SERVER TRAINING PATH
SIGN OFF BOOKLET
Name:______Date:______
SERVER TRAINING - SIGN OFF BOOK
ORIENTATION
DISCUSSION - NEW HIRE ORIENTATION GUIDE / TRAINEE / TRAINER1 / THE NEIGHBOURHOOD PIZZERIA
Neapolitan Pizza - Inspiration - Terminology
2 / FAMOSO BRAND PILLARS
Pizza - Atmosphere - Design - Wine | Beer | Cocktails
3 / BRAND VALUES
Leadership - Kaizen - Integrity - Inclusiveness - Love of Life - Hospitality
4 / HOSPITALITY MISSION
Every Guest, Every Time - Service vs. Hospitality
5 / IT'S YOUR BUSINESS | SWEAT THE SMALL STUFF
6 / 3 KEYS TO GREATNESS
1. World Renowned Hospitality
2. Impeccable Image
3. Amazing Food & Drinks
7 / DEVIATION SERVICE | THE 3 A's
1. Acknowledge
2. Apologize
3. Act
8 / FOOD MENU | THE PERFECT PIZZA
HANDS ON - PRACTICE
9 / FILL OUT HIRE PACKAGE
10 / RESTAURANT TOUR
11 / THE PERFECT PIZZA
Visual and tasting of the "perfect" Margherita
HOMEWORK - NEXT SHIFT
12 / · Review Server Training Guide section 1 BEFORE Day 1
· DAY 1 = Floor Shadow '1' (OBSERVATION)
· DAY 1 = Orientation Quiz
DAY 1 - FLOOR '1' | TEACH & SHOW
DISCUSSION - SERVER TRAINING GUIDE (SECTION 1) / TRAINEE / TRAINER1 / HOSPITALITY
Housepitality - Care - Authenticity - Awareness - Knowledgeable
2 / STEPS OF THE GUEST EXPERIENCE
1. Greeting & Seating 5. Expo & Food Running 9. Billing & Payment
2. Table Introduction 6. Quality Checks 10. Farewell
3. 2 Minute Drinks 7. Table Maintenance 11. Table Reset
4. The Food Order 8. Dessert Offer
3 / TOGO | TAKEOUT | PICKUP
4 / CUE SEARCHING | EXPLAINING OUR MENU & NEAPOLITAN PIZZA
5 / TIMING OUR FOOD
· Building Business
· Maintaining Business
· Losing Business
HANDS ON - PRACTICE
6 / ROLE PLAY - TRAINER LEAD
Greeting & Seating - The Food Order - Dessert Offer - Farewell
7 / FLOOR SHADOW 1
Shadow training server on floor through revenue period (OBSERVATION)
8 / TABLET TRAINING - MODULE 1
Complete 'Tablet Training Module 1' after revenue period (10 minutes)
FEEDBACK & QUESTIONS - DAY 1 DISCUSSION
HOMEWORK - NEXT SHIFT
9 / · Review Menu Services info BEFORE day 2
· DAY 2 = Floor Shadow '2' (50% trainer / 50% trainee)
· DAY 2 = Menu Quiz
TESTING
10 / ORIENTATION QUIZ Pass (85%) Rewrite
DAY 1 TRAINER NOTES
DAY 2 - FLOOR '2' | SHOW ME TRAINING
DISCUSSION - MENU SERVICES GUIDE / TRAINEE / TRAINER1 / WHAT IS NEAPOLITAN PIZZA?
2 / KEY INGREDIENTS
'00' Flour - Fior Di Latte - Campania Tomatoes - Extra Virgin Olive Oil - Fresh Basil
3 / THE MENU
- Appetizers - Pizza Rossa - Fire Bread Sandwiches - Feature Menu Items
- Soup - Pizza Bianche - Combos - Sides
- Salads - New World Pizza - Dessert | Gelato | Sorbetto - Kid's Menu
4 / RESTAURANT TERMINOLOGY
5 / FAMOSO ALLERGY PROCEDURE
HANDS ON - PRACTICE
6 / ROLE PLAY - TRAINEE LEAD
Steps of Service - Cue Searching - Neapolitan Pizza
7 / FLOOR SHADOW 2
Shadow training server on floor through revenue period (50% TRAINEE / 50% TRAINER)
8 / TABLET TRAINING - MODULE 2
Complete 'Tablet Training Module 2' after revenue period (10 minutes)
FEEDBACK & QUESTIONS - DAY 2 DISCUSSION
HOMEWORK - NEXT SHIFT
9 / · Review Server Training Guide sections 2 thru 5 BEFORE day 3
· DAY 3 = Floor '3' Reverse Shadow (75% Trainee / 25% Trainer)
· DAY 3 = Server Quiz
TESTING
10 / MENU QUIZ Pass (85%) Rewrite
DAY 2 TRAINER NOTES
DAY 3 - FLOOR '3' | REVERSE SHADOW
DISCUSSION - SERVER TRAINING GUIDE (SECTION 2 THRU 5) / TRAINEE / TRAINER1 / SHIFT RESPONSIBILITIES | TAKING CARE OF THE HOUSE
Section Set Up - Bussing - Daily Duties - Washroom Checks - Atmosphere
2 / SERVER EFFICIENCY | 2 GOLDEN RULES
Full hands in , Full hands out - Consolidate & Prioritize
3 / HOUSE RULES | SERVICE ETIQUETTE & SITUATIONALS
Restaurant Movement - Communication - Opening/Changeover - Product Knowledge
4 / DEVIATION SERVICE
5 / OFFERINGS | IMPROVING THE GUEST EXPERIENCE
· Local Specials
· Famoso Feast
· Kid's Menu/Special
· Gluten Smart Program
HANDS ON - PRACTICE
6 / ROLE PLAY - TRAINER LEAD
Greeting & Seating - The Food Order - Dessert Offer - Farewell
7 / REVERSE SHADOW
Training server shadow trainee on floor through revenue (75% TRAINEE / 25% TRAINER)
8 / TABLET TRAINING - MODULE 3
Complete 'Tablet Training Module 3' after revenue period (10 minutes)
FEEDBACK & QUESTIONS - DAY 3 DISCUSSION
HOMEWORK - NEXT SHIFT
9 / · Review Beverage Services info BEFORE day 4
· DAY 4 = Bar Shadow (OBSERVATION)
· DAY 4 = Beverage Quiz
TESTING
10 / SERVER QUIZ Pass (85%) Rewrite
DAY 3 TRAINER NOTES
DAY 4 - BAR SHADOW| TEACH & SHOW
DISCUSSION - BEVERAGE SERVICES GUIDE / TRAINEE / TRAINER1 / NON ALCOHOLIC BEVERAGES
Fountain Pop - Italian Sodas - Juices - Coffee - Tea - Bottled water
2 / SIGNATURE COCKTAILS
3 / SPECIALTY COFFEE COCKTAILS
4 / BEER
· Draft Selections
· Bottled Selection
5 / WINE
Selection - Fun Facts - Table Service - Corkage
6 / OPERATIONAL DETAILS
Water Service - Tray Service - Coasters
HANDS ON - PRACTICE
7 / BARTENDER SHADOW
Shadow bartender through revenue period (OBSERVATION)
8 / TABLET TRAINING - MODULE 4
Complete 'Tablet Training Module 4' after revenue period (10 minutes)
FEEDBACK & QUESTIONS - DAY 4 DISCUSSION
HOMEWORK - NEXT SHIFT
9 / · Continue to review ALL training materials BEFORE next shift
· DAY 5 = Floor SOLO 2 table section (100% TRAINEE)
· DAY 5 = Rewrite ANY quiz scored under 85%
TESTING
10 / BEVERAGE QUIZ Pass (85%) Rewrite
DAY 4 TRAINER NOTES
DAY 5 - FLOOR SOLO | 2 TABLE SECTION
HANDS ON - PRACTICE1 / SOLO 2/3 TABLE SECTION
Serve 2/3 table section on floor through revenue period
FEEDBACK & QUESTIONS - DAY 4 DISCUSSION
SERVER TRAINING CHECKLIST
⃝ Knows location of Server Opening/Changeover/Closing checklist and how to use
⃝ Can confidently greet and seat a new guest/table
⃝ Can direct guests on how to place a takeout order
⃝ Can confidently perform a take-out order
⃝ Can confidently introduce themselves to a new table
⃝ Can confidently take drink orders with all items on correct seats
⃝ Can confidently take full food orders including Appetizers and Entrees with each coursed properly
⃝ Can confidently assess food quality of all items at expo station before they are ran
⃝ Can properly explain the "Build your own pizza" process
⃝ Can confidently run all food items effectively and efficiently from the expo station
⃝ Has shown ability to have side plates out before any shared items hit the table
⃝ Can time all chits properly and stab on appropriate stabber
⃝ Performs great table maintenance throughout training period
⃝ Knows the appropriate time to perform an item specific quality check to table
⃝ Is able to identify an opportunity for additional drink offerings
⃝ Understands the importance of a Table Refresh in-between courses
⃝ Can confidently make recommendations on coffee or dessert items
⃝ Can confidently split checks
⃝ Can explain 'It's Your Business'
⃝ Can explain 'Sweat the Small Stuff'
⃝ Can explain 'Deviation Service'
⃝ Can explain 'Faces, Table, Action'
⃝ Can explain 'First Time Guest Program'
⃝ Can confidently move an item from one seat to another using the tablet
⃝ Can confidently transfer items or a full check from one table to another
⃝ Understands importance of presenting bill IMMEDIATELY after guests have finished their last item
⃝ Can explain the '10 Step Rule'
⃝ Can redeem a gift card
⃝ Can process a credit/debit payment
⃝ Can properly close out bills on the tablet
⃝ Understands where to bring payment once received and the bill is closed (No money in aprons)
⃝ Understands how to handle all tips
⃝ Can efficiently bus and reset a table within 2 minutes
⃝ Can do a proper roll-up
⃝ Can fold both small and large pizza boxes
⃝ Knows where to find all chemicals for spray bottles and mop water
⃝ Knows how to beautify gelato
⃝ Can effectively perform a washroom check and full washroom clean
⃝ Displays confidence carrying a tray
⃝ Can properly carry three plates
⃝ Can confidently explain why we refer to it as Gluten Smart
END OF TRAINING - TRAINEE/TRAINER NOTES
TRAINEE COMMENTS:
MANAGER COMMENTS | FOLLOW UP REQUIRED:
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TRAINEE SIGNATURE MANAGER SIGNATURE
FAMOSO INC. Server Training Outline
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