CareerVantage Coursepack Map to the NHA CMAA Test Blueprint
CMAA Test Blueprint / CoursepackChapter / Kinn’s textbook / Digital Resource / Original Source
1. Office Procedures / CH. 8,9,10,11,12,13,14
A. Office Procedures Related to People
1. Greet patients and other visitors appropriately / 1 / Ch. 11
(6) p. 195
(7) p. 179 / The Anatomy of Care / Ch. 4 Gibson, "Clinical Medical
Assisting: An Introduction to
the Fundamentals of Practice" ISBN-13: 9781449685249; Will
Interactive, "Anatomy of Care" ISBN-13: 9780763780234
2. Screen and triage patients and other visitors, and after ascertaining their purpose, route them to the appropriate team member who is notified of their arrival / 1 / Ch. 11
(6) p.196
(7) p. 180-181 / The
Anatomy of Care / Ch. 4 Gibson, "Clinical Medical
Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249; Will
Interactive, "Anatomy of Care" ISBN-13: 9780763780234
3. Interrupt scheduled appointments for an emergency and explain to the others waiting / 1 / Ch. 11
(6) p.198
(7) p. 182 / The
Anatomy of Care / Ch. 4 Gibson, "Clinical Medical
Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249; Will
Interactive, "Anatomy of Care" ISBN-13: 9780763780234
4. Explain to new patients the policies and procedures of the practice / 1 / Ch. 10 / Ch. 4 Gibson, "Clinical Medical
Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
5. Check in and escort patients and others to the appropriate rooms / 1 / Ch. 11
(6) p.198
(7) p. 182 / The Anatomy of Care / Ch. 4 Gibson, "Clinical Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249; Will
Interactive, "Anatomy of
Care" ISBN-13: 9780763780234
6. Check out patients at the end of the visit / 1 / Ch. 11 / Ch. 4 Gibson, "Clinical Medical
Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
B. Office Procedures Related to Scheduling
1. When behind schedule for the day, explain to those waiting the type of delay to expect (reschedule if requested), call later appointments to reschedule / 1 / Ch. 10 / The
Anatomy of Care / Ch. 4 Gibson, "Clinical Medical
Assisting: An Introduction to
the Fundamentals of Practice" ISBN-13: 9781449685249; Will
Interactive, "Anatomy of Care" ISBN-13: 9780763780234
2. Place courtesy calls to scheduled patients to confirm appointment date and time / 1 / Ch. 10
(6) p.163
(7) p. 178 / Ch. 4 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice"
ISBN-13: 9781449685249; Will
Interactive, "Anatomy of Care" ISBN-13: 9780763780234
3. Mail reminder letters to established patients to schedule an appointment / 1 / Ch. 10
(6) p.184
(7) p. 169 / Ch. 4 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
4. Maintain files of all patient cancellations and no‐shows / 1 / Ch. 10
(6) p.185
p.183 No show policy
(7) p. 170 / Ch. 4 Gibson, "Clinical
Medical Assisting: An
Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
5. Call patients with later appointments to fill in for days cancellations / 1 / Ch. 10
(6) p.185
(7) p. 170 / Ch. 4 Gibson, "Clinical Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
6. Schedule follow‐up visits / 1 / Ch. 11
(6) p.199
(7) p. 184 / Ch. 4 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
7. Print out and review with team members, appointment schedules for the day / 1 / Ch. 12
(6) p.205
(7) p. 190 / Ch. 4 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
8. Schedule time for patients to review and amend their medical records / 1 / Ch.14
(6) p. 251
(7)p.237 – not sure either pg answers the ? / Ch. 4 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
9. Create and/or print encounter forms for the days scheduled patients / 1 / Ch. 12
(6) p.205
(7) p. 190 / Ch. 4 Gibson, "Clinical
Medical Assisting: An
Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
C. Office Procedures Related to Financial Documents, Correspondences, Files, Forms, and Other Records
1. Mail or have new patients, at time of first visit, complete all required paperwork/forms, then input/file/scan in the newly created medical record / 2 / Ch. 11
(6) p.197
(7) p. 182 / Ch. 4 Thomas-Brogan,
"Health Information Technology Basics: A Concise Guide to Principles and Practice" ISBN-13: 9780763746872
2. Ensure that all forms are complete, copy picture identification and insurance card and obtain all required signatures / 2 / Ch. 11
(6) p.197
