SYLLABUS
BUSN 6630, Management of Operations, Fall 2017
Section 1, Call #34991, Meets Monday, 6:30pm to 9:15pm.
Instructor: Michael D. Harper, Ph.D.
Course Description: BUSN 6630, Management of Operations
This course is concerned with the production and delivery of goods and services. It provides an overview of a variety of key Operation Management issues including scheduling, capacity determination, facility location and layout, distribution and related topics. The use of model-assisted decision making is emphasized. Restriction: Restricted to graduate majors and NDGR majors with a sub-plan of NBA or NBD within the Business School. Max hours: 3 Credits.Schedule:
Semester active fromAugust 21, 2017 to December 11, 2017 / Assignments
Due Saturday by 11:59pm
No Late Assignments
# / Monday
Date / Monday
Topic / Saturday
Date / Quiz, Homework,
Memo
1 / Aug 21 / Introduction & Syllabus / Aug 26
2 / Aug 28 / 1. Forecasting / Sep 2
3 / Sep 4 / No Class / Sep 9
4 / Sep 11 / 1. Forecasting / Sep 16 / Quiz 1
5 / Sep 18 / 2. Linear Programming / Sep 23 / Homework 1
6 / Sep 25 / 2. Linear Programming / Sep 30 / Memo 1, Quiz 2
7 / Oct 2 / 3. Aggregate Planning / Oct 7 / Homework 2
8 / Oct 9 / 3. Aggregate Planning / Oct 14 / Memo 2, Quiz 3
9 / Oct 16 / Exam 1 over Forecasting
& Linear Programming / Oct 21
10 / Oct 23 / 4. Inventory / Oct 28 / Homework 3
11 / Oct 30 / 4. Inventory / Nov 4 / Memo 3, Quiz 4
12 / Nov 6 / 5. MRP & ABC / Nov 11 / Homework 4
13 / Nov 13 / 6. Statistical Process Control / Nov 18 / Memo 4 & Quiz 5
14 / Nov 20 / No Class / Nov 25
15 / Nov 27 / 7. Scheduling / Dec 2 / Quiz 6
16 / Dec 4 / Exam 2 over Aggregate
Planning & Inventory / Dec 9 / Quiz 7
17 / Dec 11 / Group Project Presentations
End of Course:
Individual project reports due by 11:59pm, Monday, December 11, 2017. No late submissions.End of the course is December 11, 2017. Nothing considered after the end of the course.
Grading:
Grades based solely on grade measure performance. Grades are not negotiated.Percentage / Grade / Description / Grade Measures
90 to 100 / A / Excellent / 7 Quiz Assignments @ 10 = 70 points
80 to 89 / B / Good / 4 Homework Assignments @ 20 = 80 points
70 to 79 / C / Competent / 4 Memo Assignments @ 20 = 80 points
60 to 69 / D / Below Average / 2 Exams @ 90 = 180 points
0 to 59 / F / Failing / 1 Project @ 90 = 90 points
No +/- grades. / Total Points = 500 points
The policies and procedures in this syllabus apply to every student.
Each student is responsible to know and comply with all policies and procedures.
General Policies:
Grades based solely on grade measure performance. Grades are not negotiated. No +/- grades.The rounding convention used in this course is: a number, X, with a value 1.5≤X<2.5 is rounded to 2.0 if rounding to the unit digit. This rounding convention will be used for grades, homework, and exams.
Never round during calculations. Only round presentations.
No Curves. No Extra Credit. No Adds. No drops after last exam date. No Incomplete Grades.
Quiz questions, Homework questions, and Memo assignments will be available on Canvas.
Submit quiz answers and homework answers through Canvas by 11:59pm on the due date.
Upload answer to memo assignment only as a PDF through Canvas by 11:59pm on the due date.
No assignment submitted by the due date and time has a grade of zero.
No late assignments accepted.
Exams are in class. Exam grades and exam answers posted on Canvas. Exams returned.
Absence at an exam will result in a zero.
Make-up exam may be taken and the grade will replace a zero.
Make-up exams must be scheduled with me before the end of the course.
Make-up exams are not subject to review. Make-up exams are not returned.
