Tapescripts. 1, 2, 3, 4, 5 and r1.

UNIT ONE

ts 1.1/1

Allan: Good morning, I’m Allan.

Hattie: Good morning, Allan, my name’s Hattie.

A: Pleased to meet you, Hattie.

H: Pleased to meet you, Allan; how are you?

A: Fine thanks, and you?

H: Very well thanks!

ts 1.2/3

a) I’m e) It’s

b) You’re f) We’re

c) He’s g) They’re

d) She’s

ts 1.3/4

Jake: Hi, Allan, I’m Jake.

A: Hello, Jake, nice to meet you.

J: And you. This is Steve.

S: Hello, Allan. Are you the new accountant?

A: Hello, Steve, yes I am. How are you?

S: I ‘m ok, and you?

A: Very well thanks.

ts 1.4/5

Gita: Hi, what´s your name?

Allan: Hello, I´m Allan. What are your names?

G: I ´m Gita and this is Debbie

D: Hi Allan, where are you from?

A: I ´m from Ireland, and you?

D: I’m from the Canada and Gita ´s from India.

A: And what ´s his name?

G: David. He’s the company receptionist.

A: Is he from India too?

D: No, he´s from Pakistan.

ts 1.5/8

a department manager; a secretary; an administrative assistant; a receptionist; an IT technician; a trainee; an accountant

ts 1.6/9.A

This is Hattie Jones. She’s the department manager. She’s 35 years old, single and she’s Australian. Her email address is: . Her phone number is: 523 671498.

ts 1.7/9.B

This is David Patak. He’s the receptionist. He’s 28 years old, married and he’s from Pakistan. His email address is: . His phone number is 523 449600.

ts 1.8/9.C

This is Debbie Stoker. She’s an IT technician. She’s 41 years old, divorced and she’s Canadian. Her email address is: . Her phone number is 523 082217.

This is Steve Mayo. He’s a trainee. He’s 19 years old, single and he’s British. His email address is: . His phone number is: 523 289334

ts 1.9/13.B

oh, one, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, thirty, forty, fifty, sixty, seventy, eighty, ninety

ts 1.10/13.C

thirteen, thirty; fourteen, forty; fifteen, fifty; sixteen, sixty

ts 1.11/13.D

twenty eight, thirty five

ts 1.12/13.E

twenty one, forty three, fifty six, sixty seven, eighty nine

ts 1.13/13.F

five two three (pause) double four nine six double oh

ts 1.14/13.G

eleven; fifteen; seventy; twenty four; forty; sixty six; eighty seven; nineteen

ts 1.15/13.H

eight; twelve; fifteen; thirty three; forty; fifty five; sixty two; eighty one

ts 1.16/14.A

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

ts 1.17/14.B

/eɪ/ say, /iː/ he, /e / pen, / aɪ/ my, /əʊ/ go, /u:/ you, /ɑː/ car

ts 1.18/14.D

A, H, J, K

B, C, D, E, G, P, T, V

F, L, M, N, S, X, Z

I, Y

O

Q, U, W

R

ts 1.19/14.E

N U R S E C A R E T A K E R S C A N N E R K E Y B O A R D C A N T E E N

S T O R E R O O M B U S Y L A R G E

ts 1.20/17

a) The clients surname is Ludlow L U D L O W

b) The order number is XS-527819

c) She’s 15.

d) The company is Squire Plastics S Q U I R E space P L A S T I C S [deletreando]

e) Their phone number is 0110 495 3266

f) They want 30 units

g) There are 17 trainees

h) His email address is R I C K underscore G R I F F at T T R A V E L dot com [deletreando]

ts 1.21/18.B

a) This container is from China.

b) These orders are for Morocco.

c) These boxes are from Brazil.

d) This order is for France.

e) These orders are for Japan.

f) Gita’s from India.

g) Hattie’s from Australia.

ts 1.22/19.B

England, English; Ireland, Irish; Poland, Polish; Scotland, Scottish; Sweden, Swedish; Turkey, Turkish; The United Kingdom, British; Australia, Australian; Belgium, Belgian; Brazil, Brazilian; Canada, Canadian; India, Indian; Italy, Italian; Russia, Russian; Saudi Arabian, Saudi Arabian; The USA, American; Germany, German; Morocco, Moroccan; China, Chinese; Japan, Japanese; Portugal, Portuguese; France, French; Greece, Greek; Pakistan, Pakistani; Switzerland, Swiss; Thailand, Thai; The Netherlands, Dutch

ts 1.23/24.A

a) Open your books and go to page 53.