(7) p. 182 / Ch. 4 Thomas-Brogan,
"Health Information Technology Basics: A Concise Guide to Principles and Practice" ISBN-13:9780763746872
3. Update patient information for their records as dictated by the office policies and procedures / 6 / Ch. 11 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 8 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
4. Obtain and/or transmit needed information for referrals and consultations including third party payer requirements / (6) Ch. 19 p.367
Ch. 10 p. 179
(7)Ch.20 p.361,
Ch. 10 p. 164
5. Receive, triage and route to appropriate team members, all incoming calls and/or place outgoing calls / (6) Ch. 9 p. 159
(7)p.142-149
6. Take phone messages and route to the appropriate team member / 9 / Ch 9
(6) p. 235
(7) p. 220 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 10 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
7. Forward incoming emails to appropriate team members / 9 / Ch. 12
(6) p. 215
(7) p.198-199 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 10 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
8. If an incoming call or email requires a visit, schedule a visit or advise according to established protocols / Ch. 10
(6) p.185
(7) p. 162-3
9. Maintain a file of all incoming and outgoing calls made / 5,6 / Ch.9
(6) p.154
(7) p. 142 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 7, 8 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
10. Arrange for patient diagnostic and therapeutic procedures, hospital admissions, consultations, referrals / Ch. 10
(6) p.179
(7) p. 163
11. Take dictation and transcribe business and personal correspondence / 4 / Ch. 14
(6) p.266
(7) p. 249-50 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 5 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
12. Transcribe dictations/drafts of medical histories, orders, and other parts of the medical record / 4 / Ch. 14
(6) p.266
(7) p. 249-50 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 5 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
13. Compose and/or type correspondence (e.g.,memos, letters, reports, invoices, forms, financial statements, case histories, medical records) and route or transmit to the appropriate team member via mail, fax or e‐mail / 4 / Ch. 13 powerpoint / Introduction to
Computers for Healthcare Professionals Companion Website / Ch. 5 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
14. Proofread and/or edit incoming transcription / 4 / Ch. 13 / Introduction to Computers for
Healthcare Professionals Companion Website / Ch. 5 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
15. Proofread and/or edit outgoing office correspondence / 4 / Ch. 13 / Introduction to
Computers for Healthcare Professionals Companion Website / Ch. 5 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
16. Sign for packages, open, sort, and/or process mail and intraoffice/ facility correspondences / Ch. 13
17. Prepare and mail outgoing clinical specimens / 11 / Ch. 17 Moini, "Phlebotomy
Principles & Practice" ISBN-13: 9781449652609 p. 438
18. Gather data needed to complete statutory reports of regulatory and insurance agencies / (6) Ch. 15
(7) Ch. 16 / HIPAA, JCAHO, DOH
19. Complete and/or edit statutory reports of regulatory and insurance agencies / 4 / (6) Ch. 15
(7) Ch. 16 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 5 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
20. Distribute information in various formats over mail services, email, fax, websites, telephone, etc. / 9 / Ch. 13 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 10 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
21. Print out for provider and other team members requested reports and other analyses of data / 4 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 5 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
22. Maintain records for the office (e.g., parking spaces, phones, pc inventory, credit card transactions, office keys, passwords, etc.) / 5,6 / Ch 12
(6) p.216
(7) p. 200 / Introduction to Computers for Healthcare Professionals Companion Website / Ch.7, 8 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
23. Pull current and stored files needed for days activities, then re‐file after inputting any additions to the file / 6 / Ch. 12 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 8 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
