April 29, 1999

IL NUMBER – PTP:00116

“TELECOM MANAGER”

Company Name

ADDRESS INFO 2

CITY STATE ZIP

It’s important that you read this letter and act upon the information it contains, as the operation of your Lucent Technologies phone system may be affected.

Dear CLASSIC Mail Customer,

As you may know, the date change to the Year 2000 can potentially impact all computers, including computer-based Lucent Technologies business communications systems. Lucent Technologies is committed to providing information regarding the Year 2000 date change.

Our research shows that the CLASSIC MailÒ Voice Mail system is not Year 2000 Compliant, but we have a simple set of administrative steps you can follow to keep your product functioning as the date changes to January 1, 2000.

If you have our CLASSIC MAIL system, then after December 31, 1999, your product will exhibit the following effects with regard to the handling of calendar dates:

·  The clock/calendar chip will no longer track the “year component” of the date correctly.
If you use the system administrator feature to play/set the time, you will hear “Jan 1 1990 RINGS”.

·  The clock/calendar chip will not operate in the leap year mode. As Year 2000 is a leap year, and the system indicates 1990, February 29 will not be recognized as a valid date.

·  The Business Hour Schedule processing will be on the wrong day of the week.


To eliminate the Year 2000 effects described above, and keep your CLASSIC MAIL system functioning as the date changes to January 1, 2000, perform the following steps:

  1. On Saturday, 1/1/2000, set the CLASSIC MAIL date attribute to January 1, 1992, by logging into your Administrator’s mailbox (with password), select ‘9’ for Administration, (followed by your Administration password), select ‘5’, then ‘3’ for date and time. Enter the 6 digit date in the format ‘010192’. If the time is correct hit ‘#’, if incorrect enter the 4 digit time. (Remember that the CLASSIC MAIL system does not refer to the year when announcing message information, so the 1992 setting will not be evident to users);

2.  If you use different day of the week business hour greetings, change your Business Hour Schedule following the revised day of the week numbering, per the table below:
(Note: See Chapter 8 in the CLASSIC MAIL System Reference Guide for more information about Business Hour Schedule processing)

Prior to January 1, 2000 / On January 1, 2000 and after:
1 / Monday / 5
2 / Tuesday / 6
3 / Wednesday / 7
4 / Thursday / 1
5 / Friday / 2
6 / Saturday / 3
7 / Sunday / 4

1.  If it is not convenient for you to perform these steps on January 1, Step 1 must be adjusted according to the following note. For example, if you set the time and date on Monday, January 3, 2000, then for Step 1, set the CLASSIC MAIL date attribute to ‘010392’.

CLASSIC MAIL will operate properly in this mode until its clock/calendar chip again reaches the year 2000 threshold, which would be calendar year 2008, at which point you will need to repeat these instructions starting at Step 1. Please retain this information with your system documentation in order to implement the necessary steps to reset the Time and Date.

This may also be a good time to consider upgrading your voice messaging system to one of our new feature-rich, productivity-enhancing, solutions. Through December 31, 1999, we are offering special discount incentives and financing programs to ease your transition and make it more affordable.

If you would like to explore these options and benefits, speak to your account representative, or call

1-800-784-6104 to arrange a free consultation.

As always, we thank you for using Lucent Technologies products and services, and look forward to providing you with communications solutions that best meet your business needs.

Sincerely,

Original Signed By: Jeff Wiessler

Jeff Wiessler

Year 2000 Program Director

Lucent Technologies - Business Communications Systems

This document contains both “Year 2000 Statements” and “Year 2000 Readiness Disclosures” as defined in the Year 2000 Information and Readiness Disclosure Act, Pub. L. No 105-271, 112 Stat. 2386 (1998), and is subject to certain protections under that act.