b) Look at the board.

c) Work in groups.

d) Turn off your phone.

e) Work in pairs.

f) Stand up.

ts 1.24/24.B

a) Fill in the gaps in exercise B.

b) Listen and repeat.

c) Listen and check.

d) Don’t write.

ts 1.25/25.B

1. What is ‘mesa’ in English?

2. Can you repeat please?

3. Can you spell it please?

4. I don’t understand.

ts 1.26/26.B

1. chair 2. computer 3.desk 4. drawer 5. printer 6. phone 7. pencil 8. key 9. mouse 10. file

UNIT TWO

ts 2.1/1.A

sales and marketing; human resources; finance and accounts; IT.; orders and despatch; administration; customer service

ts 2.2/2

Hattie Jones is the manager of the Orders and Despatch department.

Alex Samuels is the manager of the Finance and Accounts department.

Sue Lomax is the manager of the Administration Department.

Harry Brown is the manager of the I.T. department.

Adam Carver is the manager of the Human Resources department.

Caroline Lo is the manager of the Sales and Marketing department.

Daniel Cook is the manager of the Customer Services department.

ts 2.3/3.A

Who’s Harry? He’s the IT Manager.

Who’s Sue? She’s the Administration Manager.

ts 2.4/5.A

pay roll clerk; recruitment consultant; software engineer; key account manager; packager; graphic designer; complaints manager

ts 2.5/5.B

I’m Julie Appleby, customers call me or write to me when they have a complaint.

I’m Nathan King, I’m responsible for paying employees’ salaries.

I’m Sophie Buskirk and I work in the packaging room, preparing goods for despatch.

I’m Karen Long, department managers consult me when they want to recruit new staff.

I’m Pat Dudley, I work in the IT department with software.

I’m Don Pawlik and I design images for the company’s advertising and marketing campaigns.

I’m Brian Smith and I’m in charge of important clients’ accounts with the company.

ts 2.6/7.B

Until 12.00 noon is the morning.

12.00 until 5.00pm or 6.00pm is the afternoon.

After 5.00 or 6.00pm is the evening.

ts 2.7/8.B [deletreando]

S U N D A Y, M O N D A Y, T U E S D A Y, W E D N E S D A Y,

T H U R S D A Y, F R I D A Y, S A T U R D A Y

ts 2.8/9.A

It’s 2 o’clock. It’s quarter to 3. It’s half past 9. It’s 20 past 4.

It’s quarter past 6. It’s 25 to 8.

ts 2.9/10.A

January, February, March, April, May, June, July, August, September, October, November, December

ts 2.10/10.C

first, second, third, fourth, fifth, sixth, twentieth, twenty first, twenty second, twenty third, twenty fourth, thirtieth

.

ts 2.11/10.D

The third of August twenty thirteen.

ts 2.12/12.B

I’m not; You aren’t; He isn’t, She isn’t, It isn’t; We aren’t; You aren’t; They aren’t

ts 2.13/17

Conversation 1

DavidGood morning; MN Global Access Ltd. Can I help you?

EmilyHello. Can I speak to Hattie Jones, please?

DavidWho’s calling please?

EmilyYoung man, this is Hattie’s mother! (annoyed because David doesn’t recognize her)

DavidOh, I’m sorry Mrs. Jones. I’ll put you through/ pass you. (apologetic)

Conversation 2

Gita Extension 546; Ms. Jones’s office. How can I help you?

EmilyHello, is that Gita?

Gita Speaking.

EmilyCan you put me through to my daughter, please?

GitaJust a moment, Mrs. Jones… I’m afraid the line’s engaged.

EmilyIt’s all right, I’ll hold.

GitaMrs. Jones, the line’s still busy. Can I take a message?

EmilyNo, it’s ok, I’ll call back later.

Conversation 3

EmilyHello, is that you Hattie?

