Claire Youssef Moussa
Personal details:
Mobile: 0096170954643 / Lebanon
00971504600149 / Dubai
Email Address:
LinkedIn:
Birthday: 11-10-1987
Marital status: Single
Profile:
I am highly motivated, dedicated, and productive. My ability toapply new learning and adapt to new challenges, makes me a reliable team player. I am seekinga great opportunity to highlight my skills and fresh ideas and get the experience in achallenging and motivating environment.
My key skillsets include:
• Excellent communication and public speaking skills
• High degree of flexibility and adaptability
•Talent in negotiations and networking
•Aptitude in decision-making and working under pressure
• Ability to plan ahead and deal with unexpected changes
•Experience in collecting and analyzing data
•Strong leadership capabilities
• Critical thinking, problem solving and analytical skills
• Exceptional multitasking and organizational skills
• Creativity
• Good level of attention to details
Experience:
Abdul Samad Al QurashiDubai - United Arab Emirates
- Retail Operations Manager November 2016 – Present
Responsible of all branches in Dubai & Abu Dhabi. (Luxury and High End Products/ Perfumes and Diamonds).
Responsible for maximizing sales and achieving company business objectives across the stores. Attract, hire, retain, develop and motivate the team to achieve excellence in selling, customer service, merchandising and operations.
Monitor and analyze business trends across all stores and develop and implement plans to maximize sales and meet or exceed goals for all Key Performance Indicators including sales, expense control and store contribution (P&L).
Coach store teams to develop and maintain operational best practices in the areas of stock flow, floor presentation and merchandise functions (price changes, transfers, damages, etc.).
Direct, train store teams in implementing and maintaining the highest level of presentation and visual standards consistent with the brand.
Provide the finance and planning departments with store input for the financial and merchandise planning activities, new stores, expected sales densities.
Coordinate regular collection of feedback from stores (via formal questionnaire) on what is working well.
MANALCO S.A.L (PCE Power Systems) Dora- Lebanon
- Head Of Operations February 2016 –October 2016
Responsible of three teams: Indoor Technical Team, Outdoor Technical Team and After Sales Team.
Submit Annual Maintenance Contracts.
Manage daily outdoor technical visits with the team / Installation and Maintenance of the Product.
Manage Site Surveys with engineers.
Manage daily indoor technical repairs with the team.
Develop After Sales Service Techniques.
Develop Forms, Memos, and Procedures for the whole department.
Review with the After Sales Team Company’s website where the customers register their Complaints/ Feedback on weekly basis.
Perform all product deliveries.
Direct Communication with Turkey, Greece, Egypt, Erbil and Syria.
Develop Budget reports and Track Sales Invoices.
CITYMALL S.A.L Dora– Lebanon
- Project& Tenant Coordinator ( I’ve been promoted and was handling two positions at the same time )
Assure the communication (verbal and written) with tenant, construction team, project team members, internal and external teams and corporate executives.
Attend regular action meetings with construction, development or leasing.
Communicate (timely and effectively) the technical and procedural requirements of the project.
Communicate conflict resolution options to the leasing and development group as needed and provide direction on modification/ correction to shell building systems or architecture as necessary.
Review shell building documents to ensure premises delivery standards are consistent with lease agreement and project delivery standards.
Review landlord lease and work exhibits.
Review tenant drawing submissions and communicate corrections and modifications needed to comply with design and construction requirements of the project.
Develop thorough knowledge of the project’s architectural, mechanical, electrical, plumbing, fire protection, fire alarm, security protocols and systems and other project requirements.
Resolve and determine all conflicts with the project team, if any.
Provide solutions to floor plan issues and re-demise options, as needed.
Conduct field verification of tenant premises to ensure completion of all agreed upon deliverables and facilitate/ manage corrective actions as necessary.
Develop project specific policies and procedures that increase project efficiencies to meet the project schedule, i.e. selection of contractors, permitting protocol and tracking mechanisms.
Coordinate and monitor site access and logistics protocol and procedures.
Coordinate multiple consulting architects, engineers and general contractors.
Coordinate, facilitate and tracking “requests for proposals” and “requests for information”.
Coordinate project information to ensure all relevant project parties are updated for effective and timely project communication.
Coordinate/ facilitate tenant project meetings including but not limited to: design “kick off”, pre-construction and construction site meetings.
Coordinate multiple project schedules to ensure all projects are completed on the forecasted schedule.
Update the “material change order log” regularly, tracking required modification and/or changes inclusive of ceiling height, landlord work and other issues that may arise.
Monitor and track CAD updates to track GLA losses or gains within the project.
Monitor and track all added landlord work for premises delivery requirements.
Monitor project safety standards.