24. Make copies of requested materials for team members, regulatory agencies, third party payers, patients and allowed others and track appropriately / Ch. 12
25. Follow appropriate protocols regarding legal requests/subpoenas for medical records / 10 / Ch. 7
(6) p. 105
(7) p. 99 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 13 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
26. Perform computer backup of the days’ activities / 3 / Ch. 8
(6) p. 143
(7) p. 132 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 3 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
D. Office Procedures Related to Healthcare Team Members and Community Resources
- Answer questions orally and in written formats or route questions to the appropriate team member
- Place job need advertisements as directed
Ch. 28 (7)p. 531
3. Distribute team member work and projectschedules
4. Present patients with community resources / 1 / Ch 12
(6) p.219
(7) p. 206 / Ch. 4 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
E. Office Procedures Related to Healthcare
Information Research and Presentation
1. Arrange and/or make travel arrangements formeetings, conferences, workshops, seminars / Ch 12
(6) p.216-7
(7) p. 199-200
2. Track and confirm attendees of the sponsored meetings, conferences, workshops, seminars / Ch 12
(6) p.216-7
(7) p. 199-200
3. Compile information required by team members for patient care, articles, presentations, speeches, reports, or conference proceedings, etc. / 8 / Ch 12
(6) p.216-7
(7) p. 199-200 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 9 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
4. Assist in the creation of patient care articles, presentations, speeches, reports, or conference proceedings projects and save/back up the work in the appropriate format / 7 / Ch. 8
(6) p.140
(7) p.129 / Introduction to
Computers for Healthcare Professionals Companion Website / Ch. 6 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
2. Financial Procedures / Ch 10, 12, 20, 21, 22, 23, 24
A. Financial Procedures Related to the Policies of the Organization
1. Explain the financial policies and procedures of the practice to new patients and/or guarantors / 12 / Ch. 21 (6) p. 402
Ch. 22 (7) p. 397 / Ch. 18 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
2. Mail or have new patients, at time of first visit, complete all required paperwork/forms then input/file/scan in the newly created financial record / 12 / Ch 10
(6) p. 176
(7) p. 162 / Ch. 18 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
3. Note on the account if guarantor and patient are not the same / 12 / Ch 21 (6) p. 403
Ch. 22 (7) p. 398 / Ch. 18 Gibson, "Clinical
Medical Assisting: An
Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
4. Obtain signed documentation (e.g., advanced beneficiary for Medicare) of financial responsibility as dictated by third party payers / 12 / Ch. 18 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249 p. 448-50
5. Abstract from the medical and financial records the information needed for clean claim submission to third party payers / 12 / Ch 20 (6) p. 385
Ch. 21 (7)p. 372, 375 / Ch. 18 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
6. Abstract information needed from the medical and financial records required by outsourced
business associates to submit claims or to correct errors found / 12 / Ch. 20 (6) p. 393
Ch. 21 (7)
p.389
B. Financial Procedures Related to the Cash Flow of the Organization
1. Secure and process all monies owed by patient at check in or check out / 13 / Ch. 20 (6)
Ch. 21 (7) / Ch. 4 Baker, "Health Care
Finance, Third Edition: Basic Tools for Nonfinancial Managers" ISBN-13: 9780763778941
2. Maintain fee schedules for the practice / 13 / Ch. 21 (6) p. 401
Ch. 22 (7) p. 396 / Ch. 4 Baker, "Health Care
Finance, Third Edition: Basic Tools for Nonfinancial Managers" ISBN-13: 9780763778941
3. Explain all changes to the fee schedule and/orto the financial policy of the practice to established patients / Ch. 21 (6)
Ch. 22 (7)
4. Purchase initial and/or restock, receive, and organize inventory of medications, medical equipment and supplies / 15 / Ch. 12
(6) p.209
(7) p. 192-7 / Ch. 8 Baker, "Health Care