DebbieNo, this is Debbie Stoker. I’m sorry Mrs. Jones, but Hattie isn’t in her office at the moment. Would you like to leave a message?

EmilyJust tell her to phone her mother! (sounding impatient and annoyed)

ts 2.14/18.A

SteveHello, Despatch department. Can I help you?

CallerHello, this is Riya Mehta from the Mumbai office. Can I speak to Jake Hudson, please?

SteveI’m sorry, Jake is out of the office at the moment.

CallerWhen will he be back?

SteveAt about four thirty.

CallerSo, that’s eight thirty here in Mumbai. I’m afraid that’s too late for me. I have a flight to New Delhi at 19.45.

SteveCan I take a message?

CallerJust tell him I called. I’ll try again on Thursday.

SteveCan you spell your name for me, please?

CallerR I Y A space M E H T A

SteveThank you. I’ll give him your message.

ts 2.15/18.A

HattieIs that GustavoBarrantes?

GBSpeaking.

HattieThis is Hattie from MN Global Access Ltd. I’m calling to arrange a meeting for this week.

GBHello Hattie. Good to hear from you. Well, let me see, I’m free onWednesday.

HattieI’m afraid Wednesday is not possible. I’m in a meeting all day. How about Tuesday?

GBI’m busy in the morning, but I’m free after 12.30.

HattieThat’s perfect. Would you like to meet in my office at a quarter past one?

GBFine, see you on Tuesday. Goodbye.

ts 2.16/19

DavidMN Global Access Ltd. Can I help you?

CallerCould I speak to Ms. Stoker, please?

DavidJust a moment. I’ll put you through.

DavidI’m sorry. Ms. Stoker’s not in her office at the moment. Would you like to leave a message?

Caller Yes, please. Tell Ms. Stoker that John Taylor from ABC Computers called. Please ask her to call me back.

DavidCan you spell your surname please?

CallerT A Y L O R

DavidThank you. And the company is ABC Computers?

CallerThat’s right.

DavidAnd what’s your phone number Mr. Taylor?

CallerIt’s 603 552310.

ts 2.17/19

TATina Anderson.

AllanGood morning, Ms. Anderson. This is Allan O’Brien from MN Global Access Ltd. I’m the new accountant in the despatch department. Can I ask you a few questions about the invoice you faxed me?

TAOf course. What do you need?

AllanWell, the invoice starts with the number 310, but I can’t read the last number. Is it an 8 or a 7?

TAIt’s a 7; the number of the invoice is 3107.

AllanThank you. And what’s the date?

TAThe date’s June the thirteenth.

AllanI’m sorry, is that the thirteenth or the thirtieth?

TAThirteen, 1 3.

AllanThank you. And is the price of the computer £ 440 or £ 449?

TAIt’s £ 449.

AllanAnd is the company name spelt A D C Computers?

TANo, it’s A B C Computers.

AllanRight. And are you the contact person for invoices Ms. Anderson?

TANo, I’m not. It’s Ms. Bryce, Anne Bryce. She’s on holiday at the moment.

AllanCould you give me her number?

TAOf course. It’s 604 123300.

AllanThank you, Ms. Anderson. Goodbye.

ts 2.18/19

SecretaryExec Training. Can I help you?

GitaGood morning. This is Gita Jaffrey from MN Global Access Ltd. Could I speak to Mr. Stanislaos?

SecretaryI’m sorry but Mr. Stanislaos is on a business trip. Can I take a message?

GitaPlease tell him Ms. Jaffrey called. That’s J A double F R E Y.

SecretaryAnd the company name is…?

GitaMN Global Access Ltd.

SecretaryAnd what’s the message?

GitaWe need to change the training session from Monday to Thursday. Also, there are 15 participants and not 18.

SecretaryThank you Ms. Jaffrey. Could you give me a contact number please?

GitaOf course. My number is 532 937765.

ts 2.19/22.A

/Ә/

ts 2.20/22.C

manager, accountant, address, forward, teacher, Brazilian, compare, September

ts 2.21/22F

October, Saturday, global, arrange, packager, Canada

UNIT THREE

ts 3.1/2.C

1. I always get up at 7.30. I have a shower and wash my hair. Then I get dressed.

2. I usually go by bus. I arrive at the office at 8.45

3. At 9.00, I switch on the computer and I check my emails.

4. Hattie, my boss, usually comes in at quarter past 9. Together, we discuss the agenda for the day.

5. Hattie has lots of meetings. She also goes on business trips and travels to many different countries. She often flies British Airways.

