TOWNSVILLE DISTRIBUTION SERVICES:
Mail Room
· Campus delivery/collection service for internal and external mail.
· Receipt and dispatch of Australia Post mail.
· Supply of postage prepaid products.
· Dispatch of bulk mail outs.
· Internal mail bag services to Cairns.
· Advice on postal services and products.
· Administration of the University’s Parcel Agreement and International Post Agreement with Australia Post.
POSTAGE PREPAID PRODUCTS AVAILABLE FROM THE MAIL ROOM
EXPRESS POST PREPAID ENVELOPES AND SATCHELS (Delivery the next day within the Express Post domestic network. Prompt delivery to other locations.)
· Express Post Envelope C5 Medium
· Express Post Envelope B4 Large
· Express Post Satchel 500g
· Express Post Satchel 1 kg
· Express Post Satchel 3 kg
· Express Post Satchel 5 kg
PARCEL POST PREPAID SATCHELS (Fixed price delivery by regular post to anywhere in Australia)
· Parcel Post Satchel 500g
· Parcel Post Satchel 3 kg
· Parcel Post Satchel 5 kg
REGISTERED POST PREPAID ENVELOPES (Within Australia)
· Registered Post Envelope DL Regular
· Registered Post Envelope B4 large
REGISTERED POST INTERNATIONAL PREPAID ENVELOPES
· International Registered Post Envelope DL Regular
· International Registered Post Envelope B4 large
Please note that further details about the above and other Australia Post products and services can be found in the Post Guides at: Australia Post
The Post Charges Booklet Guide provides a good summary of available services and products. Limited stocks of the above prepaid products are held at the Mail Room, but please provide at least two weeks notice if you require a large bulk order of a product so that additional stocks can be available when required.
POSTAGE CHARGES
The JCU Mail room operates on a cost recovery basis in relation to postage charges.
Depending on the particular product or service, Australia Post postage charges are levied on the basis of a combination of some or all of the following factors: size; thickness; weight; distance; volume.
Parcels are subject to maximum weight, length and girth restrictions.
Refer to the Post Charges Booklet at http://auspost.com.au/index.html for details or contact the mail room on extension 15272/ 14211.
Note that the University currently receives contract rates for domestic parcels and international post, which will differ from the rates shown in the Post Charges Booklet.
PROCEDURES FOR SENDING MAIL AT JCU TOWNSVILLE
EXTERNAL MAIL
All mail articles being forwarded to an external destination must either:
a) have Australia Post postage stamps attached or a charge code
b) be in an Australia Post prepaid envelope or satchel or
c) be in a pre-printed JCU postage paid envelope, with a current JCU account code and the name of the sending school/unit etc stamped or clearly written on the front of the envelope. (JCU postage paid envelopes are available from JCU’s stationery sole supplier.)
or
d) if wrapped or boxed parcels, have a current JCU account code and the name of the sending school/unit etc. stamped or clearly written on the front of the article. The maximum weight of a mailed parcel is 20 kg. Items over this limit can be forwarded via freight services (enquiries to extension 15272).
Please check that charge codes provided on mail articles are current.
The name of the sending department/unit etc. needs to be stamped or clearly written on each article to assist with the processing of any returned mail, or, if there is any query in regard to the charge code provided.
Any such mail without a charge code provided will be returned to the sender if known. If the sender has not been provided then the item cannot be processed.
INTERNAL MAIL
Internal Mail should be clearly addressed with the addressee’s name and location (dept. /unit etc.).
The Inter-Campus Mail Bag Service (Townsville/Cairns) for internal mail is for the carriage of A4 (or smaller) sized letters only. Larger items are to be forwarded as external mail or through the Freight Service.
SENDING MAIL
Please separate internal, Australian and overseas mail.
Before placing outwards items in the mail tray please bundle separately into charge code mail and all other mail.
INTERNATIONAL MAIL
With the exception of uninsured letters (a letter is defined as weighing no more than 500g, with dimensions up to 36 x26 x2 cm) containing written correspondence or documents only, international articles must have a customs form or declaration attached.
Contact the Mail Room to obtain the appropriate form or prepaid product. You will need to advise the value (under or over $500.00) and whether the article weighs under or over 2 kg.
INSURANCE
Some Australia Post products and services include compensation up to a specific amount for loss or damage of an article. This compensation is payable at Australia Post’s discretion. These products also allow for the purchase of additional insurance, known as Extra Cover. Please refer to the Post Charges Booklet or contact the Mail Room for details.
BULK MAIL OUTS
Contact the Mail Room (extension 15272/ 14211 or to request the required number of trays/boxes. There are trays available for small letters and plastic boxes (“flutes”) for larger items. Advise the size and number of articles to be sent. The Mail room will advise the packing requirements and the trays/boxes will be delivered to your office.
Please separate internal, Australian and overseas mail.
A4 sized items are to lay flat in the tray.
Do not overload trays.
Flutes should be filled no higher than the lower level of the handle slots.
When items are packed, email or to request pick up. Attach a memo advising a current account code and total number of items.
REPLY PAID SERVICE
If a reply paid service is required for mail outs, email or advising an account code and the reply paid address, i.e.:
College / Division /Unit name
Project or contact person’s name
Reply Paid 109
James Cook University, Qld, 4811.
If pre-addressed reply paid envelopes are required, Mail Room staff will forward the appropriate application form to you.
Mail Room contact details: Telephone ext: 15272/14211
Email: or