Exams and Make-up exams may be taken only once.
Grades on assignments and exams are posted on Canvas during the course.
Course grade not posted on Canvas but reported to the registrar.
The policies and procedures in this syllabus will be followed in this course and apply to every student.
Each student is responsible to know and comply with all policies and procedures.
Course Design.
There will be Quiz assignments and Homework assignments submitted through Canvas. There will be Memo Assignments submitted through Canvas uploaded as a PDF. Throughout the course there will be in class exams. There will be a project at the end of the course. In addition to lectures, learning resources are available to the student to aid in understanding the material and working the assignments which include online videos found at the website [MDHarper.com], textbook required readings, the Red Book as a reference, and student discussions on Canvas.The Quiz assignment for a topic will be opened at least one week before the assignment is due. The Quiz is designed to cover basic material supported by the learning resources which include online videos found at the website [MDHarper.com]. Before the class period of the week the assignment is due, the learning resources including the online videos should be fully utilized and the Quiz questions should be worked. At the beginning of the class period of the week the assignment is due, unanswered questions about the material, upon which the Quiz questions are based, will be addressed only after the Quiz questions have been worked by the class before coming to class. Questions will be on the material and not the answers to the questions.
The Homework assignment for a topic will be opened at least one week before the assignment is due. The Homework is designed to apply a problem solvingapproachto operations problems. The learning resources which include online videos found at the website [MDHarper.com] are designed to support knowledge of the material but the in-class lectures are designed to support a problem solving approach to work the specific operations problems addressed in the homework. Before the class period during the week the Homework is due, the learning resources, including the online videos, should be fully utilized and the Homework questions should be worked. At the beginning of the class period of the week the Homework is due, unanswered questions about the material, upon which the Homework questions are based, will be addressed only after the Homework questions have been worked by the class before coming to class. Questions will be on understanding the material or applying a problem solving approach and not the answers to the questions.
The Memo assignment for a topic will be opened at least one week before the assignment is due. The Memo assignment is designed to communicate results from a worked operations problem to an outside client requesting the work and to an internal party documenting the approachtaken in obtaining the results. Before the class period during the week the Memo assignment is due, the learning resources should be fully utilized and the Memo assignment should be completed. At the beginning of the class period of the week the Memo assignment is due, unanswered questions about the Memo assignment will be addressed only after the Memo assignment has been completed by the class before coming to class. Questions will be on communicating results as an external response or an internal support document and not a specific answer to the assignment.
Course Material:
Required (Bring to first class period). This is not a textbook The Red Book is lecture supplements.Red Book, Operations Management, 2016 Edition, M.D. Harper, Ph.D.
ISBN: 978-0-982-2980-4-6. The Red Book is available only at the bookstore.
- Required. This is a textbook.
- Operations Management: Sustainability and Supply Chain Management, J.Heizer and B.Render, 12th edition, Pearson. ISBN-13:978-0134130422
.
Prerequisites.
Although there are no prerequisites for this course, this business analytics course will rely on material from operations management, mathematics, and statistics. Knowledge of Excel is a benefit.Reading Material:
The required readings are from the textbook, Operations Management: Sustainability and Supply Chain Management, J.Heizer and B.Render, 12th edition. There will be additional material covered in the lectures not specifically covered in this textbook. The textbook will cover material that will not be covered in the lectures or required for this course. There will also be online material available through the website [ MDHarper.com ]. However, reading assignments out of the textbook are required for each topic. In some cases, specific pages are identified for reading. In other cases, the beginning page number is identified and the following pages are indicated for reading where all the information is valuable for this topic but the lectures will identify which material is necessary for this course. Reading required for each topic.
Topic 1. Introduction.Overview to operations management, Chapter 1, pages 1ff.
Operations strategy, chapter 9, pages 367ff.
Break-even analysis, supplement 7, pages 318ff.
Topic 2. Forecasting.
Forecasting, chapter 4, pages 105ff.
Topic 3. Linear Programming.
Linear Programming, module B, pages 699-728
Transportation models, module C, pages 729-746
Topic 4. Aggregate Planning.