6. What else do I do? I answer phone calls, I take messages and write and send a lot of emails and faxes. I also write reports and do a lot of paperwork.

7. I have lunch at company canteen between 1 and 2.00. I always eat with my colleagues and we usually chat about our day, our weekend, our families, and that sort of thing.

8. I normally finish work at 5.30, but sometimes I stay until 6 or 6.30. I often have a drink with friends in a pub near the office. I like beer in summer and red wine in winter.

ts 3.2/9

Allie:Where do you work Gita?

Gita:I work for MN Global Access Ltd. It’s right next to the pub.

Allie:Do you like your job?

Gita:Oh yes, yes I do. I like my job a lot because it’s never boring. I have a lot of variety.

Allie:What do you do?

Gita: Lots of things, but usually I help Hattie, my boss.

Allie:Is your boss difficult?

Gita:No she isn’t, she’s very nice. She also works hard, but she doesn’t always remember the things she has to do.

Allie:Does she ever shout at you?

Gita:No, never! But what about you Allie, do you like your job?

Allie:No, I don’t! My job is very boring and repetitive and my manager is really bossy. He’s also lazy. He doesn’t work very hard and I don’t like him at all. He’s …

ts 3.3/13.C

1. What do you have for breakfast?

2. Do you drink coffee or tea?

3. How do you travel to school?

4. When do you do your homework?

5. Do you have a job?

6. When do you usually meet your friends?

7. What do you do together?

8. What time do you normally go to bed on Sunday?

ts 3.4/17.B

1. Steve is in the reception area.

2. Allan arrives at work.

3. Allan asks Steve to show him round the building.

4. Allan and Steve go upstairs.

ts 3.5/19.B

1. clocking machine 2. cash point 3. stationery office 4. staff notice board 5. security office

ts 3.6/20.A

Conversation 1

D: Hi Allan, hi Steve.

A&S: Hi Debbie.

D. This is Maria Evans; Maria, this is our new accountant Allan and our trainee Steve.

M. Hello, Allan, hello, Steve. Pleased to meet you.

A. Pleased to meet you too, Maria.

S. Nice to meet you, Maria.

D. Maria’s an IT trainer from ABC Computers. She’s here to arrange some courses for next month.

G. What type of courses?

M. Courses on using social network sites like Twitter to promote business.

S. Sounds good! Are the courses for everyone?

M. Well, I think Helena will decide……… (fade)

ts 3.7/21.A y rep. 21.B

M: Do you like your new job Allan?

A: So far, Yes, I do,

H: What about your job Maria? Does it involve travelling?

M. Yes it does; and I love it, but I don’t like the long hours! Do the people in your department work long hours?

H: Yes, they do in general. We don’t have a lot of spare time in the department.

M: Do you like your job Steve?

S: Well, I like some things, meeting people, learning new skills, but I don’t like boring things like organising data bases.

M: Does Hattie give you lots of data bases to organise?

S: No she doesn’t really, and she does give me lots of opportunities to learn new things. She really likes teaching people.

ts 3.8/22

a) answering the phone; b) planning business trips; c) interviewing applicants; d) organising meetings; e) writing reports; f) receiving visitors; g) calling suppliers; h) doing tax returns; i) filling in spread sheets; j) processing expenses; k) repairing computers; l) installing software.

ts 3.9/23.A and rep. 23.B and 23.D

Gita: I like planning business trips but I don’t like organising meetings.

Allan: I can’t stand filling in spread sheets but I quite like doing tax returns

Hattie: I love interviewing applicants but dislike writing reports.

Debbie: I detest installing software but I like repairing computers a lot.

David: I enjoy receiving visitors but I hate answering the phone.

Jake: I really like processing expenses but I don’t really like calling suppliers.

ts 3.10/23.E

My name’s Alex Samuels. In my department, we’re responsible for the company’s finances and all the accounts. I don’t get to travel very much, I’m in the office all the time; I don’t like that. But I do like my staff; they’re great, they don’t give me any problems!

