JOB DESCRIPTION

Membership Officer

REPORTING TO Senior Membership & Database Officer

LOCATION RTPI’s main office at 41 Botolph Lane, London, EC3R 8DL

JOB PURPOSE

The Membership Officer operates as a member of the membership team which is responsible for ensuring all new members to the RTPI are elected according to the eligibility criteria for that class of membership and that potential members are informed about the most appropriate pathway to membership.

The role involves the administration of the Assessment of Professional Competence (APC) which is the RTPI’s main pathway to chartered membership as well as other professional classes. It is a customer contact role with extensive engagement with new members, existing members, professional assessors, governance committees and other internal stakeholders.

RESPONSIBILITIES

The Membership Officer has the following duties:

·  To respond to queries from members and potential members about applying for and managing their membership;

·  To assist in the administration of the APC including responding to queries, liaising with assessors, mentors and employers and developing and reviewing candidate guidance;

·  To process applications for all classes of membership making judgements about eligibility based on the relevant criteria;

·  To maintain and update the membership database and extract reports as required;

·  To participate in the on-going process of increasing the efficiency of the membership function within the RTPI

·  To undertake special projects as directed by the Head of Membership

Personal Specification

Essential

·  An ability to deal with members and stakeholders in a professional and effective manner – demonstrating a strong customer focus

·  Effective stakeholder management skills with the ability to work collaboratively with a positive and professional approach to work

·  The ability to work effectively as a member of a team

·  An ability to plan and organise work effectively, ensuring that urgent jobs are prioritised

·  A high level of IT competence

·  Being receptive to new ideas and a systematic approach to problem solving

·  A commitment to the aims and objectives of RTPI’s Membership, Education and Lifelong Learning agenda

Desirable

·  Good presentation skills

·  An understanding of the operational complexities of a professional body

·  An understanding of the built environment