A:Good morning, sir. Sorry to disturb you. May I make up the room now?B:Yes, please. We’re on our way out so we put the “make up” sign on. Could you bring us some towels and hangers?

A:No problem, sir. Everything will be ready when you come back.

A:Good morning. I want a room tonight.

B:Single or double?
A:Single, please.

B:Do you have a reservation?

A:Yes, I made a reservation in Shanghai.
B:Then, I believe you have a conformation slip.
A:Ye, let me see. Is this the one you want?
B:Yes, that’s it. What’s your name, please?
A:Wumei is my name.

B:Just a moment, please. Yes, we have a room reservation for you.

A:Is it a room with a bathroom?
B:Yes, it is.

A:Can you give me a quiet room?

B:Yes, it is an inside room on the eighth floor.
A:What’s the room rate?

B:Eighty dollars a day. How long do you plan to stay, Mr. Wu?
A:Three nights as scheduled.
B:Will you sign the register, please?

A:Is that right?
B:Thank you, Mr. Wu. Your room number is 827. The bellboy will take your bags and show you to your room.
A:Thanks.
A:Hi, I’m Josephine Chen, the tour guide for the Jade Agency. We have a reservation of twenty rooms for tonight.
B:Please to meet you, Miss Chen. My name is Joey. Welcome to the hotel. Here are the keys, registration slips and breakfast vouchers. Breakfast will be served from seven tomorrow morning. Is there any change in your schedule?
A:No, our check-out time will still be 8:30 tomorrow.
B:Then we will arrange a morning call at 7:30. Will that be fine?
A:That’s alright.
B:Please put your luggage outside your room by eight. The bellboy will pick them up.

A:Thank you.
B:Thank you very much. Hope you enjoy your stay.

A:Front desk. May I help you?
B:I’m going to check out tomorrow but will be back in a week’s time. Can I leave my luggage here?
A:Yes, sure. We do have a storage service. When will you be checking out tomorrow?

B:About nine-thirty in the morning.

A:Then shall we arrange the bellboy to pick up your luggage at 9:00?

B:Sure.

A:May I have your room number, please?

B:1218.

A:1218. We’ll collect your luggage at 9:00 tomorrow. Would you then come to the Front Desk to get your storage receipt, please?

B:Thank you very much, bye!。

A:You’re welcome. Goodbye.

A:Good afternoon, ladies. May I help you?

B:Can we have two adjoining double rooms, sir?

A:Have you made a reservation, ladies?
B:I’m afraid not.
A:One moment, please. I’ve to check if there are rooms available… I’m sorry, ladies. We have only two double rooms available but they are on different floors. Would you mind that?

B:We prefer on the same floor because we will probably chat late at night.A:Then may I suggest a family suite? We have just had a cancellation.

B:What is it like?

A:It’s a big room with a kind-side double bed and two single beds. We could also add rollaways.
B:That’s great! How much is it?

A:Two thousand Hong Kong dollars per night plus ten percent service charge and five percent government tax.

B:That’s fine.

A:But ladies, the room is not yet ready. There will be a delay of about half an hour. Perhaps you could fill in the registration from first and then rest in our lobby for a while. We will let you know when the room is ready.
B:Alright, thanks.

(After the normal registration procedure)
当登记手续办完之后

A:Ladies, hotel policy requires one night’s room charge as deposit.

B:Do you take traveler’s checks?

A:Yes, we do, madam.

(The guest pays the deposit by traveler’s cheques)
顾客以旅行支票支付定金

B:Thank you, madam. Here’s our welcome brochure with all the information of our facilities. My name is Johnny. If you need any help at all, do let me know. I’m at your service.

A:Thank you.

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