I’m Sue Lomax and I love working in a team, which is very important in our department. Fortunately my colleagues don’t have any problems with that. I hate correcting other people’s mistakes, in reports or letters for examples. It does make life difficult sometimes!

My name’s Daniel Cook and I detest difficult clients: the clients who don’t have genuine complaints; they just enjoy complaining. But I enjoy the contact with people, on the phone, by letter and face to face.

ts 3.11/25.B

a) take d) dislike

b) straight e) often

c) gym f) under

ts 3.12/26.A

/I/

ts 3.13/26.B

a) repairing d) security

b) design e) dispenser

c) notice f) reports

ts 3.14/27.A

/i:/

ts 3.15/27.B

/I/ /i:/

UNIT FOUR

ts 4.1/2.A

a) Are there any passengers?Yes, there are.

b) Is there a cinema?No, there isn’t.

c) Are there any dogs?No, there aren’t.

d) Is there an information desk?Yes, there is.

ts 4.2/4

Iberia, flight IB2334 to Madrid is delayed until further notice.

Lufthansa, flight LH4688 to Frankfurt is now boarding at gate 27.

British Airways, flight BA5043 to Edinburgh, last call for all remaining passengers to go to gate 18.

Virgin Atlantic, flight VS6905 to Shanghai is now boarding at gate 35.

ts 4.3/5.A

a)A. Good morning, madam, could I see your ticket and passport please?

B. Here you are.

A. Thank you, madam. Do you have any luggage?

B. I’ve got three suitcases and some bags to take on the plane.

A. I’m afraid that’s too much madam.

b)A. Excuse me, sir, I’m afraid you can’t use any electronic equipment on board.

B. Oh, I’m sorry, I thought it was only during take off and landing.

c)A. I’d like some sandwiches please.

B. Of course madam, cheese or chicken?

A. Chicken, please.

B. How many sandwiches would you like?

A. Well, let’s see, I think six will be enough.

d)A. That’s our flight on the screen. It says delayed by 1 hour.

  1. Oh good, there are a lot of shops, so now we’ll have enough time to look at them.

e)A. Have you got any metal objects? Please put them in the tray.

  1. Yes, of course.
  1. Now take off your coat and go through the metal detector.

f)A. Good morning, I’d like some tea to take home.

  1. Certainly sir, how much tea would you like?
  1. Abouttwo kilos, please.
  2. That’s a lot of tea! Would you like it in a box or a bag?

A. In a bag please. I do love tea.

ts 4.4/5.B

a) I’m afraid that’s too much madam.

b) Excuse me sir, I’m afraid you can’t use any electronic equipment on board.

c) Of course madam, how many sandwiches would you like?

d) Oh good, there are a lot of shops, so now we’ll have enough time to look at them.

e) I’d like some tea to take home.

f) Certainly sir, how much tea would you like?

g) That’s a lot of tea!

ts 4.5/8.B

CL:Good morning, Caroline Lo.

PC:Hi, Caroline, it’sPattie. I’ve got the information about flights to China for you.

CL:Good, are there any flights available from Manchester to Shanghai on the 19th?

PC:Yes, there are. There is one flight at 7.45 and a later one at 14.30.

CL:Are they both operated by the same airline?

PC:No they aren’t, the earlier one is operated by KLM via Amsterdam and the afternoon one is operated by Turkish Airlines via Istanbul.

CL:Which flight is the cheapest?

PC:They’re both the same: £750 return, but there is a special offer from London to Guangzhou for £650.

CL:That’s much cheaper, but is that flight direct?

PC:No, it isn’t; it’s with Emirates via Dubai.

CL:How long does the Emirates flight take?

PC:24 hours and 45 minutes.

CL:And KLM and Turkish Airlines?

PC:The KLM flight takes 13 hours 30 minutes and the Turkish Airlines one 21 hours 35 minutes.

CL:So, the Emirates flight is cheaper, but it takes much longer.

PC:Yes, I think KLM is the best option. It’s a bit more expensive than Emirates, but it’s faster because the stopover in Amsterdam is very short.

CL:And KLM is as reliable as the other airlines you mentioned.