Building Facilities Cleaning Operations
Service Level Standard
This service covers:- Core cleaning services, including waste removal.
- Scheduled floor maintenance.
- Scheduled ‘Spring Cleaning’
- Specific cleaning requests e.g. carpets, spillage clearance.
The service will be provided during the following times:
Monday to Thursday 7.00am to 3.30 pm,
Friday 7.00am to 3.00pm.
The operational standards:
Daily: Thorough clean daily.
Daily / 2 or 3 Times / Week: Clear rubbish and litter pick daily. Thorough clean once weekly. Spot clean 2 or 3 times per week.
Daily /Weekly: Clear waste daily and litter pick. Thorough clean once per week.
6 Weekly: Floor maintenance of hard floor surfaces.
Periodically/requested: Cleaning, scheduled by the Supervisor, in addition to routine cleaning. A specific list of the cleaning tasks can be obtained from Building Facilities on request. Requests for additional cleaning should be made through the appropriate Supervisor (see below). Cleaning required outside of normal operating hours will be recharged at a fixed cost per hour.
Performance
Aspect / Frequency / % Target RateWCs, hand basins, etc. / Daily / 100
Main entrances, kitchens, common rooms / Daily / 90
Sports facilities, corridors, stairs, medical laboratories / Daily
3 x per week / 80
General Laboratories / Daily
2 x week / 80
Classrooms, lecture theatres, offices / Daily /weekly / 80
Floor maintenance. / 6 weekly / 80
Store rooms, spring cleaning offices during vacations, studios, laboratories, floor restoration, carpets. / Periodically
On request / 90
Our obligation to the customer
1 We will endeavour to meet the target responses given above which are those for which we are budgeted. / 2 We will give a minimum of one week notice of any invasive procedures that will limit or restrict access to an area.3 We will work with you to meet deadlines for specific cleaning request subject to satisfactory notice being given by you. / 4 In the event of any complaint or query you should first contact the Cleaning Supervisor who will try to resolve the problem to your satisfaction If necessary you will be notified of whom you can contact to progress the matter.
5 All operatives will wear a Newcastle University, Building Facilities, uniform whilst carrying out their job role / 6 All operatives will be trained in Health and Safety pertaining to the job role and also to Newcastle University Practical Skills standards
Customer obligations
1 You will allow access at any reasonable time to carry out cleaning operations. / 2 You will provide reasonable notice of any event that requires us to adjust our cleaning schedules3 You will treat our staff with courtesy and respect. / 4 You will provide reasonable notice for any additional service requirement, and will reimburse us for any out of hour’s requirements.
Contact Details
Name / Position / Telephone / EmailJeanette Trewick / Building Facilities Manager / 0191 208 5479 /
Loraine Crowther / Team Leader (Main Campus and Satellite Sites) / 0191 208 5631 /
Heather Willis / Team Leader (Med and Satellite sites) / 0191 208 5949 /
Margaret Wilson / Building Facilities Supervisor (Area B and D) / 0191 208 5557 /
Carol Alderson / Building Facilities Supervisor (Area M) / 0191 208 8096 /
Brian Patterson / Building Facilities Supervisor
B Area buildings:
-Drummond
-Devonshire
-Robinson Library
-Marjorie Robinson
-18 – 24 Windsor Terrace
-North Terrace (Politics)
M Area buildings:
-Centre for Life
-Dove Marine
-Blyth Marine Station
-Team Valley / 0191 208 4929 /
Revised March 2016