Resume

Nasir Ali
10/5 Srinivasapuram, Chrompet

Chennai-44

Cell: 8807218996 / 9962723883

Objectives

To hold a position of responsibility in an organization with an opportunity for the growth of the organization along with having a long term relationship and to conduct myself in such a manner so as to uphold the dignity of the profession.

Summary of Experience

  • Possessing two years of vast experience in the field of Computer Hardware & Networking where Planning, Implementation, Administration and troubleshooting are involved with multiple platforms of OS viz., ESXI,VMware Workstation, Microsoft Windows XP, 2003, 2008, Windows 7.

Education

Diploma in Computer Hardware-2010 (MHIT) Mumbai

BCA from KSOU University – Mysore 2015

Technical Skills

Oral and Written communications, Active Directory, Network Monitoring Tools, Microsoft Office suites, Internet Explorer, Fire fox, Workstation Setup, PC & Laptop Repair & Troubleshooting, Remote Desktop, Dame ware, Adobe Acrobat.

Hardware

  • Installation of Windows 98/2000/XP/vista/2003/2008.
  • Assembling and disassembling of Hardware components.
  • Installing printers, scanners, hardware drivers.
  • Troubleshooting of Operating system such as WIN 98, WIN 2000, WIN XP and WIN 2003.
  • Installation and Configure of different Peripherals such as Hard disk,

Card, NIC Card, Printers,

Employment History

2010 Sep to 2011 March, in Computer Warehouse (PKD) IT Computer Hardware Engg.

Cortex InfoTech Bangalore

System Administrator, April 2011 – March 2012

  • Responsible for support of a large number of desktops, laptops, printers, and peripherals, along with a wide variety of software including word-processing, spreadsheet, database, emulation, and e-mail packages.
  • Provide first and second level remote support, telephonic technical support to corporate and field office personnel for computer hardware, software, and networks. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations.
  • Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation.
  • Reduced stress levels of end users by adopting a cooperative attitude and positive approach to every task and assignment.
  • Provide Level I and Level II support for MS Office, Windows, LAN.
  • Maintained excellent client relations and service based on outstanding communication, technical efficiency and problem-solving skills.
    Provide network support, software development and related services in a help desk setting.
  • Collected frequently asked questions and wrote formal answers to ensure accuracy of responses and consistency with other Help Desk personnel.
  • Responsible for taking regular system backups and restoring process.
  • Installed various software packages using Remote Installation services and manual configuration.
  • Personally provided technical support and training for up to 40 users.
  • Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.
  • Created a systematic method that improved trouble ticket processing time from one week to within several hours.
  • Created and edited documentation for installation and training manuals.
    Migrated users from Windows 9X to Windows 2000 professional and Windows XP
  • Worked on Symantec product: Installing, updating the data’s on client machines.
  • Worked on Active Directory: Creating users, deletion of users, creating OU’s.
  • Worked on Networking Monitoring Tool: Net Support Manager (Perform remote support and management on multiple systems simultaneously over a LAN, WAN and the Internet with this PC remote control software.)
  • Worked on E-mail Web Server: AA mail server. Creating/deletion e-mails id’s. Created distributed e-mail groups
  • Worked on VOIP (Voice Over IP)VICIDIAL NOW.
  • Installing and configuringVoIPSoftware’s like Express talk, X-lite software’s in Windows Xp.
  • Recording the calls and maintaining the Track of all the calls.
  • Worked on D-LINK Wireless router: Configured for 4 systems.
  • Worked on Backup Tool: StellarBackup – It can recover deleted files from hard drives, floppy disks, zip drives, USB external drives, and more.
  • Installing, configuring and troubleshooting Printers.
  • Applying operating system updates, patches, and configuration changes.

CURRENT ORGANISATION

As SYSTEM ADMINISTRATOR working from March-12 to till date in ISBR Business School Chennai

ROLES AND RESPONSIBILITIES
  • Installation of Hardware device For Desktop, Server & Network Setup.
  • Computer assembling and maintenance.
  • Fault finding & trouble shooting of Monitor, SMPS, Mother Board and all sorts of

Hardware components.

  • Configure security settings or permissions for users and groups.
  • Installation, Assembling, Disassembling, Hardware Implementation.
  • Assists in the planning, design, documentation, and implementation of various

systems to include desktop PC’s, servers, network equipment, and software

applications.

  • Configuration and testing of any new hardware and software.
  • Weekly update the IT infrastructure and Hardware Requirement details to the

Manager.

  • System upgrades and maintenance including replacing hard drives, NIC cards and

memory upgrades.

  • Adding, removing, or updating user account information, resetting passwords,

etc.

  • Hardware installation, testing, cleaning, troubleshooting, repair and maintenance.
  • Applying operating system updates, patches, and configuration changes.
  • Ensuring that the network infrastructure is up and running.
  • Responsibility for documenting the configuration of the system.
  • Every day checks OS Health status (Disk Usage, CPU and Memory Monitoring).
  • Every day monitoring Network Connectivity, Hardware Health Status.

Performing Answer to technical queries, Monitor system performance, System performance tuning

Assets

  • Hardworking, Self-confident, meets deadlines on task entrusted and ample analyzing capacity.
  • Takes Initiative and no additional directions are required once work is explained and assigned.

Hobbies

  • Playing cricket, Reading Books, Net Surfing.

Personal Details

Father Name:Noor Ahmed

Date of birth:20th Feb 1990

Permanent Address :Village: usman nager

P.O. Narkhera. Dist: Rampur. (UP)

Languages Known:English, Hindi & Urdu.

Declaration:

I here by declare that the above-mentioned information is correct up to my knowlwdge and I bear the responsibility for the correctness of the above-mentioned particulars.

Date:

Place: Chennai(A Nasir)