Finance, Third Edition: Basic Tools for Nonfinancial Managers" ISBN-13: 9780763778941
5. Purchase initial and/or restock, receive, and organize inventory of office supplies, machinery and software / 15 / Ch. 12
(6) p.209
(7) p. 192-7 / Ch. 8 Baker, "Health Care
Finance, Third Edition: Basic Tools for Nonfinancial Managers" ISBN-13: 9780763778941
6. Post patient payments to appropriate records/screens and reconcile the days financial transactions / 13 / Ch. 21 (6) p. 404
Ch. 22 (7) p. 400 / Ch. 4 Baker, "Health Care
Finance, Third Edition: Basic Tools for Nonfinancial Managers" ISBN-13: 9780763778941
7. Complete and submit the appropriate insurance forms / 12 / Ch. 20 (6) p.384
Ch. 21 (7)
p. 377 / Ch. 18 Gibson, "Clinical
Medical Assisting: An
Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
8. Follow up on suspended, nonpayment, and payment denials of claims from third party payers / 12 / Ch. 20 (6) p.392
Ch. 21 (7)
p. 390 / Ch. 18 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
9. Process and verify all credit card transactions / Ch. 21 (6) p. 413
Ch. 22 (7) p. 407
10. Deposit into the bank account of thepractice, monies received for the day and reconcile the transactions / 13 / Ch. 22 (6) p.444 & 446
Ch. 23 (7)
p. 433 & 436
11. Create and mail patient statements/bills as well as other invoices for monies due to the practice. / Ch. 21 (6) p. 415
Ch. 22 (7) p. 409
12. Answer questions related to bill statement or non‐coverage by third party payer / 12 / Ch. 21 (6) p. 401, 417
Ch. 22 (7) p. 397, 409 / Ch. 18 Gibson, "Clinical Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
13. Explain and arrange payment options, process the financial forms/agreements (e.g., promissory notes, truth in lending) / 12 / Ch. 21 (6) p. 409
Ch. 22 (7) p. 407 / Ch. 18 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
14. Collect required information for presentation of hardship/charity cases to provider / 12 / Ch. 21 (6) p. 418
Ch. 22 (7) p. 411 / Ch. 18 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
15. Follow up with calls and letters for unpaid and/or late payments from third party payers and guarantors / Ch. 21 (6) p. 419
Ch. 22 (7) p. 412
16. Prepare checks for signatures and post in the register invoices received by business associates, affiliates and other vendors / Ch. 22 (6) p. 433
Ch. 23 (7) p. 423
17. Maintain file of paid and unpaid invoices / 13, 14 / Ch. 23 (6) p. 446
Ch. 24 (7) p. 458 / Ch. 4, 5 Baker, "Health Care Finance, Third Edition: Basic Tools for Nonfinancial Managers" ISBN-13: 9780763778941
18. Perform and/or follow up on bad debt, skip trace / Ch. 21 (6) p. 422
Ch. 22 (7) p. 415
19. Maintain basic bookkeeping and petty cash / 13, 14 / Ch. 23 (6) p. 459
Ch. 24 (7) p. 444 / Ch. 4,5 Baker, "Health Care
Finance, Third Edition: Basic Tools for Nonfinancial Managers" ISBN-13: 9780763778941
20. Receive, reconcile, and post remittance advice or explanation of benefits from third party payers and apply payments appropriately / 12 / Ch. 22 (6) p. 446
Ch. 23 (7) p. 436 / Ch. 18 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
3. Risk Management
A. Risk Management Related to People
1. Maintain files on team members professional status (e.g., licensure or certification, continuing educational requirements, renewal dates, fees and dues) / 6 / Ch. 3
(6) p. 45
(7) p. 37, 40 / Introduction to
Computers for Healthcare Professionals Companion Website / Ch. 8 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
2. Schedule time with the provider and otherteam members to resolve internal operational needs / All Ch. 12
- Note on the appointment schedule, times provider will be out of the office
- office
(6) p.173
(7) p. 158 / DHO Scheduling Chapter
4. Arrange for coverage for those times providers will be out of the office and maintain a method to contact provider when required
4. Arrange for coverage for those times providers will be out of the office and maintain a method to contact provider when required
/ Ch. 10
(6) p.185
(7) p. 170
5. File in the correct patients medical and/or financial record all diagnostic results, procedural reports, and other correspondences received after verification from the appropriate team member / 6 / Ch. 14
(6) p.259