Aggregate planning and S&OP, chapter 13, pages 529ff
Topic 5. Inventory Theory.
Inventory management, chapter 12, pages 487ff
Topic 6. MRP&ABC.
Material Requirement Planning (MRP) and ERP, chapter 14, pages 563ff
ABC analysis, chapter 12, pages 491-493.
Topic 7. Scheduling & Logistics Management.
Short-Term scheduling, chapter 15, pages 599ff
Topic 8. Project Management.
Project management, chapter 3, pages 59ff
Topic 9. SPC & Statistical Quality Control.
Statistical process control, supplement 6, pages 245-259
Topic 10. Quality Management.
Managing quality, chapter 6, pages 213ff
Course Objectives. This course will survey concepts, methods, and strategies commonly used in the management of operations. Recognition of problems, application of techniques, and communication of results are emphasized through lectures, assignments, and exams. The approach to the material in this course will include the progressive objectives of a basic understanding of the underlying concepts of operations, a proficiency in the application of tools to operations problems, an ability to formulate, evaluate, and critique operational strategies, and an exposure to a selection of operations environments. This course should provide a student the capability to independently acquire a workable solution to commonly encountered operations problems or to be an effective leader or contributor in a team effort dealing with operations issues.
Course Structure.
This course contains lectures, reading material, online videos, quizzes, homework, memo assignments, exams, and a project. Course grade is based solely on student’s performance in the grade measures of quiz assignments, homework assignments, memo assignments, exams, and project. Grades are not negotiated. No curves. No extra credit. In calculating course grades, normal rounding conventions are used.The rounding convention used in this course: a number, X, with a value 1.5≤X<2.5 is rounded to 2.0 if rounding to the unit digit. This rounding convention will be used for calculations in this course and especially related to grades, assignments and exams.
Assignments consist of quiz assignments, homework assignments, memo assignments, and a project. All assignments submitted through Canvas. No late assignments are accepted. Answers to assignments posted on Canvas after the due date. Exams given in class and returned after graded. Assignments and exam grades posted on Canvas. Course grade will not be posted on Canvas but reported to the registrar.
In taking this course, each student is responsible to know and adhere to the policies and procedures in the syllabus.
Course Management.
This is not an online course. Class attendance is required. Each student is responsible for the content of each class in the course as well as the required material which includes required readings and online videos.Respectful behavior before, during, and after class sessions is expected which includes refraining from talking during lectures, arriving late, leaving early, use of cell phones, conducting work during lectures, asking inappropriate questions during lectures, or disrupting the learning process during lectures. Respectful behavior is expected during exams which includes refraining from carrying on a conversation with other students or me, listening to music, use of cell phones, or disrupting the exam time for other students.
Collaboration is encouraged. However, each student is responsible to submit work based on their understanding and ability. Collaboration is not required. Lack of collaboration or failure to attend class does not eliminate a student’s responsibility to submit assignments when due. Collaboration can include study groups utilizing external and internal sources. Although groups are not formally organized in this course, study groups organized by the students are encouraged. The only exception to collaboration is exams. No collaboration is allowed on exams.
Communication and Office Hours.
I will be available before and after each class period for students to ask specific questions.I will have office hours from 3:30pm to 4:30pm on Monday and Wednesday in my office #4205 in the Business School Building 4th floor. No appointment is required or made. I will meet with students on a first come first served basis. During office hours, I will not respond to requests such as grading assignments, working your homework for you or with you, giving lectures, or giving out answers to assignments. Office hours are not the only source of help for understanding the material. I expect a student to utilize the multiple sources available in this course in addition to office hours. Respect the time a student has during office hours and do not interrupt. I do not conduct office hours or answer questions about the material between exams or between final exams.
Discussions are provided on Canvas for students to discuss course material. Use the Canvas discussions for asking questions about the course material, answering questions about the course material, organizing study groups, making announcements about study groups, and other communications helpful for learning.
