2016 Arizona APCO NENA Annual State Training Conference – Schedule of Events

Tuesday 9/6
07:30 / Registration Open (Ballroom Foyer)
08:00-12:00 / Pre-Conference Course – Below 100 for Dispatchers and Call Takers (Xavier)
Wednesday 9/7
08:00 / Registration Open (Ballroom Foyer)
09:00 / Conference Opening / Welcome (Palm Ballroom CF)
·  Presentation of Colors – Tempe Police Honor Guard
·  National Anthem – Elena Rogers
·  Welcome Message from President – Jeffrey Jennings / Yavapai County Sheriff’s Office
·  NENA Update Monica Million, ENP. NENA Western Director
09:20 / Annual Awards Ceremony – Jeffrey Jennings & Monica Million
Keynote Speaker / Supersession - Loretta Haddock
11:00 / Vendor Hall Open – Exclusive Hours (Palm Room ABDE)
Lunch Provided
ROOM / JOSHUA / XAVIER / DOLORES
14:00-14:50 / Dispatch Liability
Kristen Molander
Mesa PD / APCO/NENA QA/QI Standards – Upgrading your PSAP’s Program
Eric Parry
Utah Communications Authority / Frequencies: Paddling the Waters of FCC Licensing
Jim Long
Northwest Fire District
15:00-15:50 / ¡Ay Caramba! Understanding Language and Cultural Barriers on 9-1-1 calls
Nathan Nunez
LanguageLine Solutions / APCO Standards Development – Be Part of the Movement
Daniel Morelos
Tucson Airport Authority / Cloud-based Solutions for Your PSAP; What you need to know
Floyd Griffin
NICE Systems
16:00-16:50 / Vicarious Trauma: Tips to Empty Your Bucket!
Monica Million
Grand Junction Regional Comm / One Minute Counsels and Praises
Kristen Molander
Mesa PD / The Technology of NG9-1-1
Tony Bardo
Hughes, Government Solutions
17:00-18:50 / Cocktail / Hors D’oeuvres Mixer (Courtyard East)
Thursday 9/8
08:00 / Registration Open (Ballroom Foyer)
ROOM / JOSHUA / XAVIER / DOLORES
09:00-09:50 / Why People Die in Fires
Gary Galasso
Priority Dispatch Corp / Germ Warfare in Dispatch – Your Dirty Little Secret
Jenny Mason
CCS / Regional Communications Interoperability in the Phoenix Region
Ron Parks
Chandler PD
10:00-10:50 / Back to Basics: Customer Service
Tanya Harris
Mesa PD / “One Minute to Dispatch”: Fact vs Myth
Gary Galasso
Priority Dispatch Corp / Time to modernize your PSAP…now what?
Matt Gawin
Russ Basset Corporation
11:00-11:50 / Is the Fire Dispatcher the First Incident Commander?
Gary Galasso
Priority Dispatch Corp / Minimum Training Standards
Karen Sutherland
Scottsdale PD / FirstNet & NG9-1-1
Mike Worrell
FirstNet
12:00-13:50 / General Membership Meeting – Luncheon (Palm Ballroom CF)
State of Arizona 9-1-1 Update – Barbara Jaeger
14:00-14:50 / Journaling Trainees to Success
Christine Pantoja-Young
Mesa PD / Training Fire & EMS Dispatchers
Chris Hove
Tucson FD / Current Perspective of Sitting Developing a Culture of Movement in the Workplace
Quint Andrae
Watson Dispatch
15:00-15:50 / Let’s Manage Trauma Exposure Before it Manages Us – Part I
Jan Myers
First Responder Wellness Consultants / Developing an Instruction Plan
Melissa Engstrom
Casa Grande PD / Lights, Camera, NG9-1-1!
Diana Gijselaers
Airbus-DS Communications
16:00-16:50 / Let’s Manage Trauma Exposure Before it Manages Us – Part II
Jan Myers
First Responder Wellness Consultants / Positivity in a Negativity Environment
Tonia Rogers
Tolleson Police Department / The Use of Tuned Propagation Modeling in Public Safety Site Placement
Dan Mieszala
Centerline Solutions
Friday 9/9
07:30 / Registration Open (Ballroom Foyer)
08:00-17:00 / Post-Conference Course – Telecommunications Best Practices for Missing & Abducted Children (Palm Ballroom B)