(7) p. 244 / Introduction to Computers for Healthcare Professionals Companion Website / Ch. 8 Joos, "Introduction to Computers for Healthcare Professionals, Fifth Edition" ISBN-13: 9780763761134
B. Risk Management Related to Compliance
1. Train and/or provide orientation to new employees in office policies and procedures to ensure compliance with regulatory agency guidelines / 17 / Ch 24 (6)p. 485
Ch. 25 (7) p. 466 / Ch. 13 Wolper, "Physician
Practice Management, 2nd E: Essential Operational and Financial Knowledge" ISBN- 13: 9780763771010
2. Train current employees in updated office policies and procedures to ensure compliance with new regulatory agency guidelines / 17 / Ch 24 (6)p. 485
Ch. 25 (7) p. 466 / Ch. 13 Wolper, "Physician
Practice Management, 2nd E:
Essential Operational and Financial Knowledge" ISBN- 13: 9780763771010
3. Monitor compliance with office policies and procedures / 17 / Ch 24 (6)p. 486
Ch. 25 (7) p. 469 / Ch. 13 Wolper, "Physician Practice Management, 2nd E: Essential Operational and Financial Knowledge" ISBN- 13: 9780763771010
4. Monitor compliance with regulations of the insurance plans in which the provider(s) is/are participating / 12 / Ch. 19 (6)
Ch. 20 (7) / Ch. 18 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
5. Monitor compliance with local, state, and federal regulations / 18 / Ch. 20 (6) p. 394 & 397
Ch. 21 (7) p. 393 / Ch. 17 Wolper, "Physician
Practice Management, 2nd E: Essential Operational and Financial Knowledge" ISBN- 13: 9780763771010
6. Participate in committees to ensure compliance and to implement changes as needed to the policy and procedure manual of the organization / 16 / Ch. 12 (6)
p.207
Ch. 12 (7) p.188 / Ch. 1 Gibson, "Clinical
Medical Assisting: An Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
7. Obtain and follow all third party payer requirements to treat the patient (e.g., hospital admission, diagnostic and therapeutic procedures) / 12 / (6) Ch 19 p. 370, Ch. 20 p. 381
(7)Ch 20 366-7, Ch. 21 p. 374 / Ch. 18 Gibson, "Clinical
Medical Assisting: An
Introduction to the Fundamentals of Practice" ISBN-13: 9781449685249
8. Obtain signature for informed consent document / Ch. 7
(6) p. 112
(7) p. 103
9. Witness signature of informed consent document / Ch. 7
(6) p. 112
(7) p. 103
10. Maintain required paperwork with the appropriate regulatory agencies related to having the medications, medical supplies and equipment on the premises / 17 / Ch. 7
(6) p. 115
(7) p. 107 / Ch. 13 Wolper, "Physician
Practice Management, 2nd E:
Essential Operational and Financial Knowledge" ISBN- 13: 9780763771010
11. Participate in internal audits of the organizations business records / 17 / Ch 20 (6)
p. 250, 262, 394, 395
Ch. 21 (7)
p. 372, 374, 391 / Ch. 13 Wolper, "Physician
Practice Management, 2nd E: Essential Operational and Financial Knowledge" ISBN- 13: 9780763771010
PAGES: 535, 539, 551-558
12. Participate in internal audits of the medical records / 17 / Ch 20 (6)
p. 250, 262, 394, 395
Ch. 21 (7)
p. 372, 374, 391 / Ch. 13 Wolper, "Physician
Practice Management, 2nd E:
Essential Operational and Financial Knowledge" ISBN- 13: 9780763771010
PAGES: 535, 539, 551-558
13. Participate in verifying the rationale during external audits / 17 / Ch 20 (6)
p. 250, 262, 394, 395
Ch. 21 (7)
p. 372, 374, 391 / Ch. 13 Wolper, "Physician
Practice Management, 2nd E: Essential Operational and Financial Knowledge" ISBN- 13: 9780763771010
PAGES: 535, 539, 551-558
14. Maintain schedule for archiving and destroying expired medical records and other correspondences / 17 / Ch. 14
(6) p. 264-5
(7) p. 247 / Ch. 13 Wolper, "Physician
Practice Management, 2nd E: Essential Operational and Financial Knowledge" ISBN- 13: 9780763771010
15. Report and follow up on all questionable activities that have potential legal or ethical ramifications / 18 / Ch. 7
(6) p. 105
(7) p. 98 / Ch. 17 Wolper, "Physician
Practice Management, 2nd E: Essential Operational and Financial Knowledge" ISBN- 13: 9780763771010
16. If original medical records leave the premises, document who, what, where, when and why then follow up for the return / 17 / Ch. 14
(6) p. 261
(7) p. 248 / Ch. 13 Wolper, "Physician
Practice Management, 2nd E: Essential Operational and Financial Knowledge" ISBN- 13: 9780763771010
17. Follow up on all outsourcing activities / Ch. 12
(6) p. 204, 211
(7) p. 196