Email should only be used for necessary communication with me that does not include material already stated in the syllabus, announcements made in Canvas, or questions about the material that could be asked through the discussion provided in Canvas. Since accessing the original source is more effective in communications, I will direct you to appropriate sources if necessary. Any student email to me must only be to the email address [ ] and must contain “BUSN 6630, Section #” in the subject area. If this address is not used, I may not receive the email or read the email. I will read and respond to emails Monday, Tuesday, Wednesday, Thursday, and Friday nights after 9pm that have been correctly sent before 9pm.
In summary, I am available in various manners Monday, Tuesday, Wednesday, Thursday and Friday. I am available before and after class to answer questions in person. I am not available other times in person or by email.
Quiz Assignments and Homework Assignments.
Quiz assignments and homework assignments will be assigned and graded. Quiz assignments and homework assignments will be available on Canvas and submitted through Canvas. No late assignments are accepted. Answers to assignments posted on Canvas after the due date.Quiz assignments are based on material presented in the online videos and material available on the website [MDHarper.com]. Quiz assignments are designed as an introduction to a topic and primarily based on the online videos and material. Homework assignments are designed as a progressive learning instrument and based on material presented and discussed in class in addition to the material contained online.
Submit answers to assignments through Canvas. Quiz questions and homework questions will be posted on Canvas at appropriate times during the course. Carefully follow this procedure. Download the questions from Canvas which will be in a Word file. Obtain answers for all the questions. Only when all the answers are ready to submit, submit all the answers only once through Canvas. Each student is responsible to submit answers through Canvas correctly, completely, and on time. Answers may be submitted only once. Assignments submitted will be accepted as an entire assignment and graded as an entire assignment. Once you begin submission, you have only 60 minutes to submit all the answers to an assignment only if all the answers are submitted on or before the due date and time for the assignment. The due date and time are strictly enforced by Canvas. Canvas will not allow submission after the due date and time even during the 60-minute time window. The entire assignment must be submitted on or before the due date and time indicated. No late assignments are accepted. Assignments not submitted have a grade of zero. The answers to the quiz and homework assignments will be posted online after the due date. No partial credit.
Never round during calculations, only round presentations. The rounding convention used: a number, X, with a value 1.5≤X<2.5 is rounded to 2.0 if rounding to the unit digit.
Any grading errors on assignments should be resolved as soon as possible. No corrections to graded material will be made after the end of the course.
Collaboration is encouraged to aid in learning the material but not required. Although collaboration is encouraged, students are expected to perform their own work. The quiz and homework assignments are not intended to be a complete coverage of the material.
Memo Assignments.
The memo assignments are small case studies. I will make available an “Assignment Memo” online at appropriate times that will initiate work from each student. For each assignment memo, a student will submit two memos, a “Response Memo” and a “Technical Memo.” Each memo is limited to only one page. Submit both memos in one PDF file.Design the “Response Memo” for the business environment that effectively communicates a professional response to the party requesting the work in the assignment memo. The response memo shall be succinct but adequate as well as originally composed, professionally prepared, and following a common format. Design the “Technical Memo” to describe the approach and quantitative methods utilized in obtaining the results presented in the response memo. Each memo must be self-contained, complete, descriptive, succinct and limited to one page. Generally, a ‘self-contained’ memo would not reference material in the other memo; a ‘complete’ memo would contain all the content to adequately achieve its objective; a ‘descriptive’ memo would contain a presentation that has literary competency; and a ‘succinct’ memo would not contain superfluous or inappropriate material.
The composition of the memos should reflect their different audiences, objectives, and scenarios as defined in the assignment memo. However, the two memos must correspond. Any item presented in the response memo must be supported in the technical memo. Consider the response memo an external communication document designed for the business environment and the technical memo an internal support document for internal collegial review.
Each memo must be no more than one page in length. Both memos must be submitted together in one PDF file. Submit only two pages, no title page, no attachments, no appendices, and submit only through Canvas. Both memos are required to be composed in a professional manner (typed, dated, etc.) adhering to the following format where the student provides the information in italics.
Response Memo #0
Date: Submission Date
To: Party requesting the work
From: Your name
Subject: Appropriate title
{Content}
Technical Memo #0
Date: Submission Date
To: Dr. Harper
From: Your name
Subject: Appropriate title
{Content}
.
Grading Guidelines: