Avaya IP Office 500 V2- Essential Edition, Preferred Edition, Advanced Edition

This guide reflects maximum amounts of each item.

All items may not be used at the same time.

  • Maximum Capacity:
  • 144 Analog Trunks
  • 8 PRI or T-1 Circuit
  • 128 SIP Trunks
  • Up to 384 Digital Phones
  • Up to 384 Single Line Devices
  • Up to 384 IP Phone Extensions
  • Up to 384 Nortel Phones
  • Up to 384 SIP Extensions
  • Up to 12 External Expansion Modules
  • Caller ID built in on all lines
  • 6 Port Voicemail
  • Up to 128 Party Conference Bridge (Maximum of 2- 64 Party Conference Calls)
  • Network up to 32 sites with 1000 total users
  • Remote Programming through High Speed Internet
  • Compatible Digital Phones
  • 1400 Series- 1403, 1408, 1416, BM32
  • 9500 Series- 9504, 9508
  • Norstar M Series Phones- M7324, M7310, M7208, M7100
  • Norstar T Series Phones- T7316e, T7208, T7100, T7406e
  • Norstar Audio Conference Unit
  • 5400 Series- 5402, 5410, 5420
  • 4400 Series- Compatible with External Expansion Modules only
  • Compatible IP Phones
  • 1600 Series- 1603, 1608, 1616, BM32
  • 9600 Series- 9608, 9610, 9611, 9620, 9620C, 9621G, 9630, 9630G, 9640, 9640G, 9641G, 9650, 9650C
  • Nortel 1100 Series IP Phones- 1120E, 1140E, 1150E, 1100 Exp
  • Nortel 1200 Series IP Phones- 1210, 1220, 1230, 1200 Exp
  • 5600 Series- 5602, 5610, 5621
  • Other Compatible Phones
  • Single Line Telephones
  • Supports Message Waiting Indicator to SLT
  • Feature Enhancements:
  • SIP Trunking Enhancements- Transparent Fax over G.711
  • Multi-Site Networking Option
  • Centralized Primary Voicemail- Preferred Edition (Minimum)
  • Immediately Fail over to Backup Voicemail at secondary site- Preferred Edition (Minimum)
  • Back up Voicemail will contain same configuration, greetings, voicemails, etc.

User Productivity Licenses:

  • Mobile Worker-
  • Delivers one number access to mobile phones with call control as if they are in the office
  • Ability to Twin your desk phone and cell phone to simultaneously ring cell phone with caller ID information passed to mobile phone
  • Additionally place a call on hold, transfer to another extension, set up conference calls and listen to voicemail messages
  • Make calls from your mobile phone showing the caller ID of the IPO phone system, rather than your cell phone number
  • When used with Preferred Edition you may record your conversations and use Text to Speech
  • Includes Onex Portal Application on smart phones for quick access to features. Compatible phones include Symbian Single Mode Version 4.0, Windows Mobile Version 5.0 & 6.0
  • Tele Worker-
  • For employees who work from home full time
  • Set presence and see presence of other users and send Instant Messages
  • Includes Video Softphone license, and call control phone from desktop
  • Calls can automatically transfer to a PSTN line if the internet goes down
  • Includes Onex Portal license for easier access to features and call control from PC, while being used with softphone or IP hardphone
  • PC call control features include click to dial, transfer, hold, and access to hundreds of speed dial numbers
  • Conference Call Control- add, drop, record conference, mute and un-mute
  • Includes access to Door Phone/ Opener control
  • Separate Call History Logs for- All Calls, Incoming, Outgoing, Missed, and calls to voicemail
  • Access to IP Office Directory as well as a Personal Directory of speed dials
  • Inbox on PC for access to voicemail to email and voicemail call control
  • Office Worker-
  • For employees who are primarily office based who would like call control from their PC
  • Set presence and see presence of other users and send Instant Messages
  • Includes Onex Portal license for easier access to features including click to dial, transfer, hold, and access to hundreds of speed dial numbers
  • Conference Call Control- add, drop, record conference, mute and un-mute
  • Includes access to Door Phone/ Opener control
  • Separate Call History Logs for- All Calls, Incoming, Outgoing, Missed, and calls to voicemail
  • Access to IP Office Directory as well as a Personal Directory of speed dials
  • Inbox on PC for access to voicemail to email and voicemail call control
  • Power User- All features of Mobile Worker, Tele Worker, Office Worker
  • Customer Service Supervisor- (Advanced Edition)
  • Set alarms for internal and external calls
  • Run Manual or Scheduled call reporting on Customer Service Agents
  • Wall boards to monitor calls in Real Time
  • Customer Service Agent- (Advanced Edition)
  • Designed for ACD Group Agents
  • Gives the agent the ability to see his/her own performance daily with real time reports
  • Receptionist Soft Console-
  • For a busy Receptionist for needs access to high levels of call control through her PC, while still using a hard phone to answer calls
  • Up to 4 SoftConsoles can be licensed on a single IP Office system
  • Through the Receptionist Onex Portal, she can control phone through computer by dragging and dropping to transfer a call, see who is on the phone with Presence settings, see how long a caller has been on hold, and see which users have a voicemail message waiting
  • She can also deliver more information to users by transferring calls with message delivered on display of the user’s phone (i.e., angry customer, customer with order, priority caller, etc.)
  • She can also see information on call queues such as how long a caller has been on hold in a queue and she can pull a caller from the queue
  • Up to 8 queue groups can be configured and labelled for a specific hunt group
  • Display a script on her screen that she can read to answer the phone for different types of callers
  • ideal solution for a centralized receptionist who needs to see the status of callers at other sites with up to 10 tabs with 100 icons on each page for user status = 1000 users
  • Voicemail: Essential Edition
  • Resides on SystemSD Card with Essential Edition
  • Upgrade to Preferred or Advanced Edition- Requires a PC
  • 40 Auto Attendant
  • 4 Modes- Day, Night, Lunch, Break
  • 2 Ports of voicemail includes 15 Hours of Storage
  • 4 Ports of voicemail include 20 Hours of Storage
  • 6 Ports of voicemail include 25 Hours of Storage
  • Up to 1000 Mailboxes
  • Comes with 2 ports, expandable up to 6 ports
  • Voicemail must be programmed through the computer
  • Voicemail to email built in with sync to Blackberry
  • Dial by name directory built into voicemail
  • Basic Call Queuing
  • Visual Voicemail through softkey integration
  • Fax tone detection
  • Voicemail: Preferred Edition
  • All Features of Essential Edition
  • Requires Dedicated PC
  • Up to 40 Ports with license upgrade
  • Recording time based upon PC size, 1 MB per minute
  • Centralized Voicemail Option
  • Call Recording may be preset or enabled instantly
  • Call recording can be stored in central database
  • Maximum recording length of 60 minutes
  • Call Queuing Announcements with estimated call waiting time
  • Meet me conferencing with PIN number access
  • Add people to conference bridge when needed
  • Assign DID number to conference bridge
  • Whisper Announce
  • Cascaded Out calling
  • Text to Speech Ability
  • Campaign Manager- gathering of information from inbound calls such as spoken answers, answers can be retrieved by agent
  • Voicemail: Advanced Edition
  • Requires purchase of Preferred Edition
  • All Features of Essential and Preferred Edition
  • Record calls to a dedicated storage facility that can be searched and replayed via Contact Store
  • Integration with 3rd party IVR software- customers can check status of orders, route calls through auto attendant, customers can complete survey information
  • Agent Monitoring and reporting via Customer Call Reporter
  • web based tool with real time monitoring
  • Calls can be tracked cradle to grave (even when calls are transferred to another employee, you can hear entire recording)
  • Supports up to 150 agents, 30 supervisors, 1 administrator
  • Set alarms for internal and external calls
  • Run Manual or Scheduled call reporting

Here are some of the highlights of Release 8:

  • Supports IP500 V1 or V2
  • One SD Card for all Versions- Basic Mode, Partner Version
  • Upgrade with license to Essential, Preferred or Advanced Edition
  • Avaya IP Office Web Manager: System Management via Web Browser
  • Supports the following web-browsers:
  • Firefox
  • Internet Explorer
  • Safari
  • Chrome
  • New Hardware: (Preferred Edition Only)
  • UC110 Unified Communications Module
  • Requires a slot in Main Cabinet
  • Supports Preferred Edition without Server
  • Supports User Productivity Packages
  • Supports Mobility Server
  • Basic Edition, Partner Mode- V2 Cabinet only
  • Upgrade to Essential Edition with Keycode
  • Mobile Worker (Mobile Twinning) not supported, requires upgrade to Essential Edition
  • No new feature enhancements with the exception of the voicemail
  • Voicemail Enhancements:
  • Intuity Audix Commands
  • Call Screening
  • Allow System Administration while Users are on a call
  • Essential Edition
  • Requires a keycode to upgrade from Basic Mode
  • Comes with Mobile Twinning Feature for all users (requires SIP Trunks or PRI)
  • Comes with the ability to have 2 remote workers - requires VCMs, does not require VPN or IP Endpoint License (9600 series Phone)
  • Anything more than 2 remote workers requires an IP endpoint license- and maybe used for 1600 or any other IP Phone that requires VPN router
  • Coaching Intrusion, Silent Intrusion and Whisper
  • Preferred Edition
  • Requires Dedicated PC, Server or UC110 Module
  • Requires purchase of Essential Edition License
  • Required Keycode to use Office Worker, Teleworker or Power User Productivity Licenses. If a customer with User Productivity License upgrades to Release 8.0 and does not have Preferred Edition, they must purchase this license in order to keep the User Productivity Licenses. Otherwise they will no longer work.
  • Required for Multi-Site Networking at minimum of 1 site even if Centralized Voicemail is not required
  • Multi Time Zone Support
  • Text to Speech for Linux
  • MAPI Exchange Integration on Linux
  • Call Screening
  • Advanced Edition
  • Agent Monitoring and reporting via Customer Call Reporter Updates for 8.0
  • Avaya one-X Portal for IP Office: Agent Control Gadget, World Clock Gadget
  • System Talk Time Report Enhancements
  • APF- Agent Productivity Factor (Agent Time Card Report)
  • 15 & 30 minute reports for Call Summary Report and Call Detail Report
  • Custom Reports
  • Mobility Application Enhancements for Andriod Platform
  • Requires Preferred Edition License
  • Mobile Twinning Applications for Andriod Mobile
  • Instant Messaging and Presence
  • Visual Voicemail with playback and delete options
  • Corporate Directory Access
  • Visual Conference Control- Invite, Mute, Unmute, Disconnect, Lock, Unlock
  • Call Screening
  • Integrated Dialer with native mobile contacts
  • Geo-Location Services- Presence based on GPS location and Maps Contacts
  • Android Home Screen Widget- summary of outstanding events such as IM Messages, new Voicemails, conference participants entry/ exits
  • iPhone and Blackberry support coming soon
  • Salesforce.com Integration:
  • Avaya IP Office Plug In for Salesforce.com
  • Provides additional call control for Salesforce.com phone to:
  • Make an outbound call
  • Receive an incoming call
  • Hold a call
  • Blind Transfer
  • Requires Office Worker, Teleworker or Power User License
  • User Productivity License Upgrade:
  • Teleworker- Video Softphone
  • Upgradable to Power User
  • Up to 6 way video conference bridge
  • Supported on Apple Macintosh PCs (English Only)
  • Mobile Worker- also upgradeable to Power User
  • Presence and IM Service
  • Calendar Mining Feature
  • Integrates with external applications such as GoogleTalk
  • The purchase or use of the following User Productivity Licenses requires Preferred Edition- Office Worker, Teleworker, Power User
  • Mobile Worker and Receptionist SoftConsole will work with Essential Edition
  • IP Office DECT R4 (See Highlights on Page 20- 21 of IPO R 8 Product Update PDF)
  • New IP DECT Gateway- with new Digital DECT base stations connected to an IP DECT Gateway
  • Up to 16 Digital Base Stations can be connected to an Avaya IP DECT Gateway
  • Up to 2 IP DECT Gateways supported per IP Office
  • New IP Base Stations

Avaya IP Office Release 8.0 Service Pack Q1 update:

  • Available as of 4/9
  • UCM- replaces UC110
  • Linux based module
  • Supports up to 59 user and 20 voicemail ports
  • Single slot in main cabinet
  • Not tied to Microsoft or linux updates & licensing
  • <30 minutes to install
  • List price $2995 with preferred edition license
  • IPO Applications Server
  • Linux based sourced server
  • Supports up to 250 user and 40 voicemail ports
  • Ships with linux OS and applications sw images
  • Scales to full capacity of IP Office: 384 user
  • Service Pack Q2: Iphone Support for Mobile Twinnng (May) Blackberry is a BIG Maybe
  • 9608, , 9621g, 9641g all fully supported on release 7, last service pack, and 9611g IP Office with R 8, Q1 service pack