sufficient number of staff / supervisors to be trained to fill in for the leave vacancies to ensure availability as per agreed deputation on all days.
2. All the staff / Supervisors should be well trained and qualified to operate handling equipment.
3. All staff of the Handling Company should have requisite valid license for handling Dangerous Goods and meeting all IATA DGR requirements for handling of Air India export and import cargo.
4. The Handling Agent will ensure that due care is taken for avoiding damage to the carrier’s property, including Cargo and ULD. The Handling Agent will also comply with all local health and safety regulations and the security parameters as drawn and established by Air India. In addition, the Handling Company shall also be solely responsible for strictly adhering to the Local and Federal Regulations.
5. Continuity of staff (trained) in carrying out Cargo functions to be maintained.
6. Storage space for Air India containers under section 6.3.1 of Annex-IV (for 30 LD3 containers and one pallet shelf up to 20 pallets.)
7. The Handling agent will prepare reconciliation statements showing cargo received/accepted, amounts collected and amounts outstanding Air Waybill wise and Party wise as required both on a daily and monthly basis for import, export and Charges Collect shipments.
1.3.2 JOB REQUIREMENTS – EXPORT CARGO
1. Receipt of cargo consignments in Air India warehouse, with all relevant documents to be checked by agent receiving/accepting the documents. The handling agent staff shall inspect cargo condition, screen as per procedure and test by ETD/x-ray and verify labeling. (no unscreened / unsecured cargo to be dispatched / manifested for the flight).
2. Check and weigh consignment. If cargo is of valuable nature (silver, gold), Duty Manager or Duty Supervisor to be present during weighing operation. Correction if necessary to be made on the AWB.
3. Reading weight / charges etc., in the presence of the freight delivering agent.
4. Documents to be entered in the system for customs purpose, and assigned to the relevant flight as per the booking sheet, which will be given to the handling agent by Air India Sales office every day. Complete shipment data capture required (AWB, HAWB, etc) in Air India LMS Systems and all documents to be entered into the system for customs purpose, and assigned to the relevant flight as per the booking sheet, which will be given to the handling agent
5. Dangerous goods to be checked and cargo to be left in the area designated for such cargo. The Handling Company should have a licensed staff to handle dangerous goods – Export / Import in accordance with current IATA DGR and ensure that such a staff is made available for acceptance and handling of Air India cargo containing dangerous goods.
6. Ensure all security documentation is in order, and if not, the same to be obtained from the exporter / agent by telephone. Also a copy of the Security Regulatory Authority letter as required by local laws is to be obtained.