Monitor the installation of base building structural mechanical, electrical, plumbing, fire/ life safety and architectural elements to ensure premises can be delivered in accordance with tenant’s approved design and/or lease obligations.
- Facilities Management / Operations Executive November 2011- February 2016
Responsible for making sure that my team (plumbers/ HVAC technicians / electrical technicians / parking guides / control room agents / daily workers / foreman civil works / carpenter /painter) stay on task. (Make the necessary coordination)
Responsible for all of the operations of the Mall.
Sponsor the AutoCAD shop drawings of the mechanical and plumbing systems (water supply, heating, drainage, HVAC) according to the design drawings.
Experience of managing people, supervise and lead, including the ability to carry out personnel evaluations, set performance targets, engage new employees and deliver training.
Experience in supply chain management including procurement, transport and distribution, warehouse and stock management.
Logistic duties: coordinate drivers, vehicles, loads and journeys and track small shipments by DHL, Aramex, etc...
Direct,coordinate and plan essential central services such as security,maintenance,and cleaning,waste disposal,recycling and filming.
Provide an efficient and effective general maintenance support service to all shops inside the mall.
Manage the over-all operational concerns of the mall including its physical, safety and security, housekeeping, maintenance of the building and equipment.
Perform general office administrative and clerical duties.
Manage the expenses and revenues to control the budget.
Develop budget - Direct annual budgeting and planning process.
Prepare monthly financial reports, analyze and submit operations reports.
Ensure effective cost control and operational profitability for the mall.
Execute and authorize purchase orders and contracts.
Acting as a key communication link. Coordinate with the procurement, accounting, marketing and human resources departments.
Provide supporting services for marketing events and promotions inside the mall.
Provide innovative ideas to the owner.
Schedule weekly team meetings and provide daily follow-ups.
Mike SportZalka – Lebanon
- Wholesale Administrator July 2011- November 2011
Coordinate activities of sales workers and process all customer orders.
Assist in trading the wholesale business to deliver targets sales and profit.
Offer excellent customer service.
Work closely with the warehouse team to ensure deliveries.
Take responsibility for keeping the stock list up to date.
Update and maintain accuracy of the wholesale database.
Communicate product launches,new catalogs,price lists,press releases,product images.
Work with the finance team to facilitate wholesale invoicing.
Holiday Ownership InternationalAntelias – Lebanon
- Advertising Sales Agent January 2011 – June 2011
Prepare and deliver sales presentations to new and existing customers in order to sell new advertising programs to protect and increase existing advertising.
Explain to customers how specific types of advertising will help them to promote their products or services in the most effective way possible.
Obtain and study information about clients products,needs,problems,advertising history and business practices in order to offer effective sales presentations and appropriate product assistance.
Draw up contracts for advertising work and collect payments due.
Recommend appropriate sizes and formats for advertising.
Attend sales meetings,industry trade shows and training seminars to gather information.
Promote products.
Expand network of contacts.
Murr TV Naccache - Lebanon
- English Education Writer May 2010-January 2011
Translate Arabic news to English on MTV website.
Review and evaluate notes taken about event aspects in order to isolate pertinent facts and details.
Determine a story's emphasis,length,and format then organize material accordingly.
Arrange interviews with people who can provide information about a story.
Research and analyze background information related to stories in order to be able to provide complete and accurate information.
Coordinate web projects across departments.
Assure web-based information is archived for future needs and reference.
Keep current with emerging web technologies through relevant blogs, and events.
Work with a cross-departmental team,maintain and develop the master content calendar for all web properties.
Develop the technical skills of writing and maintaining originality.
Academic Background:
- American University of Beirut (AUB)
Time Management Techniques
Coaching at Work
- Sagesse University - Faculty of Political Sciences & I.R
Master’s degree in Negotiation Strategies
- Lebanese University - Faculty of Law & Political Sciences
Bachelor’s degree
Language Skills:
Arabic, French, English
Greek, Spanish (Certified)
Trainings:
- Strategic Decision Making by JanhaviDadarkar "Institute of Directors" (London)
- ISO 9001
Competencies:
• MS Windows 3x/95/98/2000/2007/Vista/XP, MS Dos
• Microsoft Office applications (MS Word, MS Excel, MS PowerPoint), Outlook
• PROTEL, OPERA, OMEGA- Hotel Management Systems
• Good knowledge of Primavera, MS project and AutoCAD
• FUSION - Human Resources System
• MICROS Material Control system
• DNATA – Travel Management System
Membership:
Sri Lankan Association of Administrative and Professional Admin
Interests:
Salsa dancing, Travelling, Fitness classes (Cross Fit / Aerobics / Body Shape), Writing (a new book named "Aphrodite" will be published very soon)
References, Certifications & Passport are available & upon request.